[Skip to main content](#vessel-content) # Installing HikaShop problems ## - **[bafrazier](/forum/user/29293-bafrazier "View bafrazier's Profile")** - [![bafrazier's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29293-bafrazier "View bafrazier's Profile") Topic Author - [ Offline](/forum/user/29293-bafrazier) Less More - Posts: 5 - Thank you received: 1 - - 12 years 11 months ago [\#131636](#131636) by [bafrazier](/forum/user/29293-bafrazier "View bafrazier's Profile") *[Installing HikaShop problems](/forum/25-install-update/863486-installing-hikashop-problems#131636 "Hello, I have downloaded the Hikashop starter package called com_hikashop_starter_2.2.2_2013-11-1009.tar.gz. I then tried to use Joomla's Extension Manager to upload this file and received an error message, "Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8099841 bytes) in /usr/home/troutcreek/public_html/libraries/joomla/filesystem/file.php on line 421". I'm assuming that it ran out of memory but don't know how to increase memory. I looked on Joomla's Global Configuration and on the hosting service's account control center, to no avail. I then tried to unzip it with 7-Zip into a folder called hikashop. It only extracted one file called com_hikashop_starter_2.2.2_2013-11-1009.tar (without the .gz extension). I tried this several times. I expected to see individual files extracted, but all it showed was the one file. I read the instructions "Install via FTP" but I haven't attempted it because there is only one "extracted" file. Should there be more than one file? I've never worked with .tar or .gz files. I've only used .zip files with Joomla's Extension Manager, so I need a little help... -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox and Internet Explorer -- Error-message: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8099841 bytes) in /usr/home/troutcreek/public_html/libraries/joomla/filesystem/file.php on line 421 Thanks, Betsy")* was created by *[bafrazier](/forum/user/29293-bafrazier "View bafrazier's Profile")* Hello, I have downloaded the Hikashop starter package called com_hikashop_starter_2.2.2_2013-11-1009.tar.gz. I then tried to use Joomla's Extension Manager to upload this file and received an error message, "Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8099841 bytes) in /usr/home/troutcreek/public_html/libraries/joomla/filesystem/file.php on line 421". I'm assuming that it ran out of memory but don't know how to increase memory. I looked on Joomla's Global Configuration and on the hosting service's account control center, to no avail. I then tried to unzip it with 7-Zip into a folder called hikashop. It only extracted one file called com_hikashop_starter_2.2.2_2013-11-1009.tar (without the .gz extension). I tried this several times. I expected to see individual files extracted, but all it showed was the one file. I read the instructions "Install via FTP" but I haven't attempted it because there is only one "extracted" file. Should there be more than one file? I've never worked with .tar or .gz files. I've only used .zip files with Joomla's Extension Manager, so I need a little help... -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox and Internet Explorer -- Error-message: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8099841 bytes) in /usr/home/troutcreek/public_html/libraries/joomla/filesystem/file.php on line 421 Thanks, Betsy Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQ4Ni1pbnN0YWxsaW5nLWhpa2FzaG9wLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#131640](#131640) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Installing HikaShop problems](/forum/25-install-update/863486-installing-hikashop-problems#131640 "Hello, I have downloaded the Hikashop starter package called com_hikashop_starter_2.2.2_2013-11-1009.tar.gz. I then tried to use Joomla's Extension Manager to upload this file and received an error message, "Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8099841 bytes) in /usr/home/troutcreek/public_html/libraries/joomla/filesystem/file.php on line 421". I'm assuming that it ran out of memory but don't know how to increase memory. I looked on Joomla's Global Configuration and on the hosting service's account control center, to no avail. I then tried to unzip it with 7-Zip into a folder called hikashop. It only extracted one file called com_hikashop_starter_2.2.2_2013-11-1009.tar (without the .gz extension). I tried this several times. I expected to see individual files extracted, but all it showed was the one file. I read the instructions "Install via FTP" but I haven't attempted it because there is only one "extracted" file. Should there be more than one file? I've never worked with .tar or .gz files. I've only used .zip files with Joomla's Extension Manager, so I need a little help... -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox and Internet Explorer -- Error-message: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8099841 bytes) in /usr/home/troutcreek/public_html/libraries/joomla/filesystem/file.php on line 421 Thanks, Betsy")* Hi, Your server have a 32MB memory limitation for PHP and Joomla reach this limitation while installing HikaShop. Please increase your PHP memory limit to 64MB (and maybe more depending on the products you want to manage in your store). The problem does not come from HikaShop basically but the package is a little but "big" (more than 2MB for the zip version) so it can use some memory during the install. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [bafrazier](/forum/user/29293-bafrazier "View bafrazier's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzQ4Ni1pbnN0YWxsaW5nLWhpa2FzaG9wLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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