[Skip to main content](#vessel-content) # Youtheme and change Address is a white screen ## - **[Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile")** - [![Gozebra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar22977.png)](/forum/user/22977-gozebra "View Gozebra's Profile") Topic Author - [ Offline](/forum/user/22977-gozebra) Less More - Posts: 28 - Thank you received: 1 - - - - [](http://www.truncator.co.uk) - 12 years 11 months ago - 12 years 11 months ago [\#134272](#134272) by [Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile") *[Youtheme and change Address is a white screen](/forum/25-install-update/863935-youtheme-and-change-address-is-a-white-screen#134272 "-- url of the page with the problem -- : www.truncator.co.uk -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP Version 5.3.25 -- Web Server LiteSpeed -- Browser(s) name and version -- : Chrome on MAc -- Error-message(debug-mod must be tuned on) -- : Error_message Afternoon. I have a template YooTheme Nano3 and it's great and so is HikaShop been doing brilliant ( Until the login with Joomla!) one problem I cannot fix at the moment is if someone on the front wants to 1. Add a new address 2. Add a shipping address The modal that pops up is blank! I've checked source code and it is empty! I have checked the component.php for the correct code as another post and the code is correct. Sorry I've hit a wall anyone had any similar experiences with their template. I have no other templates in so cannot check if it is the template! I'm not getting any Javascript errors So I think it's the code somewhere A BiG thank you in advance!")* was created by *[Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile")* -- url of the page with the problem -- : [ www.truncator.co.uk](http://www.truncator.co.uk) -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP Version 5.3.25 -- Web Server LiteSpeed -- Browser(s) name and version -- : Chrome on MAc -- Error-message(debug-mod must be tuned on) -- : Error_message Afternoon. I have a template YooTheme Nano3 and it's great and so is HikaShop been doing brilliant ( Until the login with Joomla!) one problem I cannot fix at the moment is if someone on the front wants to 1. Add a new address 2. Add a shipping address The modal that pops up is blank! I've checked source code and it is empty! I have checked the component.php for the correct code as another post [ Address not showing post](http://www.hikashop.com/forum/4-how-to/25370-address-information-change-address.html) and the code is correct. Sorry I've hit a wall anyone had any similar experiences with their template. I have no other templates in so cannot check if it is the template! I'm not getting any Javascript errors So I think it's the code somewhere A BiG thank you in advance! Last edit: 12 years 11 months ago by [Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzkzNS15b3V0aGVtZS1hbmQtY2hhbmdlLWFkZHJlc3MtaXMtYS13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 11 months ago [\#134322](#134322) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Youtheme and change Address is a white screen](/forum/25-install-update/863935-youtheme-and-change-address-is-a-white-screen#134322 "-- url of the page with the problem -- : www.truncator.co.uk -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP Version 5.3.25 -- Web Server LiteSpeed -- Browser(s) name and version -- : Chrome on MAc -- Error-message(debug-mod must be tuned on) -- : Error_message Afternoon. I have a template YooTheme Nano3 and it's great and so is HikaShop been doing brilliant ( Until the login with Joomla!) one problem I cannot fix at the moment is if someone on the front wants to 1. Add a new address 2. Add a shipping address The modal that pops up is blank! I've checked source code and it is empty! I have checked the component.php for the correct code as another post and the code is correct. Sorry I've hit a wall anyone had any similar experiences with their template. I have no other templates in so cannot check if it is the template! I'm not getting any Javascript errors So I think it's the code somewhere A BiG thank you in advance!")* Hi, In Configuration > Display > General display options, thanks to change the value for the option "Popup mode". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzkzNS15b3V0aGVtZS1hbmQtY2hhbmdlLWFkZHJlc3MtaXMtYS13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 11 months ago [\#134329](#134329) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Youtheme and change Address is a white screen](/forum/25-install-update/863935-youtheme-and-change-address-is-a-white-screen#134329 "-- url of the page with the problem -- : www.truncator.co.uk -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP Version 5.3.25 -- Web Server LiteSpeed -- Browser(s) name and version -- : Chrome on MAc -- Error-message(debug-mod must be tuned on) -- : Error_message Afternoon. I have a template YooTheme Nano3 and it's great and so is HikaShop been doing brilliant ( Until the login with Joomla!) one problem I cannot fix at the moment is if someone on the front wants to 1. Add a new address 2. Add a shipping address The modal that pops up is blank! I've checked source code and it is empty! I have checked the component.php for the correct code as another post and the code is correct. Sorry I've hit a wall anyone had any similar experiences with their template. I have no other templates in so cannot check if it is the template! I'm not getting any Javascript errors So I think it's the code somewhere A BiG thank you in advance!")* Regarding what you said in this post: [ www.hikashop.com/forum/4-how-to/25370-ad...-address.html#134328](http://www.hikashop.com/forum/4-how-to/25370-address-information-change-address.html#134328) > Cheers I've tried all three > > inherit > Mootools > Bootstrap You maybe have a javascript error, that could explain why the content of the popup is not loaded, thanks to check the javascript errors with your browser console (F12) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzkzNS15b3V0aGVtZS1hbmQtY2hhbmdlLWFkZHJlc3MtaXMtYS13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile")** - [![Gozebra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar22977.png)](/forum/user/22977-gozebra "View Gozebra's Profile") Topic Author - [ Offline](/forum/user/22977-gozebra) Less More - Posts: 28 - Thank you received: 1 - - - - [](http://www.truncator.co.uk) - 12 years 10 months ago [\#134761](#134761) by [Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile") Replied by *[Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile")* on topic *[Youtheme and change Address is a white screen](/forum/25-install-update/863935-youtheme-and-change-address-is-a-white-screen#134761 "-- url of the page with the problem -- : www.truncator.co.uk -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP Version 5.3.25 -- Web Server LiteSpeed -- Browser(s) name and version -- : Chrome on MAc -- Error-message(debug-mod must be tuned on) -- : Error_message Afternoon. I have a template YooTheme Nano3 and it's great and so is HikaShop been doing brilliant ( Until the login with Joomla!) one problem I cannot fix at the moment is if someone on the front wants to 1. Add a new address 2. Add a shipping address The modal that pops up is blank! I've checked source code and it is empty! I have checked the component.php for the correct code as another post and the code is correct. Sorry I've hit a wall anyone had any similar experiences with their template. I have no other templates in so cannot check if it is the template! I'm not getting any Javascript errors So I think it's the code somewhere A BiG thank you in advance!")