[Skip to main content](#vessel-content) # Status E-Mails ## - **[Rusty](/forum/user/83085-rusty "View Rusty's Profile")** - [![Rusty's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/83085-rusty "View Rusty's Profile") Topic Author - [ Offline](/forum/user/83085-rusty) Less More - Posts: 105 - Thank you received: 8 - 9 months 3 weeks ago [\#369949](#369949) by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") *[Status E-Mails](/forum/2-general-talk-about-hikashop/910020-status-e-mails#369949 "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.4 Hi! I have a question about the status e-mails. We have PayPal as payment configured. This is our current order process: 1. order placment 2. customer receives account creation mail -> correct 3. customer receives status mail "new order" -> correct -> if the customer payed with paypal: 4. customer receives status mail "order paid with paypal" (from shop) -> correct 5. customer receives another status mail "order status changed to paid" (from shop) -> wrong/unnecessary (because the customer is getting 2x the information that the order has been paid) 6. customer receives email from paypal -> correct So, in summary the customer will get 5 (!) emails from 1 (!) order. This is ... a little bit crazy. :-) Do you have some suggestions to reduce these emails? Btw. would it be possible (or a feature request) to combine the mails (user account creation + order confirmation)? And the kill the additional status mal "order status changed to paid". So we could reduce the mails to 3 (!). Would be great.")* was created by *[Rusty](/forum/user/83085-rusty "View Rusty's Profile")* -- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.4 Hi! I have a question about the status e-mails. We have PayPal as payment configured. This is our current order process: 1. order placment 2. customer receives account creation mail -> correct 3. customer receives status mail "new order" -> correct -> if the customer payed with paypal: 4. customer receives status mail "order paid with paypal" (from shop) -> correct 5. customer receives another status mail "order status changed to paid" (from shop) -> wrong/unnecessary (because the customer is getting 2x the information that the order has been paid) 6. customer receives email from paypal -> correct So, in summary the customer will get 5 (!) emails from 1 (!) order. This is ... a little bit crazy. ![:-)](/media/kunena/emoticons/3.png ":-)") Do you have some suggestions to reduce these emails? Btw. would it be possible (or a feature request) to combine the mails (user account creation + order confirmation)? And the kill the additional status mal "order status changed to paid". So we could reduce the mails to 3 (!). Would be great. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzkxMDAyMC1zdGF0dXMtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14284 - - 9 months 3 weeks ago [\#369955](#369955) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Status E-Mails](/forum/2-general-talk-about-hikashop/910020-status-e-mails#369955 "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.4 Hi! I have a question about the status e-mails. We have PayPal as payment configured. This is our current order process: 1. order placment 2. customer receives account creation mail -> correct 3. customer receives status mail "new order" -> correct -> if the customer payed with paypal: 4. customer receives status mail "order paid with paypal" (from shop) -> correct 5. customer receives another status mail "order status changed to paid" (from shop) -> wrong/unnecessary (because the customer is getting 2x the information that the order has been paid) 6. customer receives email from paypal -> correct So, in summary the customer will get 5 (!) emails from 1 (!) order. This is ... a little bit crazy. :-) Do you have some suggestions to reduce these emails? Btw. would it be possible (or a feature request) to combine the mails (user account creation + order confirmation)? And the kill the additional status mal "order status changed to paid". So we could reduce the mails to 3 (!). Would be great.")* Hi, What you’re experiencing is normal with the current email setup in HikaShop: the system sends separate emails for each step (order created, PayPal payment confirmation, status change, etc.), which can result in multiple messages for one order, especially with payment gateways that trigger both a payment notification and a status change. To reduce the number of emails: Adjust which emails are published in System > Emails so only the ones you really need are active. Consider disabling the "order status notification" email if the customer gets a PayPal confirmation and you don't want too many emails. You can also disable the "order creation notification" email since the user already receives an email after the payment. In HikaShop 6.1+, you can also restrict emails based on payment methods directly when editing email settings. This can be useful if you still want the "order creation notification" email to be sent for offline payment methods like bank transfer as they won't be getting an email from a payment gateway in that case. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzkxMDAyMC1zdGF0dXMtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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