[Skip to main content](#vessel-content) # Reports menu option gone following upgrade ## - **[Marsbrook](/forum/user/27797-marsbrook "View Marsbrook's Profile")** - [![Marsbrook's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27797-marsbrook "View Marsbrook's Profile") Topic Author - [ Offline](/forum/user/27797-marsbrook) Less More - Posts: 16 - Thank you received: 1 - - 12 years 11 months ago - 12 years 11 months ago [\#132021](#132021) by [Marsbrook](/forum/user/27797-marsbrook "View Marsbrook's Profile") *[Reports menu option gone following upgrade](/forum/25-install-update/863551-reports-menu-option-gone-following-upgrade#132021 "-- HikaShop version -- : 2.2.2 -- HikaMarket version--: 1.3.1 -- Joomla version -- : 3.15 -- PHP version -- : 5.3.22 -- Browser(s) name and version -- : Firefox 24 -- Error-message(debug-mod must be tuned on) -- : Error_message I updated HikaShop and HikaMarket today from 2.2.1 and 1.3.1 to the versions stated above. I've since gone to start playing around with the Reports and I no longer have a menu options for Reports under Orders - e.g.: As the site has only recently switched I happent to still have the previous version in a development area. On that site the Orders menu option is visible hence I'm reasonably sure that its disappearance is something to do with the upgrade. If on the live site I enter the Reports url - index.php?option=com_hikashop&ctrl=report - I can access that area. Any ideas on how to get the menu option back? Thanks Richard")* was created by *[Marsbrook](/forum/user/27797-marsbrook "View Marsbrook's Profile")* -- HikaShop version -- : 2.2.2 -- HikaMarket version--: 1.3.1 -- Joomla version -- : 3.15 -- PHP version -- : 5.3.22 -- Browser(s) name and version -- : Firefox 24 -- Error-message(debug-mod must be tuned on) -- : Error_message I updated HikaShop and HikaMarket today from 2.2.1 and 1.3.1 to the versions stated above. I've since gone to start playing around with the Reports and I no longer have a menu options for Reports under Orders - e.g.: [ ![h74e667f.gif](/forum/attachment/13614) ](/forum/attachment/13614 "h74e667f.gif") As the site has only recently switched I happent to still have the previous version in a development area. On that site the Orders menu option is visible hence I'm reasonably sure that its disappearance is something to do with the upgrade. If on the live site I enter the Reports url - index.php?option=com_hikashop&ctrl=report - I can access that area. Any ideas on how to get the menu option back? Thanks Richard - [ ![h74e667f.gif](/forum/attachment/13614) ](/forum/attachment/13614 "h74e667f.gif") [ ](/forum/attachment/13614?download=1 "h74e667f.gif") Last edit: 12 years 11 months ago by [Marsbrook](/forum/user/27797-marsbrook "View Marsbrook's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzU1MS1yZXBvcnRzLW1lbnUtb3B0aW9uLWdvbmUtZm9sbG93aW5nLXVwZ3JhZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14275 - - 12 years 11 months ago [\#132083](#132083) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Reports menu option gone following upgrade](/forum/25-install-update/863551-reports-menu-option-gone-following-upgrade#132083 "-- HikaShop version -- : 2.2.2 -- HikaMarket version--: 1.3.1 -- Joomla version -- : 3.15 -- PHP version -- : 5.3.22 -- Browser(s) name and version -- : Firefox 24 -- Error-message(debug-mod must be tuned on) -- : Error_message I updated HikaShop and HikaMarket today from 2.2.1 and 1.3.1 to the versions stated above. I've since gone to start playing around with the Reports and I no longer have a menu options for Reports under Orders - e.g.: As the site has only recently switched I happent to still have the previous version in a development area. On that site the Orders menu option is visible hence I'm reasonably sure that its disappearance is something to do with the upgrade. If on the live site I enter the Reports url - index.php?option=com_hikashop&ctrl=report - I can access that area. Any ideas on how to get the menu option back? Thanks Richard")* This usually means that you installed the Starter edition on top of the Business edition. Would that be the case ? Do you still have access to all the options in the configuration of HikaShop ? Also, it can happen if you restricted the display of the "report" area to only some user groups not including yourself in the Access levels tab of the configuration of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzU1MS1yZXBvcnRzLW1lbnUtb3B0aW9uLWdvbmUtZm9sbG93aW5nLXVwZ3JhZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Marsbrook](/forum/user/27797-marsbrook "View Marsbrook's Profile")** - [![Marsbrook's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27797-marsbrook "View Marsbrook's Profile") Topic Author - [ Offline](/forum/user/27797-marsbrook) Less More - Posts: 16 - Thank you received: 1 - - 12 years 11 months ago [\#132101](#132101) by [Marsbrook](/forum/user/27797-marsbrook "View Marsbrook's Profile") Replied by *[Marsbrook](/forum/user/27797-marsbrook "View Marsbrook's Profile")* on topic *[Reports menu option gone following upgrade](/forum/25-install-update/863551-reports-menu-option-gone-following-upgrade#132101 "-- HikaShop version -- : 2.2.2 -- HikaMarket version--: 1.3.1 -- Joomla version -- : 3.15 -- PHP version -- : 5.3.22 -- Browser(s) name and version -- : Firefox 24 -- Error-message(debug-mod must be tuned on) -- : Error_message I updated HikaShop and HikaMarket today from 2.2.1 and 1.3.1 to the versions stated above. I've since gone to start playing around with the Reports and I no longer have a menu options for Reports under Orders - e.g.: As the site has only recently switched I happent to still have the previous version in a development area. On that site the Orders menu option is visible hence I'm reasonably sure that its disappearance is something to do with the upgrade. If on the live site I enter the Reports url - index.php?option=com_hikashop&ctrl=report - I can access that area. Any ideas on how to get the menu option back? Thanks Richard")* Well done! Spot on...I had indeed installed the Starter Edition by mistake. Many thanks. Richard Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzU1MS1yZXBvcnRzLW1lbnUtb3B0aW9uLWdvbmUtZm9sbG93aW5nLXVwZ3JhZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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