[Skip to main content](#vessel-content) # Login not working ## - **[Alexander](/forum/user/11122-alexander "View Alexander's Profile")** - [![Alexander's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11122-alexander "View Alexander's Profile") Topic Author - [ Offline](/forum/user/11122-alexander) Less More - Posts: 17 - Thank you received: 1 - - 12 years 11 months ago [\#131266](#131266) by [Alexander](/forum/user/11122-alexander "View Alexander's Profile") *[Login not working](/forum/25-install-update/863427-login-not-working#131266 "Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login...")* was created by *[Alexander](/forum/user/11122-alexander "View Alexander's Profile")* Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login stopped working on HikaShop pages. For example, when I log in during checkout process, the checkout page just refreshes and looks like I am not logged in. Though I really am, and I can access my joomla profile. Same happens with other HikaShop pages - they redirect me to the login page, I log in, but NOT redirected back to hikashop page and when I try to access it I am again redirected to the login page, where I only see "logout" button. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQyNy1sb2dpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#131294](#131294) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Login not working](/forum/25-install-update/863427-login-not-working#131294 "Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login...")* Hi, Can you give us more information about the issue that you are having through some screenshots, and about your Hikashop version ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQyNy1sb2dpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Alexander](/forum/user/11122-alexander "View Alexander's Profile")** - [![Alexander's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11122-alexander "View Alexander's Profile") Topic Author - [ Offline](/forum/user/11122-alexander) Less More - Posts: 17 - Thank you received: 1 - - 12 years 11 months ago - 12 years 11 months ago [\#131327](#131327) by [Alexander](/forum/user/11122-alexander "View Alexander's Profile") Replied by *[Alexander](/forum/user/11122-alexander "View Alexander's Profile")* on topic *[Login not working](/forum/25-install-update/863427-login-not-working#131327 "Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login...")* Mohamed, thank you for your reply and your will to help me. Here are the steps I take and screenshots attached for each step. Step 1. I go to checkout and log into existing account. Step 2. After I hit "login" button, the checkout page is refreshed with no error message, but looks like I am not logged in. As you can see on the screenshot, it inserted my username into the registration controls. Step 3: I go to the list of orders /index.php?option=com_hikashop&view=order&layout=listing but get redirected to the login page /component/users/?view=login&return=aHR0cHM6Ly9tdXNpY3RoZW9yeWZvcmd1aXRhci5jb20vaW5kZXgucGhwP29wdGlvbj1jb21faGlrYXNob3Amdmlldz1vcmRlciZsYXlvdXQ9bGlzdGluZw== where I only see the log out button. Step 4: I go to my Joomla profile /component/users/?view=profile - it shows my info there proving that I AM logged in. HikaShop version I have installed is HikaShop Starter: 2.2.2 - [ ![h4c00b3f.gif](/forum/attachment/13498) ](/forum/attachment/13498 "h4c00b3f.gif") [ ](/forum/attachment/13498?download=1 "h4c00b3f.gif") - [ ![h40326cf.gif](/forum/attachment/13499) ](/forum/attachment/13499 "h40326cf.gif") [ ](/forum/attachment/13499?download=1 "h40326cf.gif") - [ ![h9f93ab1.gif](/forum/attachment/13500) ](/forum/attachment/13500 "h9f93ab1.gif") [ ](/forum/attachment/13500?download=1 "h9f93ab1.gif") - [ ![h7feeb53.gif](/forum/attachment/13501) ](/forum/attachment/13501 "h7feeb53.gif") [ ](/forum/attachment/13501?download=1 "h7feeb53.gif") Last edit: 12 years 11 months ago by [Alexander](/forum/user/11122-alexander "View Alexander's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQyNy1sb2dpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#131560](#131560) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Login not working](/forum/25-install-update/863427-login-not-working#131560 "Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login...")* Hi, Which exact Joomla version are you using ? It looks like you have a user import problem. Can you log-in correctly in Joomla itself ? ( /component/users/?view=login ) Because, the login/logout screenshot is not a HikaShop module but a Joomla one. So seeing that, I am not really sure that the problem is directly in HikaShop. It might be, but they are strange things. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQyNy1sb2dpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Alexander](/forum/user/11122-alexander "View Alexander's Profile")** - [![Alexander's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11122-alexander "View Alexander's Profile") Topic Author - [ Offline](/forum/user/11122-alexander) Less More - Posts: 17 - Thank you received: 1 - - 12 years 11 months ago [\#131563](#131563) by [Alexander](/forum/user/11122-alexander "View Alexander's Profile") Replied by *[Alexander](/forum/user/11122-alexander "View Alexander's Profile")* on topic *[Login not working](/forum/25-install-update/863427-login-not-working#131563 "Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login...")* Hi Jerome, yes, I can log in at /component/users/?view=login and successfully redirected to my profile /component/users/profile.html The site is on Joomla! 3.1.5. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQyNy1sb2dpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Alexander](/forum/user/11122-alexander "View Alexander's Profile")** - [![Alexander's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11122-alexander "View Alexander's Profile") Topic Author - [ Offline](/forum/user/11122-alexander) Less More - Posts: 17 - Thank you received: 1 - - 12 years 11 months ago - 12 years 11 months ago [\#131569](#131569) by [Alexander](/forum/user/11122-alexander "View Alexander's Profile") Replied by *[Alexander](/forum/user/11122-alexander "View Alexander's Profile")* on topic *[Login not working](/forum/25-install-update/863427-login-not-working#131569 "Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login...")* One thing I should point out is that it worked normal on my temporary copy of the site, which was located at http://mydomain/j3 however when I moved all from the temporary folder /j3 to the root where the working copy of the site is located, the login feature stopped working. Is there any place where HikaShop could save the old path? (just a thought to consider as a possible reason of the problem). Last edit: 12 years 11 months ago by [Alexander](/forum/user/11122-alexander "View Alexander's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQyNy1sb2dpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Alexander](/forum/user/11122-alexander "View Alexander's Profile")** - [![Alexander's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11122-alexander "View Alexander's Profile") Topic Author - [ Offline](/forum/user/11122-alexander) Less More - Posts: 17 - Thank you received: 1 - - 12 years 11 months ago [\#131937](#131937) by [Alexander](/forum/user/11122-alexander "View Alexander's Profile") Replied by *[Alexander](/forum/user/11122-alexander "View Alexander's Profile")* on topic *[Login not working](/forum/25-install-update/863427-login-not-working#131937 "Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login...")* Update on this issue: I discovered that the problem exists only when I log into my super user account, but all works normal for regular users of the group "Registered", I could submit an order successfully under my non-admin account. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQyNy1sb2dpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 11 months ago [\#132033](#132033) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Login not working](/forum/25-install-update/863427-login-not-working#132033 "Hello! Can you please help me to resolve one issue? I have migrated from Joomla 1.5 to Joomla 3 and all worked fine until I deployed the joomla 3 site to the final location. After I did that, login...")* Hi, This is maybe a session problem. this should work for the admin account as well as the registered ones. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQyNy1sb2dpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.172 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)