[Skip to main content](#vessel-content) # Pop-ups drops off screen ## - **[matback](/forum/user/13291-matback "View matback's Profile")** - [![matback's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13291-matback "View matback's Profile") Topic Author - [ Offline](/forum/user/13291-matback) Less More - Posts: 50 - Thank you received: 1 - - 13 years 2 months ago [\#120691](#120691) by [matback](/forum/user/13291-matback "View matback's Profile") *[Pop-ups drops off screen](/forum/25-install-update/861465-pop-ups-drops-off-screen#120691 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi. Pop-ups drops off screen. Eg in Order status change like this: And in css editing pop-up. Joomla bug? When turning on mootools in pop-up mode it shows correctly. But when inherit or bootstrap mode is on it drops the pop-up down off screen after about 1 second. I need to have bootstrap mode on. So what to do? I have not made any changes to the css or anything else in the administrator area. Worked fine untill the latest upgrades in joomla and hika. Regards /Mathias")* was created by *[matback](/forum/user/13291-matback "View matback's Profile")* -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi. Pop-ups drops off screen. Eg in Order status change like this: [ ![heab0935.png](/forum/attachment/11936) ](/forum/attachment/11936 "heab0935.png") And in css editing pop-up. [ ![hf783d00.png](/forum/attachment/11937) ](/forum/attachment/11937 "hf783d00.png") Joomla bug? When turning on mootools in pop-up mode it shows correctly. But when inherit or bootstrap mode is on it drops the pop-up down off screen after about 1 second. I need to have bootstrap mode on. So what to do? I have not made any changes to the css or anything else in the administrator area. Worked fine untill the latest upgrades in joomla and hika. Regards /Mathias - [ ![heab0935.png](/forum/attachment/11936) ](/forum/attachment/11936 "heab0935.png") [ ](/forum/attachment/11936?download=1 "heab0935.png") - [ ![hf783d00.png](/forum/attachment/11937) ](/forum/attachment/11937 "hf783d00.png") [ ](/forum/attachment/11937?download=1 "hf783d00.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTQ2NS1wb3AtdXBzLWRyb3BzLW9mZi1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 2 months ago - 13 years 2 months ago [\#120703](#120703) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Pop-ups drops off screen](/forum/25-install-update/861465-pop-ups-drops-off-screen#120703 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi. Pop-ups drops off screen. Eg in Order status change like this: And in css editing pop-up. Joomla bug? When turning on mootools in pop-up mode it shows correctly. But when inherit or bootstrap mode is on it drops the pop-up down off screen after about 1 second. I need to have bootstrap mode on. So what to do? I have not made any changes to the css or anything else in the administrator area. Worked fine untill the latest upgrades in joomla and hika. Regards /Mathias")* Hi, I think that it's because your display is zoomed in. Reset the zoom of your browser to 100% and the popups should display properly centered. Last edit: 13 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTQ2NS1wb3AtdXBzLWRyb3BzLW9mZi1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[matback](/forum/user/13291-matback "View matback's Profile")** - [![matback's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13291-matback "View matback's Profile") Topic Author - [ Offline](/forum/user/13291-matback) Less More - Posts: 50 - Thank you received: 1 - - 13 years 2 months ago [\#120761](#120761) by [matback](/forum/user/13291-matback "View matback's Profile") Replied by *[matback](/forum/user/13291-matback "View matback's Profile")* on topic *[Pop-ups drops off screen](/forum/25-install-update/861465-pop-ups-drops-off-screen#120761 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi. Pop-ups drops off screen. Eg in Order status change like this: And in css editing pop-up. Joomla bug? When turning on mootools in pop-up mode it shows correctly. But when inherit or bootstrap mode is on it drops the pop-up down off screen after about 1 second. I need to have bootstrap mode on. So what to do? I have not made any changes to the css or anything else in the administrator area. Worked fine untill the latest upgrades in joomla and hika. Regards /Mathias")* Strange, I have 100% zoom in the settings. When setting the zoom to 90% it looks like this: [ ![hcd5fcc9.png](/forum/attachment/11945) ](/forum/attachment/11945 "hcd5fcc9.png") And when I turn it back to 100% zoom. It looks like this. [ ![hbc94a4d.png](/forum/attachment/11946) ](/forum/attachment/11946 "hbc94a4d.png") As I mentioned before, when pop-up mode is mootols it shows correct. But in bootstrap mode the pop-up is pushed down off-screen. I have also performed the same test with Chrome and Opera and get the same result. /Mathias - [ ![hcd5fcc9.png](/forum/attachment/11945) ](/forum/attachment/11945 "hcd5fcc9.png") [ ](/forum/attachment/11945?download=1 "hcd5fcc9.png") - [ ![hbc94a4d.png](/forum/attachment/11946) ](/forum/attachment/11946 "hbc94a4d.png") [ ](/forum/attachment/11946?download=1 "hbc94a4d.