[Skip to main content](#vessel-content) # PayPal confirmation not being sent to HikaMarket ## - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#132927](#132927) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#132927 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* Hi, I didn't placed any order. I was talking about other orders, when you made your tests. Like the order of the "2013-11-13 15:52" Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[southga1974](/forum/user/22661-southga1974 "View southga1974's Profile")** - [![southga1974's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22661-southga1974 "View southga1974's Profile") Topic Author - [ Offline](/forum/user/22661-southga1974) Less More - Posts: 145 - Thank you received: 0 - - 12 years 11 months ago [\#132931](#132931) by [southga1974](/forum/user/22661-southga1974 "View southga1974's Profile") Replied by *[southga1974](/forum/user/22661-southga1974 "View southga1974's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#132931 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* Oh okay. The status for that order is Created. When our store gets a notification it says, "The status of (order details) is now ." There is no pending or confirmed. But it's not just my test orders that aren't working - it's all orders. None of them are changing status to confirmed (since installing HikaMarket). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#132934](#132934) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#132934 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* Hi, It is not this email that I am talking about. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[southga1974](/forum/user/22661-southga1974 "View southga1974's Profile")** - [![southga1974's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22661-southga1974 "View southga1974's Profile") Topic Author - [ Offline](/forum/user/22661-southga1974) Less More - Posts: 145 - Thank you received: 0 - - 12 years 11 months ago - 12 years 11 months ago [\#132943](#132943) by [southga1974](/forum/user/22661-southga1974 "View southga1974's Profile") Replied by *[southga1974](/forum/user/22661-southga1974 "View southga1974's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#132943 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* So, what do I need to do? PayPal is communicating with our website. Is there some setting in the configuration I need to change? Could it be our security component that won't allow the change? We're using jSecure Lite: [ extensions.joomla.org/extensions/access-...czo3OiJqc2VjdXJlIjt9](http://extensions.joomla.org/extensions/access-a-security/site-security/login-protection/23080?qh=YToxOntpOjA7czo3OiJqc2VjdXJlIjt9). Last edit: 12 years 11 months ago by [southga1974](/forum/user/22661-southga1974 "View southga1974's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#132950](#132950) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#132950 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* Hi, Ok so, once again > It means that paypal right call your website (so, a good news). > But the order is not set as "confirmed" from paypal, otherwise the order status will be changed into "confirmed". > I think that you received a Pending notification. > [ www.hikashop.com/support/integrated-docu...l-error.html#pending](http://www.hikashop.com/support/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#pending) If you didn't receive any > YOUR\_WEBSITE payment notification : payment SOMETHING for order no.ORDER\_NUMBER emails, it means that the order is pending. Please read the documentation: > **Pending payment** > A pending notification means that the customer entered his payment information but that paypal could not yet receive the funds. In that case, we highly recommend you to check your paypal account, the order information, and maybe contact your customer, and decide yourself what to do with the order. And check as much as possible your paypal account to **understand why you are not receiving a "confirmed" from paypal** Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[southga1974](/forum/user/22661-southga1974 "View southga1974's Profile")** - [![southga1974's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22661-southga1974 "View southga1974's Profile") Topic Author - [ Offline](/forum/user/22661-southga1974) Less More - Posts: 145 - Thank you received: 0 - - 12 years 11 months ago [\#133074](#133074) by [southga1974](/forum/user/22661-southga1974 "View southga1974's Profile") Replied by *[southga1974](/forum/user/22661-southga1974 "View southga1974's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#133074 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* Hi Jerome, I read this on the PayPal website: [ www.paypal.com/us/cgi-bin/webscr?cmd=p/a...-info-outside&bn\_r=o](https://www.paypal.com/us/cgi-bin/webscr?cmd=p/acc/ipn-info-outside&bn_r=o) So, does that mean that every time a customer makes an order, the receiver email (our PayPal receiver email) will receive a notification that has to be approved before the status will be updated in HikaShop? If so, that would explain the "pending" status. We didn't have to do that when before we started using HikaMarket. Orders were automatically approved in PayPal and updated in HikaShop. From PayPal: "Each time you receive an IPN from PayPal, you must complete the Notification Validation process described below before fulfilling the order. Verifying the information listed will ensure that the transaction is legitimate." Is there a way to automatically approve those transactions in PayPal so that customers don't have to wait? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#133089](#133089) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#133089 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* Hi, Yes, I am quite sure that you have an option in Paypal itself to ask for an automatic approval. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[southga1974](/forum/user/22661-southga1974 "View southga1974's Profile")** - [![southga1974's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22661-southga1974 "View southga1974's Profile") Topic Author - [ Offline](/forum/user/22661-southga1974) Less More - Posts: 145 - Thank you received: 0 - - 12 years 11 months ago [\#133149](#133149) by [southga1974](/forum/user/22661-southga1974 "View southga1974's Profile") Replied by *[southga1974](/forum/user/22661-southga1974 "View southga1974's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#133149 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* I spoke with PayPal and IPNs have to be manually approved. So, I just decided to stick with plain payments. It's easier than trying to get adapative payments to work. Thanks for all your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#133150](#133150) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal confirmation not being sent to HikaMarket](/forum/22-market-bug-report/863498-paypal-confirmation-not-being-sent-to-hikamarket?start=20#133150 "-- url of the page with the problem -- : the-authors-club.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Internet Explorer -- Error-message(debug-mod must be tuned on) -- : None Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should? Thanks.")* Hi, It is really strange. Why should you manually approved the payment when some other HikaMarket users have this working directly ? Is this because you use parallel payment ? Do you have more details about that ? Thanks, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzIyLW1hcmtldC1idWctcmVwb3J0Lzg2MzQ5OC1wYXlwYWwtY29uZmlybWF0aW9uLW5vdC1iZWluZy1zZW50LXRvLWhpa2FtYXJrZXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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