[Skip to main content](#vessel-content) # I get this error ## - **[bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile")** - [![bobspurlock's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2556-bobspurlock "View bobspurlock's Profile") Topic Author - [ Offline](/forum/user/2556-bobspurlock) Less More - Posts: 50 - Thank you received: 0 - - 12 years 11 months ago [\#130961](#130961) by [bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile") *[I get this error](/forum/25-install-update/863369-i-get-this-error#130961 "We did not find a licence attached to your website we bought your software. Installed and now that we want to make an update, we get the above message We just bought on line a month ago. I tried to update but it won't let me")* was created by *[bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile")* We did not find a licence attached to your website we bought your software. Installed and now that we want to make an update, we get the above message We just bought on line a month ago. I tried to update but it won't let me Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM2OS1pLWdldC10aGlzLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14274 - - 12 years 11 months ago [\#130967](#130967) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[I get this error](/forum/25-install-update/863369-i-get-this-error#130967 "We did not find a licence attached to your website we bought your software. Installed and now that we want to make an update, we get the above message We just bought on line a month ago. I tried to update but it won't let me")* You need to enter the website URL in the menu Your account>Your subscriptions on our website and then click on the "purge cache" button of the joomla updater and it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM2OS1pLWdldC10aGlzLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile")** - [![bobspurlock's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2556-bobspurlock "View bobspurlock's Profile") Topic Author - [ Offline](/forum/user/2556-bobspurlock) Less More - Posts: 50 - Thank you received: 0 - - 12 years 11 months ago [\#130977](#130977) by [bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile") Replied by *[bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile")* on topic *[I get this error](/forum/25-install-update/863369-i-get-this-error#130977 "We did not find a licence attached to your website we bought your software. Installed and now that we want to make an update, we get the above message We just bought on line a month ago. I tried to update but it won't let me")* Thank you very much. I just upgraded it and it work fine, but now I guest this text at the end I need to remove the word "Guest" and need to replace the word "finish" with "Place Order" I went to the language file and can not find these word to replace I attached the pictures for you to see - [ ![h5258406.jpg](/forum/attachment/13446) ](/forum/attachment/13446 "h5258406.jpg") [ ](/forum/attachment/13446?download=1 "h5258406.jpg") - [ ![hc0bf889.jpg](/forum/attachment/13447) ](/forum/attachment/13447 "hc0bf889.jpg") [ ](/forum/attachment/13447?download=1 "hc0bf889.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM2OS1pLWdldC10aGlzLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile")** - [![bobspurlock's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2556-bobspurlock "View bobspurlock's Profile") Topic Author - [ Offline](/forum/user/2556-bobspurlock) Less More - Posts: 50 - Thank you received: 0 - - 12 years 11 months ago [\#130987](#130987) by [bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile") Replied by *[bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile")* on topic *[Erro with Guest](/forum/25-install-update/863369-i-get-this-error#130987 "We did not find a licence attached to your website we bought your software. Installed and now that we want to make an update, we get the above message We just bought on line a month ago. I tried to update but it won't let me")* Ok, so I have my check out as Guest. and when I want to place an order I get this email that says email already in use. I am sending you a picture. Why did i upgrade it ? just to get more bugs - [ ![h4581b18.jpg](/forum/attachment/13449) ](/forum/attachment/13449 "h4581b18.jpg") [ ](/forum/attachment/13449?download=1 "h4581b18.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM2OS1pLWdldC10aGlzLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#130988](#130988) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Erro with Guest](/forum/25-install-update/863369-i-get-this-error#130988 "We did not find a licence attached to your website we bought your software. Installed and now that we want to make an update, we get the above message We just bought on line a month ago. I tried to update but it won't let me")* Hi, You have this error because you already have a Joomla account with this email. It is logical that you can't use an email which already have a joomla account in your website. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM2OS1pLWdldC10aGlzLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile")** - [![bobspurlock's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2556-bobspurlock "View bobspurlock's Profile") Topic Author - [ Offline](/forum/user/2556-bobspurlock) Less More - Posts: 50 - Thank you received: 0 - - 12 years 11 months ago [\#130989](#130989) by [bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile") Replied by *[bobspurlock](/forum/user/2556-bobspurlock "View bobspurlock's Profile")* on topic *[I get this error](/forum/25-install-update/863369-i-get-this-error#130989 "We did not find a licence attached to your website we bought your software. Installed and now that we want to make an update, we get the above message We just bought on line a month ago. I tried to update but it won't let me")* Thank you how do i get rid of Guest ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM2OS1pLWdldC10aGlzLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14274 - - 12 years 11 months ago [\#130999](#130999) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[I get this error](/forum/25-install-update/863369-i-get-this-error#130999 "We did not find a licence attached to your website we bought your software. Installed and now that we want to make an update, we get the above message We just bought on line a month ago. I tried to update but it won't let me")* You can use a translation override to change any text in HikaShop, including this one: [ www.hikashop.com/download/languages.html#modify](http://www.hikashop.com/download/languages.html#modify) The "Guest" word is near the end of the translation file. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzM2OS1pLWdldC10aGlzLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.183 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)