[Skip to main content](#vessel-content) # Problem with VirtualMerchant payment ## - **[hikauser](/forum/user/28958-hikauser "View hikauser's Profile")** - [![hikauser's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28958-hikauser "View hikauser's Profile") Topic Author - [ Offline](/forum/user/28958-hikauser) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 days ago - 13 years 4 days ago [\#129687](#129687) by [hikauser](/forum/user/28958-hikauser "View hikauser's Profile") *[Problem with VirtualMerchant payment](/forum/25-install-update/863147-problem-with-virtualmerchant-payment#129687 "Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. )")* was created by *[hikauser](/forum/user/28958-hikauser "View hikauser's Profile")* Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : 001012webpage9YQRDYTrueCCSALEFalse**************021835.000.00031testuserdelhidelhi%E0%A4%A6%E0%A4%BF%E0%A4%B2%E0%A5%8D%E0%A4%B2%E0%A5%80110011Indiaemailaddress@gmail.com Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. ) Last edit: 13 years 4 days ago by [hikauser](/forum/user/28958-hikauser "View hikauser's Profile"). Reason: security Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzE0Ny1wcm9ibGVtLXdpdGgtdmlydHVhbG1lcmNoYW50LXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 4 days ago [\#129691](#129691) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with VirtualMerchant payment](/forum/25-install-update/863147-problem-with-virtualmerchant-payment#129691 "Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. )")* Hi, The HikaShop VirtualMerchant plugin is based on the official Virtual Merchant documentation : [ www.myvirtualmerchant.com/VirtualMerchan...d/developerGuide.pdf](https://www.myvirtualmerchant.com/VirtualMerchant/download/developerGuide.pdf) In this documentation there is no reference of a "name_on_card" field. If you have a VirtualMerchant account, please contact the VirtualMerchant support in order to know why you got an error on a field which is not in the official and latest documentation. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzE0Ny1wcm9ibGVtLXdpdGgtdmlydHVhbG1lcmNoYW50LXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hikauser](/forum/user/28958-hikauser "View hikauser's Profile")** - [![hikauser's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28958-hikauser "View hikauser's Profile") Topic Author - [ Offline](/forum/user/28958-hikauser) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 days ago [\#129693](#129693) by [hikauser](/forum/user/28958-hikauser "View hikauser's Profile") Replied by *[hikauser](/forum/user/28958-hikauser "View hikauser's Profile")* on topic *[Problem with VirtualMerchant payment](/forum/25-install-update/863147-problem-with-virtualmerchant-payment#129693 "Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. )")* Thanks for you quick reply but this problem is coming out with test credential When I put live Credential than this error is coming with debug mode 633740webpage402797TrueCCSALEFalse**************10150.160.001***17Jim lastnamejimemailaddress@gmail.com Array ( [errorCode] => 4012 [errorName] => VID/UID Invalid [errorMessage] => The VirtualMerchant ID and/or User ID supplied in the authorization request is invalid. ) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzE0Ny1wcm9ibGVtLXdpdGgtdmlydHVhbG1lcmNoYW50LXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 4 days ago [\#129696](#129696) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with VirtualMerchant payment](/forum/25-install-update/863147-problem-with-virtualmerchant-payment#129696 "Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. )")* Hi, And this error said that the User Id you used for the configuration is not a test account. If you see this message it's because the "debug mode" is activated in the plugin, this mode is the "test" mode so it require "test" accounts. If you put your live account it can't work because it's not a test account. The "debug mode" in the plugin configuration should be called "test mode" but we generally use the same option for all of our payment plugins. The real problem is what I said in my previous post and we can't do anything if we don't have real information from VirtualMerchant. Their documentation and what the server replied you is not the same thing. We need a up to date documentation if we want to understand why a field which does not exists in the actual documentation is now required. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzE0Ny1wcm9ibGVtLXdpdGgtdmlydHVhbG1lcmNoYW50LXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hikauser](/forum/user/28958-hikauser "View hikauser's Profile")** - [![hikauser's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28958-hikauser "View hikauser's Profile") Topic Author - [ Offline](/forum/user/28958-hikauser) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 days ago - 13 years 4 days ago [\#129699](#129699) by [hikauser](/forum/user/28958-hikauser "View hikauser's Profile") Replied by *[hikauser](/forum/user/28958-hikauser "View hikauser's Profile")* on topic *[Problem with VirtualMerchant payment](/forum/25-install-update/863147-problem-with-virtualmerchant-payment#129699 "Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. )")* You mean you don't have any option to check test account? Or If I put my live credential can you please let me know what information I should have from VirtualMerchant? thanks Last edit: 13 years 4 days ago by [hikauser](/forum/user/28958-hikauser "View hikauser's Profile"). Reason: something missing Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzE0Ny1wcm9ibGVtLXdpdGgtdmlydHVhbG1lcmNoYW50LXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 4 days ago [\#129706](#129706) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with VirtualMerchant payment](/forum/25-install-update/863147-problem-with-virtualmerchant-payment#129706 "Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. )")* Hi, I said that we follow a documentation and we can't create new "required field" like that. We don't know what this required field, there is no documentation for that. A live account won't change anything, the problem is that Virtual Merchant is asking for information that are not present in the official documentation. You can ask the same question as many time you want, the problem is that I can't give you another answer that we can't do anything without a updated documentation from VirtualMerchant. I don't know what I can say to explain you this differently but the problem will not change like that except if VirtualMerchant and their documentation are "synchronize". You can take a look at the documentation yourself. You won't see any reference of "name_of_card". I can't invent it ! And if this new required field have been added by VirtualMerchant, it's maybe not the only one. I can't say that by adding something to give a "name_on_card" (which does not have the same parameter name structure than the other...) it will fix all problems. The problem will be the same with other e-commerce solution which have a virtualmerchant plugin. For example, the virtuemart plugin for VirtualMerchant does not have the "name_on_card" field either. It is not related to HikaShop specifically, it is related to VirtualMerchant who change their payment gateway with, for what we can see, a required field which does not exists in the documentation. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzE0Ny1wcm9ibGVtLXdpdGgtdmlydHVhbG1lcmNoYW50LXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hikauser](/forum/user/28958-hikauser "View hikauser's Profile")** - [![hikauser's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28958-hikauser "View hikauser's Profile") Topic Author - [ Offline](/forum/user/28958-hikauser) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 days ago [\#129711](#129711) by [hikauser](/forum/user/28958-hikauser "View hikauser's Profile") Replied by *[hikauser](/forum/user/28958-hikauser "View hikauser's Profile")* on topic *[Problem with VirtualMerchant payment](/forum/25-install-update/863147-problem-with-virtualmerchant-payment#129711 "Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. )")* Thanks Could I use Paypal instead of VirtualMerchant ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzE0Ny1wcm9ibGVtLXdpdGgtdmlydHVhbG1lcmNoYW50LXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 4 days ago [\#129713](#129713) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem with VirtualMerchant payment](/forum/25-install-update/863147-problem-with-virtualmerchant-payment#129713 "Hi All, Please help me out in this problem, When I was clicked on finish button nothing happend just error message is showing. Below I pasted the code when debug mode is on -- Error-message(debug-mod must be tuned on) -- : Array ( [errorCode] => 4009 [errorName] => Required Field Not Supplied [errorMessage] => The field Name on Card (name_on_card) required but not supplied in the authorization request. )")* Sure, You just have to go in the payment methods (HikaShop > System > Payment methods), create a "new" configuration and select the "paypal" plugin. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzE0Ny1wcm9ibGVtLXdpdGgtdmlydHVhbG1lcmNoYW50LXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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