[Skip to main content](#vessel-content) # Blank screen after install ## - **[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")** - [![Exess1000's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6485-exess1000 "View Exess1000's Profile") Topic Author - [ Offline](/forum/user/6485-exess1000) Less More - Posts: 7 - Thank you received: 0 - - 12 years 9 months ago - 12 years 9 months ago [\#140215](#140215) by [Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile") *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#140215 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* was created by *[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")* -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks Last edit: 12 years 9 months ago by [Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 9 months ago - 12 years 9 months ago [\#140230](#140230) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#140230 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* Hi, Are you trying to upload the "tar.gz" file or the "zip" one ? Some server does not support correctly the "tar.gz" compression so the "zip" file could be better. And because the HikaShop package is not very small, so it is possible that your server uses too much time to extract the files and reach the execution time limit. If you have a complete blank screen it means that you have a PHP error. By activating the debug mode or changing the Joomla configuration "error reporting level" to "maximum" or "development", you should be able to see the error and not just this blank screen. If we can have the error message, it will be easier to know how to resolve the issue. More about the problem : [ www.hikashop.com/support/support/documen...-install.html#errors](http://www.hikashop.com/support/support/documentation/59-hikashop-how-to-install.html#errors) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 12 years 9 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")** - [![Exess1000's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6485-exess1000 "View Exess1000's Profile") Topic Author - [ Offline](/forum/user/6485-exess1000) Less More - Posts: 7 - Thank you received: 0 - - 12 years 8 months ago [\#141510](#141510) by [Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile") Replied by *[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#141510 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* Hi Jerome, Where can I find the zip install file? Hopefully I will work that way. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 12 years 8 months ago [\#141513](#141513) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#141513 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* Here: [ www.hikashop.com/download.html](http://www.hikashop.com/download.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")** - [![Exess1000's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6485-exess1000 "View Exess1000's Profile") Topic Author - [ Offline](/forum/user/6485-exess1000) Less More - Posts: 7 - Thank you received: 0 - - 12 years 8 months ago [\#141520](#141520) by [Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile") Replied by *[Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#141520 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* Thanks for the quick reply. I tried installing it and it's still having a problem. At least i'm NOT getting blank screen this time. The error message is "There was an error uploading this file to the server." I turned on the debug mode but I don't know what i'm looking at or looking for in order to post here. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 8 months ago [\#141546](#141546) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#141546 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* Hi, "There was an error uploading this file to the server." means that the package file is bigger than your upload limitation. Please change your upload limitation in your PHP settings. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Exess1000](/forum/user/6485-exess1000 "View Exess1000's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kjh](/forum/user/31395-kjh "View kjh's Profile")** - [![kjh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31395-kjh "View kjh's Profile") - [ Offline](/forum/user/31395-kjh) Less More - Posts: 2 - Thank you received: 0 - - 12 years 8 months ago [\#146203](#146203) by [kjh](/forum/user/31395-kjh "View kjh's Profile") Replied by *[kjh](/forum/user/31395-kjh "View kjh's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#146203 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* > Jerome wrote: Hi, > > "There was an error uploading this file to the server." means that the package file is bigger than your upload limitation. > Please change your upload limitation in your PHP settings. > > Regards, Solved my problme as well after I changed the upload size to 3M Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")** - [![LemonChip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6683-lemonchip "View LemonChip's Profile") - [ Offline](/forum/user/6683-lemonchip) Less More - Posts: 40 - Thank you received: 0 - - 12 years 4 weeks ago [\#173552](#173552) by [LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile") Replied by *[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#173552 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* Hi I'm having the same problem and hoping this will work for me... How do you change the limitation in the PHP settings? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 weeks ago [\#173566](#173566) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#173566 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* Hi, It's not related to HikaShop, please make a simple search on a web search engine : "php upload limitation". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")** - [![LemonChip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6683-lemonchip "View LemonChip's Profile") - [ Offline](/forum/user/6683-lemonchip) Less More - Posts: 40 - Thank you received: 0 - - 12 years 4 weeks ago [\#173714](#173714) by [LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile") Replied by *[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#173714 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* I understand this isn't to do with hikashop but a lot of people including me rely on this forum to figure out how to solve the problems... Would it not be worth offering an install option so people could use the "install from url" feature in joomla? Wouldn't that easily get around the upload limitation? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 3 weeks ago [\#173752](#173752) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank screen after install](/forum/25-install-update/865105-blank-screen-after-install#173752 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hello all, I am a novice at this and hope someone can help. Every time I hit the upload and install button it is uploading to 100% and then the screen goes blank. I hit "back" and i'm brought to the extension page again with nothing installed. I installed a different extension and worked with no problems. Help. Thanks")* Hi, If only we could ![:)](/media/kunena/emoticons/8.png ":)") I was in a Joomla development group in order to improve the Joomla installer ; unfortunately, some people in the group didn't have the same idea on "how implement the new installer" that the Joomla PLT had. So the group closed. But I still have my code for the improvements of the Joomla install and I hope that it will be integrated one day. HikaShop is not the only component with that limitation problem... Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTEwNS1ibGFuay1zY3JlZW4tYWZ0ZXItaW5zdGFsbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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