[Skip to main content](#vessel-content) # Can't update to v2.2.3 ## - **[SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile")** - [![SvartDrake's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30260-svartdrake "View SvartDrake's Profile") Topic Author - [ Offline](/forum/user/30260-svartdrake) Less More - Posts: 8 - Thank you received: 0 - - 12 years 10 months ago [\#136755](#136755) by [SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile") *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#136755 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* was created by *[SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile")* -- url of the page with the problem -- : [ www.worldfish.pt](http://www.worldfish.pt) -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page [ www.worldfish.pt/administrator/index.php...staller&view=install](http://www.worldfish.pt/administrator/index.php?option=com_installer&view=install) but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same. - [ ![hf33d48d_2013-12-17.png](/forum/attachment/14297) ](/forum/attachment/14297 "...2013-12-17.png") [ ](/forum/attachment/14297?download=1 "...2013-12-17.png") - [ ![hc227263_2013-12-17.png](/forum/attachment/14298) ](/forum/attachment/14298 "...2013-12-17.png") [ ](/forum/attachment/14298?download=1 "...2013-12-17.png") - [ ![h56a3b97_2013-12-17.png](/forum/attachment/14299) ](/forum/attachment/14299 "...2013-12-17.png") [ ](/forum/attachment/14299?download=1 "...2013-12-17.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 10 months ago [\#136786](#136786) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#136786 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* Hi, Turn on the error reporting option of the joomla configuration and try again. That will display an error message telling you what's the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bmeier](/forum/user/28674-bmeier "View bmeier's Profile")** - [![bmeier's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28674-bmeier "View bmeier's Profile") - [ Offline](/forum/user/28674-bmeier) Less More - Posts: 17 - Thank you received: 0 - - 12 years 10 months ago [\#136819](#136819) by [bmeier](/forum/user/28674-bmeier "View bmeier's Profile") Replied by *[bmeier](/forum/user/28674-bmeier "View bmeier's Profile")* on topic *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#136819 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* I discover exactely the same problem! It is a live site and therefore I will just install the backup with the version 2.2.2. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 10 months ago [\#136820](#136820) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#136820 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* Hi, And have you tried to display the error message as Nicolas asked ? > Turn on the error reporting option of the joomla configuration and try again. That will display an error message telling you what's the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile")** - [![SvartDrake's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30260-svartdrake "View SvartDrake's Profile") Topic Author - [ Offline](/forum/user/30260-svartdrake) Less More - Posts: 8 - Thank you received: 0 - - 12 years 10 months ago [\#136829](#136829) by [SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile") Replied by *[SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile")* on topic *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#136829 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* nope.. it's in debug mode and it does the same. there is no user logged, I believe the folders permissions is correct. it looks like a time out. it's always the same time waiting. - [ ![hb6daade.png](/forum/attachment/14303) ](/forum/attachment/14303 "hb6daade.png") [ ](/forum/attachment/14303?download=1 "hb6daade.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 10 months ago [\#136831](#136831) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#136831 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* Hi, Can you turn on the error reporting option of the joomla configuration and try again ? We really need to check the error message telling you what's the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile")** - [![SvartDrake's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30260-svartdrake "View SvartDrake's Profile") Topic Author - [ Offline](/forum/user/30260-svartdrake) Less More - Posts: 8 - Thank you received: 0 - - 12 years 10 months ago [\#137804](#137804) by [SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile") Replied by *[SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile")* on topic *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#137804 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* I have tried several times and no error report apears. It's just with hikashop, I can instal other aplications (that are not allready instaled). Is there other way to instal/upgrade? copy the files and run some scripts in db?... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 10 months ago [\#137853](#137853) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#137853 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* It's probably because the Hikashop package is too big for the limitations on your web server. Do an install via FTP in order to circumvent the limitation and that will work: [ www.hikashop.com/support/documentation/5...-to-install.html#ftp](http://www.hikashop.com/support/documentation/59-hikashop-how-to-install.html#ftp) The following user(s) said Thank You: [SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile")** - [![SvartDrake's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30260-svartdrake "View SvartDrake's Profile") Topic Author - [ Offline](/forum/user/30260-svartdrake) Less More - Posts: 8 - Thank you received: 0 - - 12 years 10 months ago [\#137868](#137868) by [SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile") Replied by *[SvartDrake](/forum/user/30260-svartdrake "View SvartDrake's Profile")* on topic *[Can't update to v2.2.3](/forum/25-install-update/864383-cant-update-to-v2-2-3#137868 "-- url of the page with the problem -- : www.worldfish.pt -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2 -- PHP version -- : 5.4.22 Hi, I can't update hikashop 2.2.2 to 2.2.3. I downloaded it, and then instaled. It stays about 2 minutes instaling and then goes to the page www.worldfish.pt/administrator/index.php...staller&view=install but all blank. Just white. (the favicon is the same as the front end, not the joomla favicon). I tried from the "Instal from web" and tried from the download. It does allways the same.")* Thank you so much! It worked perfectly! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDM4My1jYW50LXVwZGF0ZS10by12Mi0yLTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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