[Skip to main content](#vessel-content) # can't install hikashop ## - **[lear](/forum/user/31325-lear "View lear's Profile")** - [![lear's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31325-lear "View lear's Profile") Topic Author - [ Offline](/forum/user/31325-lear) Less More - Posts: 4 - Thank you received: 0 - - 12 years 8 months ago - 12 years 7 months ago [\#145428](#145428) by [lear](/forum/user/31325-lear "View lear's Profile") *[can't install hikashop](/forum/25-install-update/866128-cant-install-hikashop#145428 "tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs....")* was created by *[lear](/forum/user/31325-lear "View lear's Profile")* tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs. doesn't work either way. right now i'm on the quickstart for this: [ ordasoft.com/ordasoft-joomla-blank-template.html](http://ordasoft.com/ordasoft-joomla-blank-template.html). can't find this issue/problem in docs or faq or forum so i'm creating my own thread. -- url of the page with the problem -- : *snipped* -- HikaShop version -- : com_hikashop_starter_2.3.0_2014-02-23 -- Joomla version -- : doesn't work in 3.2.1 or 3.2.2 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome 33.0.1750.117 m -- Error-message(debug-mod must be tuned on) -- : [an error occurred while processing this directive] Last edit: 12 years 7 months ago by [lear](/forum/user/31325-lear "View lear's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjEyOC1jYW50LWluc3RhbGwtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lear](/forum/user/31325-lear "View lear's Profile")** - [![lear's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31325-lear "View lear's Profile") Topic Author - [ Offline](/forum/user/31325-lear) Less More - Posts: 4 - Thank you received: 0 - - 12 years 8 months ago [\#145432](#145432) by [lear](/forum/user/31325-lear "View lear's Profile") Replied by *[lear](/forum/user/31325-lear "View lear's Profile")* on topic *[can't install hikashop](/forum/25-install-update/866128-cant-install-hikashop#145432 "tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs....")* site and/or server seems to be slow. i contact my host and they fix server issue and everything speeds up. i try hikashop install again. immediately site and whole server is slow again. coincidence? don't know. i wonder if the install file of hikashop is causing problems in the server i'm hosted on. my host says it's ddos attack. seems to be coincidence that ddos attack happens at same time i try to install hikashop. maybe the code is not optimized and it just does queries forever even after install fails. i'm just guessing, but it's a good a guess as any. in any event, if i can't get this cart system installed shortly, i'm going to have to go with a different cart system. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjEyOC1jYW50LWluc3RhbGwtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lear](/forum/user/31325-lear "View lear's Profile")** - [![lear's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31325-lear "View lear's Profile") Topic Author - [ Offline](/forum/user/31325-lear) Less More - Posts: 4 - Thank you received: 0 - - 12 years 8 months ago [\#145440](#145440) by [lear](/forum/user/31325-lear "View lear's Profile") Replied by *[lear](/forum/user/31325-lear "View lear's Profile")* on topic *[can't install hikashop](/forum/25-install-update/866128-cant-install-hikashop#145440 "tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs....")* i'm continuously wiping out the files and database starting over in case you go there and don't see a functioning joomla site at all. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjEyOC1jYW50LWluc3RhbGwtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 12 years 8 months ago [\#145441](#145441) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[can't install hikashop](/forum/25-install-update/866128-cant-install-hikashop#145441 "tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs....")* Hi, If you get an error during the install after it processed for a while, it means that the joomla installer doesn't have enough time to extract the install package until hitting the "max_execution_time" limit parameter of your server. So trying different joomla versions or quickstart won't change anything to that. You either need to ask your hosting company to increase that parameter value as it is too low (our install package is a big package with lots of files in it so it takes time to extract), or you use the install via FTP procedure explained on our documentation ( [ www.hikashop.com/support/support/documen...-install.html#errors](http://www.hikashop.com/support/support/documentation/59-hikashop-how-to-install.html#errors) ) and that way your circumvent the limitation of your hosting as the files are already extracted and joomla can directly proceed to the installation of the files. And no HikaShop doesn't run any queries which are not optimized after its install fails sine in order to do that it would first have to be installed. Right now, the files of the package are not even all extracted on your website so it's not possible for HikaShop to do anything on your website as the files are not even in the correct place. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjEyOC1jYW50LWluc3RhbGwtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lear](/forum/user/31325-lear "View lear's Profile")** - [![lear's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31325-lear "View lear's Profile") Topic Author - [ Offline](/forum/user/31325-lear) Less More - Posts: 4 - Thank you received: 0 - - 12 years 8 months ago [\#145445](#145445) by [lear](/forum/user/31325-lear "View lear's Profile") Replied by *[lear](/forum/user/31325-lear "View lear's Profile")* on topic *[can't install hikashop](/forum/25-install-update/866128-cant-install-hikashop#145445 "tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs....")* thanks for tip. it worked. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjEyOC1jYW50LWluc3RhbGwtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Wawa D](/forum/user/31500-wawa-d "View Wawa D's Profile")** - [![Wawa D's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31500-wawa-d "View Wawa D's Profile") - [ Offline](/forum/user/31500-wawa-d) Less More - Posts: 2 - Thank you received: 0 - - 12 years 7 months ago [\#146873](#146873) by [Wawa D](/forum/user/31500-wawa-d "View Wawa D's Profile") Replied by *[Wawa D](/forum/user/31500-wawa-d "View Wawa D's Profile")* on topic *[can't install hikashop](/forum/25-install-update/866128-cant-install-hikashop#146873 "tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs....")* Hi Support, Having the same problem......Im working on Joomla 3 on local host. After upload & install the screen just display that circular animation forever....see attached. Please help.... ![:(](/media/kunena/emoticons/5.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjEyOC1jYW50LWluc3RhbGwtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 12 years 7 months ago [\#146982](#146982) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[can't install hikashop](/forum/25-install-update/866128-cant-install-hikashop#146982 "tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs....")* Hi, So, did you try to extract the files in your website tmp folder and do the "install from folder" instead of the "upload & install" as I explained in my previous message ? That should circumvent the problem, as it did for lear. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjEyOC1jYW50LWluc3RhbGwtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Wawa D](/forum/user/31500-wawa-d "View Wawa D's Profile")** - [![Wawa D's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31500-wawa-d "View Wawa D's Profile") - [ Offline](/forum/user/31500-wawa-d) Less More - Posts: 2 - Thank you received: 0 - - 12 years 7 months ago [\#146992](#146992) by [Wawa D](/forum/user/31500-wawa-d "View Wawa D's Profile") Replied by *[Wawa D](/forum/user/31500-wawa-d "View Wawa D's Profile")* on topic *[can't install hikashop](/forum/25-install-update/866128-cant-install-hikashop#146992 "tried many times. it just does the circular working/busy animation forever, then it errors out. i tried on a few different joomla quickstarts, and i also tried on joomla standalone/clean installs....")* It worked ! ![:)](/media/kunena/emoticons/8.png ":)") Thank you Nicolas! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjEyOC1jYW50LWluc3RhbGwtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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