[Skip to main content](#vessel-content) # Error 1146 - not able to install ## - **[nettemor](/forum/user/30911-nettemor "View nettemor's Profile")** - [![nettemor's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30911-nettemor "View nettemor's Profile") Topic Author - [ Offline](/forum/user/30911-nettemor) Less More - Posts: 2 - Thank you received: 0 - - 12 years 8 months ago [\#141550](#141550) by [nettemor](/forum/user/30911-nettemor "View nettemor's Profile") *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#141550 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* was created by *[nettemor](/forum/user/30911-nettemor "View nettemor's Profile")* -- url of the page with the problem -- : [ www.bewebbed.biz](http://www.bewebbed.biz) -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 12 years 8 months ago [\#141586](#141586) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#141586 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* hi, That's because Joomla considers HikaShop already installed and didn't install the SQL file with all the tables in it. You need to run these queries again in your database, rename the folders components/com_hikashop and administrator/components/com_hikashop via FTP and do an install via FTP again and it should work. The following user(s) said Thank You: [nettemor](/forum/user/30911-nettemor "View nettemor's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nettemor](/forum/user/30911-nettemor "View nettemor's Profile")** - [![nettemor's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30911-nettemor "View nettemor's Profile") Topic Author - [ Offline](/forum/user/30911-nettemor) Less More - Posts: 2 - Thank you received: 0 - - 12 years 8 months ago [\#141594](#141594) by [nettemor](/forum/user/30911-nettemor "View nettemor's Profile") Replied by *[nettemor](/forum/user/30911-nettemor "View nettemor's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#141594 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* Perfect, that did the trick! Thank you. Looking forward to check it out ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[koke](/forum/user/31122-koke "View koke's Profile")** - [![koke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31122-koke "View koke's Profile") - [ Offline](/forum/user/31122-koke) Less More - Posts: 4 - Thank you received: 0 - - 12 years 8 months ago [\#143465](#143465) by [koke](/forum/user/31122-koke "View koke's Profile") Replied by *[koke](/forum/user/31122-koke "View koke's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#143465 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* Dear all, i have tried to install several times using all possible means. Not possible and get the same error 'mydatabase.v7tf5_hikashop_config' doesn't exist SQL=SELECT * FROM v7tf5_hikashop_config Please be so kind to let me know how i can install it?. Iam quite new in Joomla thanks a lot Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 12 years 8 months ago [\#143480](#143480) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#143480 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* Then, extract the file back/tables.sql from the install package. Then, open it with notepad++ or another text editor and change all the table prefixes #__ with your table prefix ( it's v7tf5_ in your case) and then import the SQL file in your database via your phpmyadmin. Once done, run again the installation and it will work. The following user(s) said Thank You: [koke](/forum/user/31122-koke "View koke's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[koke](/forum/user/31122-koke "View koke's Profile")** - [![koke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31122-koke "View koke's Profile") - [ Offline](/forum/user/31122-koke) Less More - Posts: 4 - Thank you received: 0 - - 12 years 8 months ago [\#143486](#143486) by [koke](/forum/user/31122-koke "View koke's Profile") Replied by *[koke](/forum/user/31122-koke "View koke's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#143486 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* Dear Nicolas..seems there was message before ![;-)](/media/kunena/emoticons/14.png ";-)")...I can read teh second part.....I will do it as you say. I will inform you...thanks a lot Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[koke](/forum/user/31122-koke "View koke's Profile")** - [![koke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31122-koke "View koke's Profile") - [ Offline](/forum/user/31122-koke) Less More - Posts: 4 - Thank you received: 0 - - 12 years 8 months ago [\#143702](#143702) by [koke](/forum/user/31122-koke "View koke's Profile") Replied by *[koke](/forum/user/31122-koke "View koke's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#143702 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* Dear Nicolas..ia hve done all again...and i still getting th same message. I checked the tables and prefixes were added....I am blind now.....can you pease give me advices what to do?. saludos Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 12 years 8 months ago [\#143758](#143758) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#143758 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* It's not possible that you get the same message if you imported the tables with the correct prefix in the database. Either the tables were not imported in the correct database, or not with the correct prefix. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[koke](/forum/user/31122-koke "View koke's Profile")** - [![koke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31122-koke "View koke's Profile") - [ Offline](/forum/user/31122-koke) Less More - Posts: 4 - Thank you received: 0 - - 12 years 8 months ago [\#143833](#143833) by [koke](/forum/user/31122-koke "View koke's Profile") Replied by *[koke](/forum/user/31122-koke "View koke's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#143833 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* Thank you Nicolas. The problem is that SQL comes with 2 "__" so it was only necessary to add the prefix without "_". Now it is installed. Thanks for your support. cheers, koke Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 8 months ago [\#143861](#143861) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error 1146 - not able to install](/forum/25-install-update/865395-error-1146-not-able-to-install#143861 "-- url of the page with the problem -- : www.bewebbed.biz -- HikaShop version -- : x.x.x -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.3. -- Browser(s) name and version -- : FF 26.0 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, i have tried to install Hikashop many times now, but unfortunately without any luck. First i installed the .gz file from local pc, and it just tryed to install for a long time before it timed out. Then i tried to install using ftp, unpacking and uploading the files in the .zip to a dir on the server. Same happened then, it timed out. I noticed the site was very slow so i talked to my host and they say that the server has been very slow today cause of changing customers to another server and therefore the workload has been hard on the server. Now they have moved my site to the new server and i immediately notice that everything works much faster. So what i did before trying to install was: DELETE FROM `jos_menu` WHERE link LIKE '%com_hikashop%'; DELETE FROM jos_extensions WHERE element = 'com_hikashop'; DELETE FROM jos_assets WHERE name='com_hikashop'; Then i tried to install from the ftp. It went much faster this time but returned the following message: Error 1146: xxxx.ys9u3_hikashop_config' doesn't exist SQL=SELECT * FROM ys9u3_hikashop_config I dont now what to do next, any advise please ?")* Thanks for your feedback ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTM5NS1lcnJvci0xMTQ2LW5vdC1hYmxlLXRvLWluc3RhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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