[Skip to main content](#vessel-content) # ie characteristics problem ## - **[brandstate](/forum/user/27678-brandstate "View brandstate's Profile")** - [![brandstate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27678-brandstate "View brandstate's Profile") Topic Author - [ Offline](/forum/user/27678-brandstate) Less More - Posts: 4 - Thank you received: 0 - - 13 years 1 month ago [\#122126](#122126) by [brandstate](/forum/user/27678-brandstate "View brandstate's Profile") *[ie characteristics problem](/forum/25-install-update/861714-ie-characteristics-problem#122126 "Hi My shop works great in Firefox and Chrome - but in I.E. when you choose another characteristic than the default one, then the product image disappears! - I have searched for similar topics but can't find it and I have also tried to put and image into one of the other variations but with no luck. What could fix this? Thanks for a super shop. Best regards Mads -- url of the page with the problem -- : garage6.dk -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : Internet Explore 9.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message")* was created by *[brandstate](/forum/user/27678-brandstate "View brandstate's Profile")* Hi My shop works great in Firefox and Chrome - but in I.E. when you choose another characteristic than the default one, then the product image disappears! - I have searched for similar topics but can't find it and I have also tried to put and image into one of the other variations but with no luck. What could fix this? Thanks for a super shop. Best regards Mads -- url of the page with the problem -- : [ garage6.dk](http://garage6.dk) -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : Internet Explore 9.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTcxNC1pZS1jaGFyYWN0ZXJpc3RpY3MtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#122227](#122227) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[ie characteristics problem](/forum/25-install-update/861714-ie-characteristics-problem#122227 "Hi My shop works great in Firefox and Chrome - but in I.E. when you choose another characteristic than the default one, then the product image disappears! - I have searched for similar topics but can't find it and I have also tried to put and image into one of the other variations but with no luck. What could fix this? Thanks for a super shop. Best regards Mads -- url of the page with the problem -- : garage6.dk -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : Internet Explore 9.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message")* Hi, For most I know, this problem in IE is linked to a HTML DOM error. While checking your HTML content in Firefox, I see that there is too much "</div>" (4 to be exact). Other browser repair dynamically the DOM while processing the page. IE does not really repair it, so when the DOM is broken and IE try to edit the content dynamically (like changing the content of the image block), it generates an empty block instead. Please check your template and your page content. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTcxNC1pZS1jaGFyYWN0ZXJpc3RpY3MtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[brandstate](/forum/user/27678-brandstate "View brandstate's Profile")** - [![brandstate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27678-brandstate "View brandstate's Profile") Topic Author - [ Offline](/forum/user/27678-brandstate) Less More - Posts: 4 - Thank you received: 0 - - 13 years 1 month ago [\#122306](#122306) by [brandstate](/forum/user/27678-brandstate "View brandstate's Profile") Replied by *[brandstate](/forum/user/27678-brandstate "View brandstate's Profile")* on topic *[ie characteristics problem](/forum/25-install-update/861714-ie-characteristics-problem#122306 "Hi My shop works great in Firefox and Chrome - but in I.E. when you choose another characteristic than the default one, then the product image disappears! - I have searched for similar topics but can't find it and I have also tried to put and image into one of the other variations but with no luck. What could fix this? Thanks for a super shop. Best regards Mads -- url of the page with the problem -- : garage6.dk -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : Internet Explore 9.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message")* Hi Jerome Thanks for your feed back but sorry for my ignorace but I'm not sure what to do or what to look for! Can I use Firebug to do it and what show I look for - edit? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTcxNC1pZS1jaGFyYWN0ZXJpc3RpY3MtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#122307](#122307) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[ie characteristics problem](/forum/25-install-update/861714-ie-characteristics-problem#122307 "Hi My shop works great in Firefox and Chrome - but in I.E. when you choose another characteristic than the default one, then the product image disappears! - I have searched for similar topics but can't find it and I have also tried to put and image into one of the other variations but with no luck. What could fix this? Thanks for a super shop. Best regards Mads -- url of the page with the problem -- : garage6.dk -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : Internet Explore 9.