[Skip to main content](#vessel-content) # Cannot install Hikashop Starter 2.3.0 ## - **[Wuegi](/forum/user/31544-wuegi "View Wuegi's Profile")** - [![Wuegi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31544-wuegi "View Wuegi's Profile") Topic Author - [ Offline](/forum/user/31544-wuegi) Less More - Posts: 1 - Thank you received: 0 - - 12 years 7 months ago [\#147341](#147341) by [Wuegi](/forum/user/31544-wuegi "View Wuegi's Profile") *[Cannot install Hikashop Starter 2.3.0](/forum/25-install-update/866458-cannot-install-hikashop-starter-2-3-0#147341 "-- url of the page with the problem -- : www.bubblemaker.ch -- HikaShop version -- : 2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.23 -- Browser(s) name and version -- : IE11, FF, Chrome -- Error-message(debug-mod must be tuned on) -- : Table 'xxx.xxx_hikashop_config' doesn't exist SQL=SELECT * FROM xxx_hikashop_config I tried to install directly with ZIP-Package and also uploded extracted ZIP to temp folder and install from that location. ALways the same issue... any idea?? kindest regards Wuegi")* was created by *[Wuegi](/forum/user/31544-wuegi "View Wuegi's Profile")* -- url of the page with the problem -- : [ www.bubblemaker.ch](http://www.bubblemaker.ch) -- HikaShop version -- : 2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.23 -- Browser(s) name and version -- : IE11, FF, Chrome -- Error-message(debug-mod must be tuned on) -- : Table 'xxx.xxx_hikashop_config' doesn't exist SQL=SELECT * FROM xxx_hikashop_config I tried to install directly with ZIP-Package and also uploded extracted ZIP to temp folder and install from that location. ALways the same issue... any idea?? kindest regards Wuegi Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjQ1OC1jYW5ub3QtaW5zdGFsbC1oaWthc2hvcC1zdGFydGVyLTItMy0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 7 months ago [\#147342](#147342) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cannot install Hikashop Starter 2.3.0](/forum/25-install-update/866458-cannot-install-hikashop-starter-2-3-0#147342 "-- url of the page with the problem -- : www.bubblemaker.ch -- HikaShop version -- : 2.3.0 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.3.23 -- Browser(s) name and version -- : IE11, FF, Chrome -- Error-message(debug-mod must be tuned on) -- : Table 'xxx.xxx_hikashop_config' doesn't exist SQL=SELECT * FROM xxx_hikashop_config I tried to install directly with ZIP-Package and also uploded extracted ZIP to temp folder and install from that location. ALways the same issue... any idea?? kindest regards Wuegi")* Hi, When you install a component in Joomla, it creates the tables in your database using the installation SQL file. In HikaShop it is into the "back/tables.sql" file of the zip package. If Joomla don't have the right to create the tables in your database, you will have such error. When you re-install HikaShop, Joomla does not re-install the tables, it considers that you "update" the component so that the tables are already there. So you have to uninstall the component and re-start the installation (to be sure that Joomla will make an "install" and not an "update"). So can also create yourself the missing tables using the "back/tables.sql" file and replacing the "#_" by your joomla database prefix. If you do the first solution, please be sure that Joomla have the right to create new tables in your database, otherwise the problem will persists. You will find other information about troubleshooting in install here : [ www.hikashop.com/support/support/documen...-how-to-install.html](http://www.hikashop.com/support/support/documentation/59-hikashop-how-to-install.html) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NjQ1OC1jYW5ub3QtaW5zdGFsbC1oaWthc2hvcC1zdGFydGVyLTItMy0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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