* I've checked in Chrome and on the Console I see this event.returnValue is deprecated. Please use the standard event.preventDefault() instead. and on network I'm seeing this 404 on this file jquery-1.10.2.min.map /media/jui/js Sorry javascript is greek to me! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzkzNS15b3V0aGVtZS1hbmQtY2hhbmdlLWFkZHJlc3MtaXMtYS13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 10 months ago [\#134805](#134805) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Youtheme and change Address is a white screen](/forum/25-install-update/863935-youtheme-and-change-address-is-a-white-screen#134805 "-- url of the page with the problem -- : www.truncator.co.uk -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP Version 5.3.25 -- Web Server LiteSpeed -- Browser(s) name and version -- : Chrome on MAc -- Error-message(debug-mod must be tuned on) -- : Error_message Afternoon. I have a template YooTheme Nano3 and it's great and so is HikaShop been doing brilliant ( Until the login with Joomla!) one problem I cannot fix at the moment is if someone on the front wants to 1. Add a new address 2. Add a shipping address The modal that pops up is blank! I've checked source code and it is empty! I have checked the component.php for the correct code as another post and the code is correct. Sorry I've hit a wall anyone had any similar experiences with their template. I have no other templates in so cannot check if it is the template! I'm not getting any Javascript errors So I think it's the code somewhere A BiG thank you in advance!")* Hi, Please change to "mootools" popup mode as Xavier told you. You have some javascript problems in your template. Please check with the yootheme team. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzkzNS15b3V0aGVtZS1hbmQtY2hhbmdlLWFkZHJlc3MtaXMtYS13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile")** - [![Gozebra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar22977.png)](/forum/user/22977-gozebra "View Gozebra's Profile") Topic Author - [ Offline](/forum/user/22977-gozebra) Less More - Posts: 28 - Thank you received: 1 - - - - [](http://www.truncator.co.uk) - 12 years 10 months ago [\#134817](#134817) by [Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile") Replied by *[Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile")* on topic *[Youtheme and change Address is a white screen](/forum/25-install-update/863935-youtheme-and-change-address-is-a-white-screen#134817 "-- url of the page with the problem -- : www.truncator.co.uk -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP Version 5.3.25 -- Web Server LiteSpeed -- Browser(s) name and version -- : Chrome on MAc -- Error-message(debug-mod must be tuned on) -- : Error_message Afternoon. I have a template YooTheme Nano3 and it's great and so is HikaShop been doing brilliant ( Until the login with Joomla!) one problem I cannot fix at the moment is if someone on the front wants to 1. Add a new address 2. Add a shipping address The modal that pops up is blank! I've checked source code and it is empty! I have checked the component.php for the correct code as another post and the code is correct. Sorry I've hit a wall anyone had any similar experiences with their template. I have no other templates in so cannot check if it is the template! I'm not getting any Javascript errors So I think it's the code somewhere A BiG thank you in advance!")* I've just checked with Safari and checked console for errors and there are none! I'll post in youtheme to see if they have an idea Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzkzNS15b3V0aGVtZS1hbmQtY2hhbmdlLWFkZHJlc3MtaXMtYS13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile")** - [![Gozebra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar22977.png)](/forum/user/22977-gozebra "View Gozebra's Profile") Topic Author - [ Offline](/forum/user/22977-gozebra) Less More - Posts: 28 - Thank you received: 1 - - - - [](http://www.truncator.co.uk) - 12 years 10 months ago [\#135222](#135222) by [Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile") Replied by *[Gozebra](/forum/user/22977-gozebra "View Gozebra's Profile")* on topic *[Youtheme and change Address is a white screen](/forum/25-install-update/863935-youtheme-and-change-address-is-a-white-screen#135222 "-- url of the page with the problem -- : www.truncator.co.uk -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP Version 5.3.25 -- Web Server LiteSpeed -- Browser(s) name and version -- : Chrome on MAc -- Error-message(debug-mod must be tuned on) -- : Error_message Afternoon. I have a template YooTheme Nano3 and it's great and so is HikaShop been doing brilliant ( Until the login with Joomla!) one problem I cannot fix at the moment is if someone on the front wants to 1. Add a new address 2. Add a shipping address The modal that pops up is blank! I've checked source code and it is empty! I have checked the component.php for the correct code as another post and the code is correct. Sorry I've hit a wall anyone had any similar experiences with their template. I have no other templates in so cannot check if it is the template! I'm not getting any Javascript errors So I think it's the code somewhere A BiG thank you in advance!")* OK it's Solved For me I hit a black wall here and at the Yootheme forum. I then noticed that my Warp Framework was out of date. Not the Template but the underlying framework. So I updated that with the latest and I'm back in business! ![;)](/media/kunena/emoticons/11.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2MzkzNS15b3V0aGVtZS1hbmQtY2hhbmdlLWFkZHJlc3MtaXMtYS13aGl0ZS1zY3JlZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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