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message")* Hi, I use the classical source-code viewer in Firefox (I am using the "Aurora" version which is Firefox 25, but I guess that Firefox 22 have the same result). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. - [ ![h9ccf087.png](/forum/attachment/12152) ](/forum/attachment/12152 "h9ccf087.png") [ ](/forum/attachment/12152?download=1 "h9ccf087.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTcxNC1pZS1jaGFyYWN0ZXJpc3RpY3MtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[brandstate](/forum/user/27678-brandstate "View brandstate's Profile")** - [![brandstate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27678-brandstate "View brandstate's Profile") Topic Author - [ Offline](/forum/user/27678-brandstate) Less More - Posts: 4 - Thank you received: 0 - - 13 years 1 month ago [\#122311](#122311) by [brandstate](/forum/user/27678-brandstate "View brandstate's Profile") Replied by *[brandstate](/forum/user/27678-brandstate "View brandstate's Profile")* on topic *[ie characteristics problem](/forum/25-install-update/861714-ie-characteristics-problem#122311 "Hi My shop works great in Firefox and Chrome - but in I.E. when you choose another characteristic than the default one, then the product image disappears! - I have searched for similar topics but can't find it and I have also tried to put and image into one of the other variations but with no luck. What could fix this? Thanks for a super shop. Best regards Mads -- url of the page with the problem -- : garage6.dk -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : Internet Explore 9.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message")* Hi Again and thanks for the file and I see the red div's but I can't figure out where to edit them out!? Best regards Mads Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTcxNC1pZS1jaGFyYWN0ZXJpc3RpY3MtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#122404](#122404) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[ie characteristics problem](/forum/25-install-update/861714-ie-characteristics-problem#122404 "Hi My shop works great in Firefox and Chrome - but in I.E. when you choose another characteristic than the default one, then the product image disappears! - I have searched for similar topics but can't find it and I have also tried to put and image into one of the other variations but with no luck. What could fix this? Thanks for a super shop. Best regards Mads -- url of the page with the problem -- : garage6.dk -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : Internet Explore 9.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message")* Hi, Sorry, I can't tell you more. We can't know with just the source code which elements generate the code. So it could be a plugin, a module or your template which have HTML errors (closing DIV without his "opening brother"). Firefox unlighted me the "alone" tags but it does not means that these tags are the problem. It is possible that another tags close the wrong one and so the unlighted tag, which is after the wrong one is at this moment "alone". Hope I am clear enough. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTcxNC1pZS1jaGFyYWN0ZXJpc3RpY3MtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[brandstate](/forum/user/27678-brandstate "View brandstate's Profile")** - [![brandstate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27678-brandstate "View brandstate's Profile") Topic Author - [ Offline](/forum/user/27678-brandstate) Less More - Posts: 4 - Thank you received: 0 - - 13 years 1 month ago [\#122849](#122849) by [brandstate](/forum/user/27678-brandstate "View brandstate's Profile") Replied by *[brandstate](/forum/user/27678-brandstate "View brandstate's Profile")* on topic *[ie characteristics problem](/forum/25-install-update/861714-ie-characteristics-problem#122849 "Hi My shop works great in Firefox and Chrome - but in I.E. when you choose another characteristic than the default one, then the product image disappears! - I have searched for similar topics but can't find it and I have also tried to put and image into one of the other variations but with no luck. What could fix this? Thanks for a super shop. Best regards Mads -- url of the page with the problem -- : garage6.dk -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : Internet Explore 9.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message")* Sorry for my delayed answer, but thanks for your reply - I'll have somebody with more code experience look into this. Best regards Mads Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MTcxNC1pZS1jaGFyYWN0ZXJpc3RpY3MtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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