[Skip to main content](#vessel-content) # Order paid, but missing in HikaShop ## - **[dyvel](/forum/user/39996-dyvel "View dyvel's Profile")** - [![dyvel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39996-dyvel "View dyvel's Profile") Topic Author - [ Offline](/forum/user/39996-dyvel) Less More - Posts: 88 - Thank you received: 20 - - 6 years 1 month ago - 6 years 1 month ago [\#324204](#324204) by [dyvel](/forum/user/39996-dyvel "View dyvel's Profile") *[Order paid, but missing in HikaShop](/forum/2-general-talk-about-hikashop/900845-order-paid-but-missing-in-hikashop#324204 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.4 Hi More than once now, I've experienced that an order has somehow been created and paid, but is missing from HikaShop. Checking the email log, the client didn't get an "order is confirmed mail". The client is created in hikashop, but has no orders. But I can see the order in the payment gateway. Do you have any idea as what could cause this strange behavior? Checking the server log, I could see that no-one has accessed the order in the backend. I could also see the callback from the payment gateway: First callback is auth, second is capture Log from the payment gateway:")* was created by *[dyvel](/forum/user/39996-dyvel "View dyvel's Profile")* -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.4 Hi More than once now, I've experienced that an order has somehow been created and paid, but is missing from HikaShop. Checking the email log, the client didn't get an "order is confirmed mail". The client is created in hikashop, but has no orders. But I can see the order in the payment gateway. Do you have any idea as what could cause this strange behavior? Checking the server log, I could see that no-one has accessed the order in the backend. I could also see the callback from the payment gateway: Code: 193.162.142.212 - - [21/Sep/2020:08:27:29 +0200] "POST /index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=quickpay&tmpl=component&lang=da&Itemid=986 HTTP/1.1" 200 3398 "-" "QuickPay Callback Service (http://tech.quickpay.net/api/callback/)" 193.162.142.212 - - [21/Sep/2020:08:27:29 +0200] "POST /index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=quickpay&tmpl=component&lang=da&Itemid=986 HTTP/1.1" 200 3398 "-" "QuickPay Callback Service (http://tech.quickpay.net/api/callback/)" First callback is auth, second is capture Log from the payment gateway: Code: { "id": XXXXXXXXX, "merchant_id": XXXXX, "order_id": "004523", "accepted": true, "type": "Payment", "text_on_statement": null, "branding_id": null, "variables": { "CUSTOM_orderid": "4523" }, "currency": "DKK", "state": "processed", "metadata": { "type": "card", "origin": "form", "brand": "mastercard", "bin": "547133", "corporate": false, "last4": "XXXX", "exp_month": 11, "exp_year": 2020, "country": "DNK", "is_3d_secure": false, "issued_to": null, "hash": "0b911cf0c8b128c02826cOPTaaZWfCcdAZtE7yqkGMCwqH8HnAtS", "number": null, "customer_ip": "87.72.XXX.XXX", "customer_country": "DK", "fraud_suspected": false, "fraud_remarks": [], "fraud_reported": false, "fraud_report_description": null, "fraud_reported_at": null, "nin_number": null, "nin_country_code": null, "nin_gender": null, "shopsystem_name": "HikaShop", "shopsystem_version": "4.3.0" }, "link": null, "shipping_address": null, "invoice_address": null, "basket": [], "shipping": null, "operations": [ { "id": 1, "type": "authorize", "amount": 98500, "pending": false, "qp_status_code": "20000", "qp_status_msg": "Approved", "aq_status_code": "000", "aq_status_msg": "Approved", "data": {}, "callback_url": "https://www.XXXXXXXXXXXXX.dk/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=quickpay&tmpl=component&lang=da&Itemid=986", "callback_success": true, "callback_response_code": "200", "callback_duration": 20142, "acquirer": "teller", "3d_secure_status": null, "callback_at": "2020-09-21T06:27:28+00:00", "created_at": "2020-09-21T06:27:27Z", "operationStatus": { "status": "Godkendt", "color": "text-green" } }, { "id": 2, "type": "capture", "amount": 98500, "pending": false, "qp_status_code": "20000", "qp_status_msg": "Approved", "aq_status_code": "000", "aq_status_msg": "Approved", "data": {}, "callback_url": "https://www.XXXXXXXXXXXXX.dk/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=quickpay&tmpl=component&lang=da&Itemid=986", "callback_success": true, "callback_response_code": "200", "callback_duration": 10158, "acquirer": "teller", "3d_secure_status": null, "callback_at": "2020-09-21T06:27:28+00:00", "created_at": "2020-09-21T06:27:28Z", "operationStatus": { "status": "Godkendt", "color": "text-green" } } ], "test_mode": false, "acquirer": "teller", "facilitator": null, "created_at": "2020-09-21T06:26:41Z", "updated_at": "2020-09-21T06:27:49Z", "retented_at": null, "balance": 98500, "fee": null, "deadline_at": null } Last edit: 6 years 1 month ago by [dyvel](/forum/user/39996-dyvel "View dyvel's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzkwMDg0NS1vcmRlci1wYWlkLWJ1dC1taXNzaW5nLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 6 years 1 month ago [\#324211](#324211) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order paid, but missing in HikaShop](/forum/2-general-talk-about-hikashop/900845-order-paid-but-missing-in-hikashop#324211 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.4 Hi More than once now, I've experienced that an order has somehow been created and paid, but is missing from HikaShop. Checking the email log, the client didn't get an "order is confirmed mail". The client is created in hikashop, but has no orders. But I can see the order in the payment gateway. Do you have any idea as what could cause this strange behavior? Checking the server log, I could see that no-one has accessed the order in the backend. I could also see the callback from the payment gateway: First callback is auth, second is capture Log from the payment gateway:")* Hi, I would recommend to check the hikashop_order table via your PHPMyAdmin. Search for the id 4523. Do you see the order there ? If yes, then, there is some data in that order which make it so HikaShop doesn't see it. For example, if the order_type has been changed to something else than "sale" it won't appear on the orders listing interface of the HikaShop backend. If no, then it means that the order has been deleted at some point. It could be done manually, or with a mass action, or by another extension. I would first check if you have mass actions configured. If so, review them. If not, I would check the hikashop_history table to see if there are still records left for that order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzkwMDg0NS1vcmRlci1wYWlkLWJ1dC1taXNzaW5nLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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