[Skip to main content](#vessel-content) # Website Really Slow ## - **[wrina iamwe](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile")** - [![wrina iamwe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile") Topic Author - [ Offline](/forum/user/34481-wrina-iamwe) Less More - Posts: 160 - Thank you received: 7 - - 2 weeks 6 days ago [\#100000300](#100000300) by [wrina iamwe](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile") *[Website Really Slow](/forum/25-install-update/100000061-website-really-slow#100000300 "-- HikaShop version -- : 6.7.0 -- Joomla version -- : 5.4.10 -- PHP version -- : 8.5.11 -- Browser(s) name and version -- : Chrome 153.0 -- Error-message(debug-mod must be tuned on) -- : None on display - system is just extremely slow Hello,  My website is running really slow. I contacted my hosting platform and they stated that it was due to hikashop - see note from them below :: " Thank you for your ticket, I did some testing on your website, and it is very slow, but it does not seem to be related to the server. It appears that this is a plugin of your hikashop plugin. You need to check and disable it temporarily and see if that helps. You will need to check each plugin and see which one is causing you this issue. I would suggest you ask your site developer to do this for you. Thank you.  Rochen Limited" Could you all help me with this process? - Has anyone else complained of a slow site due to hika??? Thanks, ")* was created by *[wrina iamwe](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile")* -- HikaShop version -- : 6.7.0 -- Joomla version -- : 5.4.10 -- PHP version -- : 8.5.11 -- Browser(s) name and version -- : Chrome 153.0 -- Error-message(debug-mod must be tuned on) -- : None on display - system is just extremely slow Hello,  My website is running really slow. I contacted my hosting platform and they stated that it was due to hikashop - see note from them below :: " Thank you for your ticket, I did some testing on your website, and it is very slow, but it does not seem to be related to the server. It appears that this is a plugin of your hikashop plugin. You need to check and disable it temporarily and see if that helps. You will need to check each plugin and see which one is causing you this issue. I would suggest you ask your site developer to do this for you. Thank you.  Rochen Limited" Could you all help me with this process? - Has anyone else complained of a slow site due to hika??? Thanks,  Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzEwMDAwMDA2MS13ZWJzaXRlLXJlYWxseS1zbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 2 weeks 6 days ago [\#100000301](#100000301) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Website Really Slow](/forum/25-install-update/100000061-website-really-slow#100000301 "-- HikaShop version -- : 6.7.0 -- Joomla version -- : 5.4.10 -- PHP version -- : 8.5.11 -- Browser(s) name and version -- : Chrome 153.0 -- Error-message(debug-mod must be tuned on) -- : None on display - system is just extremely slow Hello,  My website is running really slow. I contacted my hosting platform and they stated that it was due to hikashop - see note from them below :: " Thank you for your ticket, I did some testing on your website, and it is very slow, but it does not seem to be related to the server. It appears that this is a plugin of your hikashop plugin. You need to check and disable it temporarily and see if that helps. You will need to check each plugin and see which one is causing you this issue. I would suggest you ask your site developer to do this for you. Thank you.  Rochen Limited" Could you all help me with this process? - Has anyone else complained of a slow site due to hika??? Thanks, ")* Hello, We had a look at your site from the outside. As a visitor, every page takes about one second before the server starts answering, and the store pages (/estore, the product pages, the checkout) are no slower than pages that have nothing to do with HikaShop, such as /events or /sign-in. So, from what we can see, HikaShop is not what slows the site down for visitors. If the slowness you notice is mostly when you are logged in, in the administrator area, or at certain times of the day, please tell us where exactly, as we cannot see those parts. Rather than disabling plugins one by one, Joomla can tell you what takes the time: 1. In System > Global Configuration > System, set "Debug System" to Yes, and make sure the "System - Debug" plugin is enabled and its access limited to Super Users, so that only you see the debug bar. 2. While logged in on the frontend as a Super User, open a slow page. At the bottom, the debug bar shows the "Profile Information" (the time spent at each stage of the page, such as onAfterInitialise, onAfterRoute, onAfterDispatch, onAfterRender) and the "Queries" tab (every database query with its duration). 