[Skip to main content](#vessel-content) # customer email ## - **[photofixations](/forum/user/9108-photofixations "View photofixations's Profile")** - [![photofixations's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9108-photofixations "View photofixations's Profile") Topic Author - [ Offline](/forum/user/9108-photofixations) Less More - Posts: 36 - Thank you received: 0 - - 12 years 8 months ago [\#143963](#143963) by [photofixations](/forum/user/9108-photofixations "View photofixations's Profile") *[customer email](/forum/25-install-update/865849-customer-email#143963 "abeautifulsuccess.com HikaShop Essential: 2.2.3 -- Joomla version -- : 2.5.17. -- PHP version -- : 5.3.28 -- Browser(s) name and version -- google, firefox--latest versions Hi, I have 2 questions. How can I activate the email (see attachment) to automatically be sent? And is there a way to send either this email or an email that has the order on it to the person that is going to be shipping it?")* was created by *[photofixations](/forum/user/9108-photofixations "View photofixations's Profile")* abeautifulsuccess.com HikaShop Essential: 2.2.3 -- Joomla version -- : 2.5.17. -- PHP version -- : 5.3.28 -- Browser(s) name and version -- google, firefox--latest versions Hi, I have 2 questions. How can I activate the email (see attachment) to automatically be sent? And is there a way to send either this email or an email that has the order on it to the person that is going to be shipping it? - [ ![h32c944f.PNG](/forum/attachment/15314) ](/forum/attachment/15314 "h32c944f.PNG") [ ](/forum/attachment/15314?download=1 "h32c944f.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTg0OS1jdXN0b21lci1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14269 - - 12 years 8 months ago [\#143979](#143979) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[customer email](/forum/25-install-update/865849-customer-email#143979 "abeautifulsuccess.com HikaShop Essential: 2.2.3 -- Joomla version -- : 2.5.17. -- PHP version -- : 5.3.28 -- Browser(s) name and version -- google, firefox--latest versions Hi, I have 2 questions. How can I activate the email (see attachment) to automatically be sent? And is there a way to send either this email or an email that has the order on it to the person that is going to be shipping it?")* Hi, 1. There is already such notification email which is sent when the order is created/confirmed. There is nothing to activate for that. If you don't receive these emails, it means that either your joomla configuration email settings are not correct or that the hikashop configuration email settings are not correct. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTg0OS1jdXN0b21lci1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[photofixations](/forum/user/9108-photofixations "View photofixations's Profile")** - [![photofixations's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9108-photofixations "View photofixations's Profile") Topic Author - [ Offline](/forum/user/9108-photofixations) Less More - Posts: 36 - Thank you received: 0 - - 12 years 8 months ago [\#143983](#143983) by [photofixations](/forum/user/9108-photofixations "View photofixations's Profile") Replied by *[photofixations](/forum/user/9108-photofixations "View photofixations's Profile")* on topic *[customer email](/forum/25-install-update/865849-customer-email#143983 "abeautifulsuccess.com HikaShop Essential: 2.2.3 -- Joomla version -- : 2.5.17. -- PHP version -- : 5.3.28 -- Browser(s) name and version -- google, firefox--latest versions Hi, I have 2 questions. How can I activate the email (see attachment) to automatically be sent? And is there a way to send either this email or an email that has the order on it to the person that is going to be shipping it?")* Hi Nicholas, Thanks for the quick reply. Where should I look for the settings you mentioned. Currently the email is not being sent. Thank you Bob Hatch Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTg0OS1jdXN0b21lci1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 12 years 8 months ago [\#144010](#144010) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[customer email](/forum/25-install-update/865849-customer-email#144010 "abeautifulsuccess.com HikaShop Essential: 2.2.3 -- Joomla version -- : 2.5.17. -- PHP version -- : 5.3.28 -- Browser(s) name and version -- google, firefox--latest versions Hi, I have 2 questions. How can I activate the email (see attachment) to automatically be sent? And is there a way to send either this email or an email that has the order on it to the person that is going to be shipping it?")* Hi Bob, It's related to Joomla so check the main configuration (System>Global Configuration>Server). The issue might come from your server. The following user(s) said Thank You: [photofixations](/forum/user/9108-photofixations "View photofixations's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NTg0OS1jdXN0b21lci1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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