[Skip to main content](#vessel-content) # PayPal - Cancel or Return to shop ## - **[kmedri](/forum/user/6777-kmedri "View kmedri's Profile")** - [![kmedri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6777-kmedri "View kmedri's Profile") Topic Author - [ Offline](/forum/user/6777-kmedri) Less More - Posts: 26 - Thank you received: 0 - - 12 years 6 months ago - 12 years 6 months ago [\#152031](#152031) by [kmedri](/forum/user/6777-kmedri "View kmedri's Profile") *[PayPal - Cancel or Return to shop](/forum/25-install-update/867413-paypal-cancel-or-return-to-shop#152031 "Hi. (Could you please move to the right Category Checkout - Many Thanks) I may be missing something here, if some one places an order, and pays with paypal and they either cancel or returns to the website without paying the order is created, the cart is emptied and they are sent back to the home page (my default empty cart redirect) So how does a customer pay now? I cannot see anywhere to pull the products back into a cart to check out? If I log in as the customer I see my order status is cancelled, so now if I want to pay for the goods via a different method or with PayPal how can I do it? Many Thanks")* was created by *[kmedri](/forum/user/6777-kmedri "View kmedri's Profile")* Hi. (Could you please move to the right Category Checkout - Many Thanks) I may be missing something here, if some one places an order, and pays with paypal and they either cancel or returns to the website without paying the order is created, the cart is emptied and they are sent back to the home page (my default empty cart redirect) So how does a customer pay now? I cannot see anywhere to pull the products back into a cart to check out? If I log in as the customer I see my order status is cancelled, so now if I want to pay for the goods via a different method or with PayPal how can I do it? Many Thanks Last edit: 12 years 6 months ago by [kmedri](/forum/user/6777-kmedri "View kmedri's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NzQxMy1wYXlwYWwtY2FuY2VsLW9yLXJldHVybi10by1zaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[kmedri](/forum/user/6777-kmedri "View kmedri's Profile")** - [![kmedri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6777-kmedri "View kmedri's Profile") Topic Author - [ Offline](/forum/user/6777-kmedri) Less More - Posts: 26 - Thank you received: 0 - - 12 years 6 months ago [\#152095](#152095) by [kmedri](/forum/user/6777-kmedri "View kmedri's Profile") Replied by *[kmedri](/forum/user/6777-kmedri "View kmedri's Profile")* on topic *[PayPal - Cancel or Return to shop](/forum/25-install-update/867413-paypal-cancel-or-return-to-shop#152095 "Hi. (Could you please move to the right Category Checkout - Many Thanks) I may be missing something here, if some one places an order, and pays with paypal and they either cancel or returns to the website without paying the order is created, the cart is emptied and they are sent back to the home page (my default empty cart redirect) So how does a customer pay now? I cannot see anywhere to pull the products back into a cart to check out? If I log in as the customer I see my order status is cancelled, so now if I want to pay for the goods via a different method or with PayPal how can I do it? Many Thanks")* I just went through the process on your website and cancelled at PayPal screen, I see an order was generated and I was sent back to my cart with the goods still in there allowing me to try again if I wanted Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NzQxMy1wYXlwYWwtY2FuY2VsLW9yLXJldHVybi10by1zaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#152051](#152051) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[PayPal - Cancel or Return to shop](/forum/25-install-update/867413-paypal-cancel-or-return-to-shop#152051 "Hi. (Could you please move to the right Category Checkout - Many Thanks) I may be missing something here, if some one places an order, and pays with paypal and they either cancel or returns to the website without paying the order is created, the cart is emptied and they are sent back to the home page (my default empty cart redirect) So how does a customer pay now? I cannot see anywhere to pull the products back into a cart to check out? If I log in as the customer I see my order status is cancelled, so now if I want to pay for the goods via a different method or with PayPal how can I do it? Many Thanks")* Hello, You'll probably find your solution through that thread : [ www.hikashop.com/forum/orders-management...me-order.html#132887](http://www.hikashop.com/forum/orders-management/863688-if-paiement-fail-client-can-t-repay-the-same-order.html#132887) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2NzQxMy1wYXlwYWwtY2FuY2VsLW9yLXJldHVybi10by1zaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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