3. A stage that takes several seconds, or a query that takes more than a fraction of a second, points to the extension responsible: the query mentions its tables (hikashop_ for HikaShop, other prefixes for the other extensions). 4. Set "Debug System" back to No when you are done. Send us a screenshot of the Profile Information and of the slowest queries if they mention HikaShop, and we will tell you what to change. One extension worth checking first is JRealtime Analytics: each page open on your site sends a request to the server every few seconds for its live statistics, and every such request loads the whole of Joomla and writes to its tables, which also grow over time. With many visitors, or on a shared hosting plan, that alone can slow everything down. Disable it for a day (Extensions > Manage, and its system plugin) and see whether the site gets faster. If you want to keep it, empty its old statistics and lower its tracking. On the HikaShop side, you can make sure old abandoned carts are removed, so that the cart table stays small: see "Cart retaining period" in HikaShop's configuration, [ www.hikashop.com/support/documentation/54-hikashop-config.html](https://www.hikashop.com/support/documentation/54-hikashop-config.html) Joomla's page cache (System > Global Configuration > System > Cache, and the "System - Page Cache" plugin for visitors who are not logged in) and your host's OPcache would speed up every page; only keep the page cache off the cart and checkout. Finally, note that from what I understand of your hosting message, it seems they're saying that a plugin of HikaShop is slow, note that HikaShop itself is slow. It could be for example that you have an old plugin connecting to a 3rd party service and that the API it tries to connect to doesn't answer anymore and just leaves the website waiting until the timeout, slowing pages for no reason. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzEwMDAwMDA2MS13ZWJzaXRlLXJlYWxseS1zbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wrina iamwe](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile")** - [![wrina iamwe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile") Topic Author - [ Offline](/forum/user/34481-wrina-iamwe) Less More - Posts: 160 - Thank you received: 7 - - 2 weeks 6 days ago [\#100000302](#100000302) by [wrina iamwe](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile") Replied by *[wrina iamwe](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile")* on topic *[Website Really Slow](/forum/25-install-update/100000061-website-really-slow#100000302 "-- HikaShop version -- : 6.7.0 -- Joomla version -- : 5.4.10 -- PHP version -- : 8.5.11 -- Browser(s) name and version -- : Chrome 153.0 -- Error-message(debug-mod must be tuned on) -- : None on display - system is just extremely slow Hello,  My website is running really slow. I contacted my hosting platform and they stated that it was due to hikashop - see note from them below :: " Thank you for your ticket, I did some testing on your website, and it is very slow, but it does not seem to be related to the server. It appears that this is a plugin of your hikashop plugin. You need to check and disable it temporarily and see if that helps. You will need to check each plugin and see which one is causing you this issue. I would suggest you ask your site developer to do this for you. Thank you.  Rochen Limited" Could you all help me with this process? - Has anyone else complained of a slow site due to hika??? Thanks, ")* Thank you for the information - very much appreciated.  