[Skip to main content](#vessel-content) # Page blank caused by SSL certificate ## - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 12 years 8 months ago - 12 years 8 months ago [\#142573](#142573) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") *[Page blank caused by SSL certificate](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142573 "-- url of the page with the problem -- : notascratch.com -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I have been having issues with either the SSL certificate feature or the terms and conditions fix for 'articles' showing. My host informs me that: notascratch.com/ doesn't display any images despite all the HTML being there, and the images being loaded. As you can see, the images do load over SSL, e.g. notascratch.com/images/4or5_images/4or5_02.png It looks like something in the CSS is changing depending on SSL / non-SSL. The main part of the page is in a div with the ID "rt-transition". Over non-SSL, this gets the class "rt-visible". Over SSL, for some reason it has the class "rt-hidden", which has the attribute "opacity: 0". Looks like the page has some sort of "fade in" code that doesn't work properly on the SSL version of the site Essentially what is going wrong is that a customer enters the checkout process and gets a blank screen. It is blank because it is being made hidden. Please note I had changed the 'terms' file to include the menu ID fix yesterday, before I implemented SSL last night for the first time, and experienced the same problem when entering checkout. This might be a coincidence. My site is now unable to accept orders so I would appreciate some quick help. I am happy to provide login details to admin. Can you please advise? Thanks, Luke")* was created by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* -- url of the page with the problem -- : [ notascratch.com](http://notascratch.com) -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I have been having issues with either the SSL certificate feature or the terms and conditions fix for 'articles' showing. My host informs me that: *[ notascratch.com/](https://notascratch.com/) doesn't display any images despite all the HTML being there, and the images being loaded. As you can see, the images do load over SSL, e.g. [ notascratch.com/images/4or5\_images/4or5\_02.png](https://notascratch.com/images/4or5_images/4or5_02.png) It looks like something in the CSS is changing depending on SSL / non-SSL. The main part of the page is in a div with the ID "rt-transition". Over non-SSL, this gets the class "rt-visible". Over SSL, for some reason it has the class "rt-hidden", which has the attribute "opacity: 0". Looks like the page has some sort of "fade in" code that doesn't work properly on the SSL version of the site* Essentially what is going wrong is that a customer enters the checkout process and gets a blank screen. It is blank because it is being made hidden. Please note I had changed the 'terms' file to include the menu ID fix yesterday, before I implemented SSL last night for the first time, and experienced the same problem when entering checkout. This might be a coincidence. My site is now unable to accept orders so I would appreciate some quick help. I am happy to provide login details to admin. Can you please advise? Thanks, Luke Last edit: 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile"). Reason: I tried to move this to another category but there isn't one for issues like this. I will leave it here. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTYwOC1wYWdlLWJsYW5rLWNhdXNlZC1ieS1zc2wtY2VydGlmaWNhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 12 years 8 months ago [\#142593](#142593) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Page blank caused by SSL certificate](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142593 "-- url of the page with the problem -- : notascratch.com -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I have been having issues with either the SSL certificate feature or the terms and conditions fix for 'articles' showing. My host informs me that: notascratch.com/ doesn't display any images despite all the HTML being there, and the images being loaded. As you can see, the images do load over SSL, e.g. notascratch.com/images/4or5_images/4or5_02.png It looks like something in the CSS is changing depending on SSL / non-SSL. The main part of the page is in a div with the ID "rt-transition". Over non-SSL, this gets the class "rt-visible". Over SSL, for some reason it has the class "rt-hidden", which has the attribute "opacity: 0". Looks like the page has some sort of "fade in" code that doesn't work properly on the SSL version of the site Essentially what is going wrong is that a customer enters the checkout process and gets a blank screen. It is blank because it is being made hidden. Please note I had changed the 'terms' file to include the menu ID fix yesterday, before I implemented SSL last night for the first time, and experienced the same problem when entering checkout. This might be a coincidence. My site is now unable to accept orders so I would appreciate some quick help. I am happy to provide login details to admin. Can you please advise? Thanks, Luke")* Hi, These rt- classes come from your template (RocketTheme): [ www.rockettheme.com/forum/index.php?f=15...81791&rb\_v=viewtopic](http://www.rockettheme.com/forum/index.php?f=15&t=158649&p=781791&rb_v=viewtopic) I guess that you'll probably find your solution in the settings of your template or by changing the CSS of your template. The following user(s) said Thank You: [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTYwOC1wYWdlLWJsYW5rLWNhdXNlZC1ieS1zc2wtY2VydGlmaWNhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 12 years 8 months ago [\#142613](#142613) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Page blank caused by SSL certificate](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142613 "-- url of the page with the problem -- : notascratch.com -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I have been having issues with either the SSL certificate feature or the terms and conditions fix for 'articles' showing. My host informs me that: notascratch.com/ doesn't display any images despite all the HTML being there, and the images being loaded. As you can see, the images do load over SSL, e.g. notascratch.com/images/4or5_images/4or5_02.png It looks like something in the CSS is changing depending on SSL / non-SSL. The main part of the page is in a div with the ID "rt-transition". Over non-SSL, this gets the class "rt-visible". Over SSL, for some reason it has the class "rt-hidden", which has the attribute "opacity: 0". Looks like the page has some sort of "fade in" code that doesn't work properly on the SSL version of the site Essentially what is going wrong is that a customer enters the checkout process and gets a blank screen. It is blank because it is being made hidden. Please note I had changed the 'terms' file to include the menu ID fix yesterday, before I implemented SSL last night for the first time, and experienced the same problem when entering checkout. This might be a coincidence. My site is now unable to accept orders so I would appreciate some quick help. I am happy to provide login details to admin. Can you please advise? Thanks, Luke")* Thanks Nicolas, that was exactly the problem. Nifty little rocket theme function called 'transition', that also makes secure sites invisible :-o Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTYwOC1wYWdlLWJsYW5rLWNhdXNlZC1ieS1zc2wtY2VydGlmaWNhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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