[Skip to main content](#vessel-content) # can't send order confirmation e-mail ## - **[corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile")** - [![corverkolf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28932-corverkolf "View corverkolf's Profile") Topic Author - [ Offline](/forum/user/28932-corverkolf) Less More - Posts: 3 - Thank you received: 0 - - 12 years 10 months ago - 12 years 10 months ago [\#136182](#136182) by [corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile") *[can't send order confirmation e-mail](/forum/25-install-update/864278-cant-send-order-confirmation-e-mail#136182 "-- url of the page with the problem -- : www.verkolfgroep.nl -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.8 -- PHP version -- : 5.2.5 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 -- Error-message(debug-mod must be tuned on) -- : smtp server error: Client does not have permissions to send as this sender Hi hikashop, I've got a problem with sending the order confirmation e-mails in hikashop. Sending e-mails in joomla isn't a problem. So, the e-mail configuration in joomla should be alright. I use the same e-mail configuration in Hikashop, but when ordering something i get the following message: [smtp server error: Client does not have permissions to send as this sender] Please, can you help me? with kind regards, Tom")* was created by *[corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile")* -- url of the page with the problem -- : [ www.verkolfgroep.nl](http://www.verkolfgroep.nl) -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.8 -- PHP version -- : 5.2.5 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 -- Error-message(debug-mod must be tuned on) -- : smtp server error: Client does not have permissions to send as this sender Hi hikashop, I've got a problem with sending the order confirmation e-mails in hikashop. Sending e-mails in joomla isn't a problem. So, the e-mail configuration in joomla should be alright. I use the same e-mail configuration in Hikashop, but when ordering something i get the following message: **\[smtp server error: Client does not have permissions to send as this sender\]** Please, can you help me? with kind regards, Tom Last edit: 12 years 10 months ago by [corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDI3OC1jYW50LXNlbmQtb3JkZXItY29uZmlybWF0aW9uLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 10 months ago - 12 years 10 months ago [\#136231](#136231) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[can't send order confirmation e-mail](/forum/25-install-update/864278-cant-send-order-confirmation-e-mail#136231 "-- url of the page with the problem -- : www.verkolfgroep.nl -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.8 -- PHP version -- : 5.2.5 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 -- Error-message(debug-mod must be tuned on) -- : smtp server error: Client does not have permissions to send as this sender Hi hikashop, I've got a problem with sending the order confirmation e-mails in hikashop. Sending e-mails in joomla isn't a problem. So, the e-mail configuration in joomla should be alright. I use the same e-mail configuration in Hikashop, but when ordering something i get the following message: [smtp server error: Client does not have permissions to send as this sender] Please, can you help me? with kind regards, Tom")* Hi Tom, The best solution will probably be to firstly check this [ thread ](http://www.hikashop.com/forum/4-how-to/5651-smtp-error-on-checkout.html): > HikaShop uses the standard joomla email sending functions. If you have a problem only on that email, it means that the problem is the content of the email. > Fist, you should check your different settings in the hikashop configuration under the tab mail. The encoding might not be correct for your email server, it could the ad name option , etc. > What you could try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification. > It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company. Last edit: 12 years 10 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDI3OC1jYW50LXNlbmQtb3JkZXItY29uZmlybWF0aW9uLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile")** - [![corverkolf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28932-corverkolf "View corverkolf's Profile") Topic Author - [ Offline](/forum/user/28932-corverkolf) Less More - Posts: 3 - Thank you received: 0 - - 12 years 10 months ago [\#136237](#136237) by [corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile") Replied by *[corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile")* on topic *[can't send order confirmation e-mail](/forum/25-install-update/864278-cant-send-order-confirmation-e-mail#136237 "-- url of the page with the problem -- : www.verkolfgroep.nl -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.8 -- PHP version -- : 5.2.5 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 -- Error-message(debug-mod must be tuned on) -- : smtp server error: Client does not have permissions to send as this sender Hi hikashop, I've got a problem with sending the order confirmation e-mails in hikashop. Sending e-mails in joomla isn't a problem. So, the e-mail configuration in joomla should be alright. I use the same e-mail configuration in Hikashop, but when ordering something i get the following message: [smtp server error: Client does not have permissions to send as this sender] Please, can you help me? with kind regards, Tom")* Thank you a lot! I'll take a look at that! I also recognized that the e-mail adress, were the order confirmation sends from, is different than it should be. Were can I change this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDI3OC1jYW50LXNlbmQtb3JkZXItY29uZmlybWF0aW9uLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86309 - Thank you received: 14273 - - 12 years 10 months ago [\#136310](#136310) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[can't send order confirmation e-mail](/forum/25-install-update/864278-cant-send-order-confirmation-e-mail#136310 "-- url of the page with the problem -- : www.verkolfgroep.nl -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.8 -- PHP version -- : 5.2.5 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 -- Error-message(debug-mod must be tuned on) -- : smtp server error: Client does not have permissions to send as this sender Hi hikashop, I've got a problem with sending the order confirmation e-mails in hikashop. Sending e-mails in joomla isn't a problem. So, the e-mail configuration in joomla should be alright. I use the same e-mail configuration in Hikashop, but when ordering something i get the following message: [smtp server error: Client does not have permissions to send as this sender] Please, can you help me? with kind regards, Tom")* The email address can be configured either in the email itself via the menu System>Emails, but if left empty, it will use the setting in the Emails section of the configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDI3OC1jYW50LXNlbmQtb3JkZXItY29uZmlybWF0aW9uLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile")** - [![corverkolf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28932-corverkolf "View corverkolf's Profile") Topic Author - [ Offline](/forum/user/28932-corverkolf) Less More - Posts: 3 - Thank you received: 0 - - 12 years 10 months ago [\#136354](#136354) by [corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile") Replied by *[corverkolf](/forum/user/28932-corverkolf "View corverkolf's Profile")* on topic *[can't send order confirmation e-mail](/forum/25-install-update/864278-cant-send-order-confirmation-e-mail#136354 "-- url of the page with the problem -- : www.verkolfgroep.nl -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.8 -- PHP version -- : 5.2.5 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 -- Error-message(debug-mod must be tuned on) -- : smtp server error: Client does not have permissions to send as this sender Hi hikashop, I've got a problem with sending the order confirmation e-mails in hikashop. Sending e-mails in joomla isn't a problem. So, the e-mail configuration in joomla should be alright. I use the same e-mail configuration in Hikashop, but when ordering something i get the following message: [smtp server error: Client does not have permissions to send as this sender] Please, can you help me? with kind regards, Tom")* thank you, It is fixed now! :lol: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDI3OC1jYW50LXNlbmQtb3JkZXItY29uZmlybWF0aW9uLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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