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTQ2NS1wb3AtdXBzLWRyb3BzLW9mZi1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 2 months ago [\#120827](#120827) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Pop-ups drops off screen](/forum/25-install-update/861465-pop-ups-drops-off-screen#120827 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi. Pop-ups drops off screen. Eg in Order status change like this: And in css editing pop-up. Joomla bug? When turning on mootools in pop-up mode it shows correctly. But when inherit or bootstrap mode is on it drops the pop-up down off screen after about 1 second. I need to have bootstrap mode on. So what to do? I have not made any changes to the css or anything else in the administrator area. Worked fine untill the latest upgrades in joomla and hika. Regards /Mathias")* Hi, It's maybe your template which don't support very well the bootstrap popup. With 90% it seems to be working fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTQ2NS1wb3AtdXBzLWRyb3BzLW9mZi1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TechMistress](/forum/user/27317-techmistress "View TechMistress's Profile")** - [![TechMistress's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27317-techmistress "View TechMistress's Profile") - [ Offline](/forum/user/27317-techmistress) Less More - Posts: 1 - Thank you received: 0 - - 13 years 2 months ago [\#120924](#120924) by [TechMistress](/forum/user/27317-techmistress "View TechMistress's Profile") Replied by *[TechMistress](/forum/user/27317-techmistress "View TechMistress's Profile")* on topic *[Pop-ups drops off screen](/forum/25-install-update/861465-pop-ups-drops-off-screen#120924 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi. Pop-ups drops off screen. Eg in Order status change like this: And in css editing pop-up. Joomla bug? When turning on mootools in pop-up mode it shows correctly. But when inherit or bootstrap mode is on it drops the pop-up down off screen after about 1 second. I need to have bootstrap mode on. So what to do? I have not made any changes to the css or anything else in the administrator area. Worked fine untill the latest upgrades in joomla and hika. Regards /Mathias")* I am also having this same exact problem. I don't know where to look on the template to fix it. I am using the protostar(front end) and isis (backend) templates, out of the box. Besides zooming out to 90%, did anyone come up with a solution? -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTQ2NS1wb3AtdXBzLWRyb3BzLW9mZi1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[matback](/forum/user/13291-matback "View matback's Profile")** - [![matback's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13291-matback "View matback's Profile") Topic Author - [ Offline](/forum/user/13291-matback) Less More - Posts: 50 - Thank you received: 1 - - 13 years 2 months ago [\#120941](#120941) by [matback](/forum/user/13291-matback "View matback's Profile") Replied by *[matback](/forum/user/13291-matback "View matback's Profile")* on topic *[Pop-ups drops off screen](/forum/25-install-update/861465-pop-ups-drops-off-screen#120941 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi. Pop-ups drops off screen. Eg in Order status change like this: And in css editing pop-up. Joomla bug? When turning on mootools in pop-up mode it shows correctly. But when inherit or bootstrap mode is on it drops the pop-up down off screen after about 1 second. I need to have bootstrap mode on. So what to do? I have not made any changes to the css or anything else in the administrator area. Worked fine untill the latest upgrades in joomla and hika. Regards /Mathias")* I also have the Isis template. I tried this fix and got everything working now. In the hikashop Back end css file: Change the div.modal.fade.in top value from 50% to 10%. That did it for me. Like this: @media only screen and (max-width: 1280px) { div.modal.fade.in{ width: 960px !important; margin-left: -480px !important; top : 10% !important; left: 50% !important; } } @media only screen and (max-width: 960px) { div.modal.fade.in{ width: 800px !important; margin-left: -400px !important; top : 10% !important; left: 50% !important; } } @media only screen and (max-width: 800px) { div.modal.fade.in{ width: 640px !important; margin-left: -320px !important; top : 10% !important; left: 50% !important; } Regards Mathias Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTQ2NS1wb3AtdXBzLWRyb3BzLW9mZi1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 2 months ago [\#120991](#120991) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Pop-ups drops off screen](/forum/25-install-update/861465-pop-ups-drops-off-screen#120991 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0.1 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi. Pop-ups drops off screen. Eg in Order status change like this: And in css editing pop-up. Joomla bug? When turning on mootools in pop-up mode it shows correctly. But when inherit or bootstrap mode is on it drops the pop-up down off screen after about 1 second. I need to have bootstrap mode on. So what to do? I have not made any changes to the css or anything else in the administrator area. Worked fine untill the latest upgrades in joomla and hika. Regards /Mathias")* Thanks for sharing your solution Mathias ![;)](/media/kunena/emoticons/11.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTQ2NS1wb3AtdXBzLWRyb3BzLW9mZi1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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