I have copied the debug info below. Also if you would like to login to see it for yourself  USER NAME: hikashop Password: hikashop# Longest debug:  afterRenderRawModule mod\_hikashop\_dashboard (Hikashop Overview) (1.79MB) (21.4ms) | beforeRenderRawModule mod\_hikashop (Store Header) (31.3KB) (334μs) | | |---|---| | afterRenderRawModule mod\_hikashop (Store Header) (582.5KB) (10.6ms) | | | beforeRenderModule mod\_hikashop (Store Header) (720B) (5μs) | | | afterRenderModule mod\_hikashop (Store Header) (18.71KB) (724μs) | | | beforeRenderRawModule mod\_hikashop (Store Header) (30.93KB) (279μs) | | | afterRenderRawModule mod\_hikashop (Store Header) (303.47KB) (7.63ms) | | | beforeRenderModule mod\_hikashop (Store Header) (720B) (6μs) | | | afterRenderModule mod\_hikashop (Store Header) (18.34KB) (739μs) | | | beforeRenderRawModule mod\_hikashop (Store Header) (30.72KB) (400μs) | | | afterRenderRawModule mod\_hikashop (Store Header) (299.04KB) (9.18ms) | | | beforeRenderModule mod\_hikashop (Store Header) (720B) (6μs) | | | afterRenderModule mod\_hikashop (Store Header) (18.13KB) (690μs) | | | beforeRenderRawModule mod\_hikashop (Store Header) (30.35KB) (336μs) | | | afterRenderRawModule mod\_hikashop (Store Header) (290.7KB) (7.51ms) | | | beforeRenderModule mod\_hikashop (Store Header) (720B) (8μs) | | | afterRenderModule mod\_hikashop (Store Header) (17.77KB) (872μs) | | | 1 x afterRenderRawModule mod\_hikashop (Store Header) (582.5KB) (0.02%) | 10.60ms | | 1 x afterRenderRawModule mod\_hikashop (Store Header) (299.04KB) (0.02%) | 9.18ms | | 1 x afterRenderRawModule mod\_hikashop (Store Header) (303.47KB) (0.01%) | 7.63ms | | 1 x afterRenderRawModule mod\_hikashop (Store Header) (290.7KB) (0.01%) | 7.51ms | | 1 x afterRenderModule mod\_hikashop (Store Header) (17.77KB) (0%) | 872μs | | 1 x afterRenderModule mod\_hikashop (Store Header) (18.34KB) (0%) | 739μs | | 1 x afterRenderModule mod\_hikashop (Store Header) (18.71KB) (0%) | 724μs | | 1 x afterRenderModule mod\_hikashop (Store Header) (18.13KB) (0%) | 690μs | | 1 x beforeRenderRawModule mod\_hikashop (Store Header) (30.72KB) (0%) | 400μs | | 1 x beforeRenderRawModule mod\_hikashop (Store Header) (30.35KB) (0%) | 336μs | | 1 x beforeRenderRawModule mod\_hikashop (Store Header) (31.3KB) (0%) | 334μs | | 1 x beforeRenderRawModule mod\_hikashop (Store Header) (30.93KB) (0%) | 279μs | | 4 x beforeRenderModule mod\_hikashop (Store Header) (720B) (0%) | 25μs | The following was reported:  | beforeRenderRawModule mod\_hikashop (Store Header) (31.3KB) (334μs) | | |---|---| | afterRenderRawModule mod\_hikashop (Store Header) (582.5KB) (10.6ms) | | | beforeRenderModule mod\_hikashop (Store Header) (720B) (5μs) | | | afterRenderModule mod\_hikashop (Store Header) (18.71KB) (724μs) | | | beforeRenderRawModule mod\_hikashop (Store Header) (30.93KB) (279μs) | | | afterRenderRawModule mod\_hikashop (Store Header) (303.47KB) (7.63ms) | | | beforeRenderModule mod\_hikashop (Store Header) (720B) (6μs) | | | afterRenderModule mod\_hikashop (Store Header) (18.34KB) (739μs) | | | beforeRenderRawModule mod\_hikashop (Store Header) (30.72KB) (400μs) | | | afterRenderRawModule mod\_hikashop (Store Header) (299.04KB) (9.18ms) | | | beforeRenderModule mod\_hikashop (Store Header) (720B) (6μs) | | | afterRenderModule mod\_hikashop (Store Header) (18.13KB) (690μs) | | | beforeRenderRawModule mod\_hikashop (Store Header) (30.35KB) (336μs) | | | afterRenderRawModule mod\_hikashop (Store Header) (290.7KB) (7.51ms) | | | beforeRenderModule mod\_hikashop (Store Header) (720B) (8μs) | | | afterRenderModule mod\_hikashop (Store Header) (17.77KB) (872μs) | | | 1 x afterRenderRawModule mod\_hikashop (Store Header) (582.5KB) (0.02%) | 10.60ms | | 1 x afterRenderRawModule mod\_hikashop (Store Header) (299.04KB) (0.02%) | 9.18ms | | 1 x afterRenderRawModule mod\_hikashop (Store Header) (303.47KB) (0.01%) | 7.63ms | | 1 x afterRenderRawModule mod\_hikashop (Store Header) (290.7KB) (0.01%) | 7.51ms | | 1 x afterRenderModule mod\_hikashop (Store Header) (17.77KB) (0%) | 872μs | | 1 x afterRenderModule mod\_hikashop (Store Header) (18.34KB) (0%) | 739μs | | 1 x afterRenderModule mod\_hikashop (Store Header) (18.71KB) (0%) | 724μs | | 1 x afterRenderModule mod\_hikashop (Store Header) (18.13KB) (0%) | 690μs | | 1 x beforeRenderRawModule mod\_hikashop (Store Header) (30.72KB) (0%) | 400μs | | 1 x beforeRenderRawModule mod\_hikashop (Store Header) (30.35KB) (0%) | 336μs | | 1 x beforeRenderRawModule mod\_hikashop (Store Header) (31.3KB) (0%) | 334μs | | 1 x beforeRenderRawModule mod\_hikashop (Store Header) (30.93KB) (0%) | 279μs | | 4 x beforeRenderModule mod\_hikashop (Store Header) (720B) (0%) | 25μs | - 