[Skip to main content](#vessel-content) # Administration backend disappeared ## - **[randlieb](/forum/user/32180-randlieb "View randlieb's Profile")** - [![randlieb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32180-randlieb "View randlieb's Profile") Topic Author - [ Offline](/forum/user/32180-randlieb) Less More - Posts: 3 - Thank you received: 0 - - 12 years 6 months ago [\#151965](#151965) by [randlieb](/forum/user/32180-randlieb "View randlieb's Profile") *[Administration backend disappeared](/forum/25-install-update/867395-administration-backend-disappeared#151965 "-- HikaShop version -- latest -- Joomla version -- latest -- PHP version -- ? -- Browser(s) name and version -- Firefox 28 -- Template -- JSN pro air After installing Hikashop and doing some minimal configuration and adding a few products I logged out. Upon logging back in all I see is the top bar with the logout menu and the view site link at the top right of the bar. NOTHING ELSE, just a blank page! Is this something anyone has seen before? Did I need to configure a plugin or something else to keep this from happening? It's not a live site yet so no big deal, but I would like to use Hikashop unless this is a problem that can't be fixed. The frontend to the site is fine and everything works, I simply cannot access ANYTHING in the backend. Everything installed ok with no errors popping up, both Joomla and then Hikashop. HELP!!")* was created by *[randlieb](/forum/user/32180-randlieb "View randlieb's Profile")* -- HikaShop version -- latest -- Joomla version -- latest -- PHP version -- ? -- Browser(s) name and version -- Firefox 28 -- Template -- JSN pro air After installing Hikashop and doing some minimal configuration and adding a few products I logged out. Upon logging back in all I see is the top bar with the logout menu and the view site link at the top right of the bar. NOTHING ELSE, just a blank page! Is this something anyone has seen before? Did I need to configure a plugin or something else to keep this from happening? It's not a live site yet so no big deal, but I would like to use Hikashop unless this is a problem that can't be fixed. The frontend to the site is fine and everything works, I simply cannot access ANYTHING in the backend. Everything installed ok with no errors popping up, both Joomla and then Hikashop. HELP!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NzM5NS1hZG1pbmlzdHJhdGlvbi1iYWNrZW5kLWRpc2FwcGVhcmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lionel75](/forum/user/11856-lionel75 "View lionel75's Profile")** - [![lionel75's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11856-lionel75 "View lionel75's Profile") - [ Offline](/forum/user/11856-lionel75) Less More - Posts: 846 - Thank you received: 92 - - 12 years 6 months ago - 12 years 6 months ago [\#151966](#151966) by [lionel75](/forum/user/11856-lionel75 "View lionel75's Profile") Replied by *[lionel75](/forum/user/11856-lionel75 "View lionel75's Profile")* on topic *[Administration backend disappeared](/forum/25-install-update/867395-administration-backend-disappeared#151966 "-- HikaShop version -- latest -- Joomla version -- latest -- PHP version -- ? -- Browser(s) name and version -- Firefox 28 -- Template -- JSN pro air After installing Hikashop and doing some minimal configuration and adding a few products I logged out. Upon logging back in all I see is the top bar with the logout menu and the view site link at the top right of the bar. NOTHING ELSE, just a blank page! Is this something anyone has seen before? Did I need to configure a plugin or something else to keep this from happening? It's not a live site yet so no big deal, but I would like to use Hikashop unless this is a problem that can't be fixed. The frontend to the site is fine and everything works, I simply cannot access ANYTHING in the backend. Everything installed ok with no errors popping up, both Joomla and then Hikashop. HELP!!")* Hi [ jsn\_air pro](http://demo.joomlashine.com/joomla-templates/jsn_air/pro/) what is the url to the administration backend /frontEnd ( protocol http https , port 80 8080 not visible , ip localhost 127.0.0.1 ? ) ? if local you can use CLI ( command line interface see the capture screen ) what is the content of the blank html page ? Do you have acces to phpmyadmin or everything disseppear ? you should know all the version number of the tool you use ( desktop and server ) and do a back up ( akeeba ) for php version if pph is set using the global OS environnement variable then in command.exe CLI do a " php -v" regard's Last edit: 12 years 6 months ago by [lionel75](/forum/user/11856-lionel75 "View lionel75's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NzM5NS1hZG1pbmlzdHJhdGlvbi1iYWNrZW5kLWRpc2FwcGVhcmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[randlieb](/forum/user/32180-randlieb "View randlieb's Profile")** - [![randlieb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32180-randlieb "View randlieb's Profile") Topic Author - [ Offline](/forum/user/32180-randlieb) Less More - Posts: 3 - Thank you received: 0 - - 12 years 6 months ago [\#151968](#151968) by [randlieb](/forum/user/32180-randlieb "View randlieb's Profile") Replied by *[randlieb](/forum/user/32180-randlieb "View randlieb's Profile")* on topic *[Administration backend disappeared](/forum/25-install-update/867395-administration-backend-disappeared#151968 "-- HikaShop version -- latest -- Joomla version -- latest -- PHP version -- ? -- Browser(s) name and version -- Firefox 28 -- Template -- JSN pro air After installing Hikashop and doing some minimal configuration and adding a few products I logged out. Upon logging back in all I see is the top bar with the logout menu and the view site link at the top right of the bar. NOTHING ELSE, just a blank page! Is this something anyone has seen before? Did I need to configure a plugin or something else to keep this from happening? It's not a live site yet so no big deal, but I would like to use Hikashop unless this is a problem that can't be fixed. The frontend to the site is fine and everything works, I simply cannot access ANYTHING in the backend. Everything installed ok with no errors popping up, both Joomla and then Hikashop. HELP!!")* the url is [ craftingtheweb.net/websites/visualrhythms](http://craftingtheweb.net/websites/visualrhythms) I am hosting on Dreamhost and their php version is 5.3.13 Attached is a screenshot of the admin page when I log in I can get to phpmyadmin via Dreamhost control panel [ ![h1605453.png](/forum/attachment/16666) ](/forum/attachment/16666 "h1605453.png") - [ ![h1605453.png](/forum/attachment/16666) ](/forum/attachment/16666 "h1605453.png") [ ](/forum/attachment/16666?download=1 "h1605453.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NzM5NS1hZG1pbmlzdHJhdGlvbi1iYWNrZW5kLWRpc2FwcGVhcmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 6 months ago [\#152072](#152072) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Administration backend disappeared](/forum/25-install-update/867395-administration-backend-disappeared#152072 "-- HikaShop version -- latest -- Joomla version -- latest -- PHP version -- ? -- Browser(s) name and version -- Firefox 28 -- Template -- JSN pro air After installing Hikashop and doing some minimal configuration and adding a few products I logged out. Upon logging back in all I see is the top bar with the logout menu and the view site link at the top right of the bar. NOTHING ELSE, just a blank page! Is this something anyone has seen before? Did I need to configure a plugin or something else to keep this from happening? It's not a live site yet so no big deal, but I would like to use Hikashop unless this is a problem that can't be fixed. The frontend to the site is fine and everything works, I simply cannot access ANYTHING in the backend. Everything installed ok with no errors popping up, both Joomla and then Hikashop. HELP!!")* Hi, Can you try to do another install ? Then you can import your database content on the new site. If the problem happen again, so it's maybe due to your php version. In the configuration file, thanks to enable the debug mode to see if any errors are returned. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NzM5NS1hZG1pbmlzdHJhdGlvbi1iYWNrZW5kLWRpc2FwcGVhcmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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