[Skip to main content](#vessel-content) # Install error ## - **[supermango](/forum/user/30325-supermango "View supermango's Profile")** - [![supermango's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30325-supermango "View supermango's Profile") Topic Author - [ Offline](/forum/user/30325-supermango) Less More - Posts: 2 - Thank you received: 0 - - 12 years 10 months ago - 12 years 10 months ago [\#136968](#136968) by [supermango](/forum/user/30325-supermango "View supermango's Profile") *[Install error](/forum/25-install-update/864418-install-error#136968 "-- url of the page with the problem -- : admin area install -- HikaShop version -- : hikashop_starter_2.2.3_2013-12-17 -- Joomla version -- : 3.2.0 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 m -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined offset: 1 in /home/thehair9/public_html/libraries/cms/installer/helper.php on line 64 I'm trying to install HikaShop. I get a blank screen during the 'Upload Package File' install process. During the 'Install From Directory' install process, i get During the 'Install from URL' process, I get All error reporting in on. My Joomla 3 is a fresh install.")* was created by *[supermango](/forum/user/30325-supermango "View supermango's Profile")* -- url of the page with the problem -- : admin area install -- HikaShop version -- : hikashop_starter_2.2.3_2013-12-17 -- Joomla version -- : 3.2.0 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 m -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined offset: 1 in /home/thehair9/public_html/libraries/cms/installer/helper.php on line 64 I'm trying to install HikaShop. I get a blank screen during the 'Upload Package File' install process. During the 'Install From Directory' install process, i get > Warning > JInstaller: :Install: Cannot find XML setup file > Error > Path does not have a valid package. During the 'Install from URL' process, I get > Notice: Undefined offset: 1 in /home/\*path\*/public\_html/libraries/cms/installer/helper.php on line 64 All error reporting in on. My Joomla 3 is a fresh install. Last edit: 12 years 10 months ago by [supermango](/forum/user/30325-supermango "View supermango's Profile"). Reason: clarity Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDQxOC1pbnN0YWxsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 10 months ago [\#136981](#136981) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Install error](/forum/25-install-update/864418-install-error#136981 "-- url of the page with the problem -- : admin area install -- HikaShop version -- : hikashop_starter_2.2.3_2013-12-17 -- Joomla version -- : 3.2.0 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 m -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined offset: 1 in /home/thehair9/public_html/libraries/cms/installer/helper.php on line 64 I'm trying to install HikaShop. I get a blank screen during the 'Upload Package File' install process. During the 'Install From Directory' install process, i get During the 'Install from URL' process, I get All error reporting in on. My Joomla 3 is a fresh install.")* Hi, You should probably try to [ install it via FTP](http://www.hikashop.com/support/59-hikashop-how-to-install.html#ftp) ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDQxOC1pbnN0YWxsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[erickb](/forum/user/4069-erickb "View erickb's Profile")** - [![erickb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4069-erickb "View erickb's Profile") - [ Offline](/forum/user/4069-erickb) Less More - Posts: 2697 - Thank you received: 74 - - 12 years 10 months ago [\#136995](#136995) by [erickb](/forum/user/4069-erickb "View erickb's Profile") Replied by *[erickb](/forum/user/4069-erickb "View erickb's Profile")* on topic *[Install error](/forum/25-install-update/864418-install-error#136995 "-- url of the page with the problem -- : admin area install -- HikaShop version -- : hikashop_starter_2.2.3_2013-12-17 -- Joomla version -- : 3.2.0 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 m -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined offset: 1 in /home/thehair9/public_html/libraries/cms/installer/helper.php on line 64 I'm trying to install HikaShop. I get a blank screen during the 'Upload Package File' install process. During the 'Install From Directory' install process, i get During the 'Install from URL' process, I get All error reporting in on. My Joomla 3 is a fresh install.")* did you try with the tar.gz package ? if yes try it with the .zip Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDQxOC1pbnN0YWxsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[supermango](/forum/user/30325-supermango "View supermango's Profile")** - [![supermango's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30325-supermango "View supermango's Profile") Topic Author - [ Offline](/forum/user/30325-supermango) Less More - Posts: 2 - Thank you received: 0 - - 12 years 10 months ago [\#137019](#137019) by [supermango](/forum/user/30325-supermango "View supermango's Profile") Replied by *[supermango](/forum/user/30325-supermango "View supermango's Profile")* on topic *[Install error](/forum/25-install-update/864418-install-error#137019 "-- url of the page with the problem -- : admin area install -- HikaShop version -- : hikashop_starter_2.2.3_2013-12-17 -- Joomla version -- : 3.2.0 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 m -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined offset: 1 in /home/thehair9/public_html/libraries/cms/installer/helper.php on line 64 I'm trying to install HikaShop. I get a blank screen during the 'Upload Package File' install process. During the 'Install From Directory' install process, i get During the 'Install from URL' process, I get All error reporting in on. My Joomla 3 is a fresh install.")* Thank you for your suggestion. And where might I find this zip installer? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDQxOC1pbnN0YWxsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 10 months ago [\#137030](#137030) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Install error](/forum/25-install-update/864418-install-error#137030 "-- url of the page with the problem -- : admin area install -- HikaShop version -- : hikashop_starter_2.2.3_2013-12-17 -- Joomla version -- : 3.2.0 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 m -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined offset: 1 in /home/thehair9/public_html/libraries/cms/installer/helper.php on line 64 I'm trying to install HikaShop. I get a blank screen during the 'Upload Package File' install process. During the 'Install From Directory' install process, i get During the 'Install from URL' process, I get All error reporting in on. My Joomla 3 is a fresh install.")* You should do an install via FTP as mohamed explained. This will work. But if you want to try with a zip, that's easy, simply extract the tar.gz on your local computer and recompress it to zip with your favorite uncompress/compress tool like 7-zip. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDQxOC1pbnN0YWxsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[erickb](/forum/user/4069-erickb "View erickb's Profile")** - [![erickb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4069-erickb "View erickb's Profile") - [ Offline](/forum/user/4069-erickb) Less More - Posts: 2697 - Thank you received: 74 - - 12 years 10 months ago [\#137126](#137126) by [erickb](/forum/user/4069-erickb "View erickb's Profile") Replied by *[erickb](/forum/user/4069-erickb "View erickb's Profile")* on topic *[Install error](/forum/25-install-update/864418-install-error#137126 "-- url of the page with the problem -- : admin area install -- HikaShop version -- : hikashop_starter_2.2.3_2013-12-17 -- Joomla version -- : 3.2.0 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Google Chrome 31.0.1650.63 m -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined offset: 1 in /home/thehair9/public_html/libraries/cms/installer/helper.php on line 64 I'm trying to install HikaShop. I get a blank screen during the 'Upload Package File' install process. During the 'Install From Directory' install process, i get During the 'Install from URL' process, I get All error reporting in on. My Joomla 3 is a fresh install.")* I get always an error when trying to install ar tar.gz file , zip files works perfectly for me Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDQxOC1pbnN0YWxsLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.128 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)