[Skip to main content](#vessel-content) # Can not install from .gz or dir. ## - **[ericrose](/forum/user/13660-ericrose "View ericrose's Profile")** - [![ericrose's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13660-ericrose "View ericrose's Profile") Topic Author - [ Offline](/forum/user/13660-ericrose) Less More - Posts: 11 - Thank you received: 0 - - 13 years 1 hour ago [\#130787](#130787) by [ericrose](/forum/user/13660-ericrose "View ericrose's Profile") *[Can not install from .gz or dir.](/forum/25-install-update/863348-can-not-install-from-gz-or-dir#130787 "I get the following error message: File does not exist /home/ericrose/public_html/tmp/hikashop/controllers I followed the direction from this page: www.hikashop.com/support/documentation/5...-to-install.html#ftp The three files extracted from the .gz file were: hikashop.xml hikashop_j3.xml install.hikashop.php These were ftp'd into my tmp directory as instructed. I am installing it, or at least trying to, into a Joomla 2.5.9 installation Any thoughts??")* was created by *[ericrose](/forum/user/13660-ericrose "View ericrose's Profile")* I get the following error message: File does not exist /home/ericrose/public_html/tmp/hikashop/controllers I followed the direction from this page: [ www.hikashop.com/support/documentation/5...-to-install.html#ftp](http://www.hikashop.com/support/documentation/59-hikashop-how-to-install.html#ftp) The three files extracted from the .gz file were: hikashop.xml hikashop_j3.xml install.hikashop.php These were ftp'd into my tmp directory as instructed. I am installing it, or at least trying to, into a Joomla 2.5.9 installation Any thoughts?? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM0OC1jYW4tbm90LWluc3RhbGwtZnJvbS1nei1vci1kaXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 12 years 11 months ago [\#130815](#130815) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Can not install from .gz or dir.](/forum/25-install-update/863348-can-not-install-from-gz-or-dir#130815 "I get the following error message: File does not exist /home/ericrose/public_html/tmp/hikashop/controllers I followed the direction from this page: www.hikashop.com/support/documentation/5...-to-install.html#ftp The three files extracted from the .gz file were: hikashop.xml hikashop_j3.xml install.hikashop.php These were ftp'd into my tmp directory as instructed. I am installing it, or at least trying to, into a Joomla 2.5.9 installation Any thoughts??")* Hi, You need to upload ALL the files of the archive in the tmp/hikashop folder, not just the xml files for the install from directory. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM0OC1jYW4tbm90LWluc3RhbGwtZnJvbS1nei1vci1kaXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ericrose](/forum/user/13660-ericrose "View ericrose's Profile")** - [![ericrose's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13660-ericrose "View ericrose's Profile") Topic Author - [ Offline](/forum/user/13660-ericrose) Less More - Posts: 11 - Thank you received: 0 - - 12 years 11 months ago [\#130949](#130949) by [ericrose](/forum/user/13660-ericrose "View ericrose's Profile") Replied by *[ericrose](/forum/user/13660-ericrose "View ericrose's Profile")* on topic *[Can not install from .gz or dir.](/forum/25-install-update/863348-can-not-install-from-gz-or-dir#130949 "I get the following error message: File does not exist /home/ericrose/public_html/tmp/hikashop/controllers I followed the direction from this page: www.hikashop.com/support/documentation/5...-to-install.html#ftp The three files extracted from the .gz file were: hikashop.xml hikashop_j3.xml install.hikashop.php These were ftp'd into my tmp directory as instructed. I am installing it, or at least trying to, into a Joomla 2.5.9 installation Any thoughts??")* When I extracted the files that's all that was there. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM0OC1jYW4tbm90LWluc3RhbGwtZnJvbS1nei1vci1kaXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 12 years 11 months ago [\#130958](#130958) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Can not install from .gz or dir.](/forum/25-install-update/863348-can-not-install-from-gz-or-dir#130958 "I get the following error message: File does not exist /home/ericrose/public_html/tmp/hikashop/controllers I followed the direction from this page: www.hikashop.com/support/documentation/5...-to-install.html#ftp The three files extracted from the .gz file were: hikashop.xml hikashop_j3.xml install.hikashop.php These were ftp'd into my tmp directory as instructed. I am installing it, or at least trying to, into a Joomla 2.5.9 installation Any thoughts??")* Please try again. There are thousands of files in the HikaShop install package. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM0OC1jYW4tbm90LWluc3RhbGwtZnJvbS1nei1vci1kaXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[ericrose](/forum/user/13660-ericrose "View ericrose's Profile")** - [![ericrose's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13660-ericrose "View ericrose's Profile") Topic Author - [ Offline](/forum/user/13660-ericrose) Less More - Posts: 11 - Thank you received: 0 - - 12 years 11 months ago [\#130966](#130966) by [ericrose](/forum/user/13660-ericrose "View ericrose's Profile") Replied by *[ericrose](/forum/user/13660-ericrose "View ericrose's Profile")* on topic *[Can not install from .gz or dir.](/forum/25-install-update/863348-can-not-install-from-gz-or-dir#130966 "I get the following error message: File does not exist /home/ericrose/public_html/tmp/hikashop/controllers I followed the direction from this page: www.hikashop.com/support/documentation/5...-to-install.html#ftp The three files extracted from the .gz file were: hikashop.xml hikashop_j3.xml install.hikashop.php These were ftp'd into my tmp directory as instructed. I am installing it, or at least trying to, into a Joomla 2.5.9 installation Any thoughts??")* Your of course correct. My extraction program messed up. Downloaded a different one and all is well now. Thanks for the help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM0OC1jYW4tbm90LWluc3RhbGwtZnJvbS1nei1vci1kaXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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