[Skip to main content](#vessel-content) # Proceed to Checkout Error ## - **[Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile")** - [![Dempsey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30577-dempsey "View Dempsey's Profile") Topic Author - [ Offline](/forum/user/30577-dempsey) Less More - Posts: 3 - Thank you received: 0 - - 12 years 9 months ago [\#138874](#138874) by [Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile") *[Proceed to Checkout Error](/forum/25-install-update/864824-proceed-to-checkout-error#138874 "I have been playing with the free version of this store all day, I even watched the 1hour video on youtube which I found very helpful. The one problem I have not managed to overcome so far is a "pop...")* was created by *[Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile")* I have been playing with the free version of this store all day, I even watched the 1hour video on youtube which I found very helpful. The one problem I have not managed to overcome so far is a "pop up bug" that appears every time I click "proceed to checkout" My billing address appears but no ship to address. I also get a white pop up box that appear at the top of the screen and when I click on that I can change an address. (not sure if it is the bill to or ship to) What am I doing wrong? - [ ![h0e006be.png](/forum/attachment/14570) ](/forum/attachment/14570 "h0e006be.png") [ ](/forum/attachment/14570?download=1 "h0e006be.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDgyNC1wcm9jZWVkLXRvLWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 9 months ago [\#138883](#138883) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Proceed to Checkout Error](/forum/25-install-update/864824-proceed-to-checkout-error#138883 "I have been playing with the free version of this store all day, I even watched the 1hour video on youtube which I found very helpful. The one problem I have not managed to overcome so far is a "pop...")* Hi, Firstly, can you give us a link to the page where you are having your issue so that we can directly test it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDgyNC1wcm9jZWVkLXRvLWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile")** - [![Dempsey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30577-dempsey "View Dempsey's Profile") Topic Author - [ Offline](/forum/user/30577-dempsey) Less More - Posts: 3 - Thank you received: 0 - - 12 years 9 months ago [\#138957](#138957) by [Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile") Replied by *[Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile")* on topic *[Proceed to Checkout Error](/forum/25-install-update/864824-proceed-to-checkout-error#138957 "I have been playing with the free version of this store all day, I even watched the 1hour video on youtube which I found very helpful. The one problem I have not managed to overcome so far is a "pop...")* Here is a link to a test product, [ www.teeituptour.com/index.php/component/...oduct/1-box-of-stuff](http://www.teeituptour.com/index.php/component/hikashop/product/1-box-of-stuff) Even you register as a new user and proceed to check out the same white box appears. Thanks for the support. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDgyNC1wcm9jZWVkLXRvLWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 9 months ago [\#138958](#138958) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Proceed to Checkout Error](/forum/25-install-update/864824-proceed-to-checkout-error#138958 "I have been playing with the free version of this store all day, I even watched the 1hour video on youtube which I found very helpful. The one problem I have not managed to overcome so far is a "pop...")* That's an issue with the CSS of your template which should use the class div.modal instead of .modal You need to change that in the file [ www.teeituptour.com/templates/yoo\_steam/css/bootstrap.css](http://www.teeituptour.com/templates/yoo_steam/css/bootstrap.css) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDgyNC1wcm9jZWVkLXRvLWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile")** - [![Dempsey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30577-dempsey "View Dempsey's Profile") Topic Author - [ Offline](/forum/user/30577-dempsey) Less More - Posts: 3 - Thank you received: 0 - - 12 years 9 months ago [\#138980](#138980) by [Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile") Replied by *[Dempsey](/forum/user/30577-dempsey "View Dempsey's Profile")* on topic *[Proceed to Checkout Error](/forum/25-install-update/864824-proceed-to-checkout-error#138980 "I have been playing with the free version of this store all day, I even watched the 1hour video on youtube which I found very helpful. The one problem I have not managed to overcome so far is a "pop...")* Thanks for the help, I might need to find someone to help me changing the CSS. I have also noticed that the store pages do not take changes to the joomla template settings, in other words I have the store pages changed to "contentwhite" but they still show up green. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDgyNC1wcm9jZWVkLXRvLWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 9 months ago [\#138984](#138984) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Proceed to Checkout Error](/forum/25-install-update/864824-proceed-to-checkout-error#138984 "I have been playing with the free version of this store all day, I even watched the 1hour video on youtube which I found very helpful. The one problem I have not managed to overcome so far is a "pop...")* You need to see that with your template provider. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NDgyNC1wcm9jZWVkLXRvLWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.144 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)