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[ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 2 weeks 5 days ago [\#100000303](#100000303) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Website Really Slow](/forum/25-install-update/100000061-website-really-slow#100000303 "-- HikaShop version -- : 6.7.0 -- Joomla version -- : 5.4.10 -- PHP version -- : 8.5.11 -- Browser(s) name and version -- : Chrome 153.0 -- Error-message(debug-mod must be tuned on) -- : None on display - system is just extremely slow Hello,  My website is running really slow. I contacted my hosting platform and they stated that it was due to hikashop - see note from them below :: " Thank you for your ticket, I did some testing on your website, and it is very slow, but it does not seem to be related to the server. It appears that this is a plugin of your hikashop plugin. You need to check and disable it temporarily and see if that helps. You will need to check each plugin and see which one is causing you this issue. I would suggest you ask your site developer to do this for you. Thank you.  Rochen Limited" Could you all help me with this process? - Has anyone else complained of a slow site due to hika??? Thanks, ")* Thank you for the debug information. Your screenshots are of the administrator dashboard, and that page is fast: the whole page took 169 ms on the server, and the HikaShop Overview module took 21 ms of that. So the administrator side is not where the time goes. On the frontend, your debug bar is currently shown to every visitor, so we could read the same profile for your home page as an anonymous visitor. The server takes about 0.95 second to build each page, and most of that time is spent rendering modules (about 0.7 second): - Menu modules: 46 menu modules rendered on the page, about 0.4 second in total. - Smart Search module ("Search"): about 0.15 second. - Custom modules: 25 of them, about 0.07 second. - HikaShop: the 4 "Store Header" modules take about 0.075 second in total (under 10% of the page), and HikaShop's database queries take about 1 ms each. That is normal. - The page makes 580 database queries, and about 410 of them come from Regular Labs Advanced Module Manager and its Conditions, which check the display rules of every module on every page. So HikaShop is not what makes the site slow, at least not as far as I can see on the pages I checked at the moment. The cost comes from the number of modules on each page (most of them menus, probably one per menu/page combination) and from the module rules checked for each of them. Here is what we suggest: 1. First, set "Debug System" back to No in System > Global Configuration > System. At the moment the debug bar is public: anyone can see your database queries and request details, and the debug mode itself slows every page down. 2. Reduce the number of modules loaded on each page. Where you have several copies of the same menu module for different pages, use one module assigned to those pages instead. Unpublish the modules that are not displayed. 3. In System > Global Configuration > System, turn on "System Cache" (Conservative caching). Then, in the "Advanced" tab of the menu and custom modules, set "Caching" to "Use Global", so that they are not rebuilt on every page. Also enable the "System - Page Cache" plugin for visitors who are not logged in, but exclude the cart, checkout and account pages from it in the plugin's settings. 4. Check the "Search" Smart Search module and Advanced Module Manager's settings. If you don't need the extra conditions on some modules, use Joomla's standard menu assignment for them. 5. As mentioned before, consider JRealtime Analytics, which sends a request to your server every few seconds for each open page. A small additional point: the product listing refers to an image that is missing on your server, images/com_hikashop/upload/gift_card.png (most likely the gift card product's image). Upload it again in that product's images or remove it from the product. It doesn't slow the site down noticeably. If after these changes a page is still slow, send us the debug bar's Profile Information for that page, with the debug bar access limited to Super Users as explained before. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzEwMDAwMDA2MS13ZWJzaXRlLXJlYWxseS1zbG93P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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