[Skip to main content](#vessel-content) # Why I can not get my Hika shop Bussiness? ## - **[marketc15](/forum/user/30246-marketc15 "View marketc15's Profile")** - [![marketc15's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30246-marketc15 "View marketc15's Profile") Topic Author - [ Offline](/forum/user/30246-marketc15) Less More - Posts: 2 - Thank you received: 0 - - 12 years 5 months ago [\#155546](#155546) by [marketc15](/forum/user/30246-marketc15 "View marketc15's Profile") *[Why I can not get my Hika shop Bussiness?](/forum/25-install-update/868102-why-i-can-not-get-my-hika-shop-bussiness#155546 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I brought the hikashop business but in my subscription do not have this icon to download ,it has only the Hikashop starter . How can I get it and install ? Thank you,")* was created by *[marketc15](/forum/user/30246-marketc15 "View marketc15's Profile")* -- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage) -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I brought the hikashop business but in my subscription do not have this icon to download ,it has only the Hikashop starter . How can I get it and install ? [ ![h99bf366.jpg](/forum/attachment/17186) ](/forum/attachment/17186 "h99bf366.jpg") Thank you, - [ ![h99bf366.jpg](/forum/attachment/17186) ](/forum/attachment/17186 "h99bf366.jpg") [ ](/forum/attachment/17186?download=1 "h99bf366.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODEwMi13aHktaS1jYW4tbm90LWdldC1teS1oaWthLXNob3AtYnVzc2luZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 5 months ago [\#155557](#155557) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Why I can not get my Hika shop Bussiness?](/forum/25-install-update/868102-why-i-can-not-get-my-hika-shop-bussiness#155557 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I brought the hikashop business but in my subscription do not have this icon to download ,it has only the Hikashop starter . How can I get it and install ? Thank you,")* Hi, You didn't purchase HikaShop Business but the upgrade between the Essential and the Business edition. But since you didn't had purchase the Essential edition yet, the system doesn't let you access the Business edition. Please either purchase the Essential edition and then send us a contact request with your order numbers so that we can fix manually the subscription, or ask for a refund of that order from our contact form and purchase a full Business edition here: [ www.hikashop.com/extensions/hika-business.html](http://www.hikashop.com/extensions/hika-business.html) You can find our contact form here: [ www.hikashop.com/contact-us.html](http://www.hikashop.com/contact-us.html) The following user(s) said Thank You: [marketc15](/forum/user/30246-marketc15 "View marketc15's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODEwMi13aHktaS1jYW4tbm90LWdldC1teS1oaWthLXNob3AtYnVzc2luZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marketc15](/forum/user/30246-marketc15 "View marketc15's Profile")** - [![marketc15's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30246-marketc15 "View marketc15's Profile") Topic Author - [ Offline](/forum/user/30246-marketc15) Less More - Posts: 2 - Thank you received: 0 - - 12 years 5 months ago - 12 years 5 months ago [\#155574](#155574) by [marketc15](/forum/user/30246-marketc15 "View marketc15's Profile") Replied by *[marketc15](/forum/user/30246-marketc15 "View marketc15's Profile")* on topic *[Why I can not get my Hika shop Bussiness?](/forum/25-install-update/868102-why-i-can-not-get-my-hika-shop-bussiness#155574 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I brought the hikashop business but in my subscription do not have this icon to download ,it has only the Hikashop starter . How can I get it and install ? Thank you,")* Hi, Thank you for your suggestion .Then I 've paid already for the Hiko essential and this is my order (Order:B1E4Q6J13 ).Please proceed this issue and thank you again. Last edit: 12 years 5 months ago by [marketc15](/forum/user/30246-marketc15 "View marketc15's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODEwMi13aHktaS1jYW4tbm90LWdldC1teS1oaWthLXNob3AtYnVzc2luZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 5 months ago [\#155580](#155580) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Why I can not get my Hika shop Bussiness?](/forum/25-install-update/868102-why-i-can-not-get-my-hika-shop-bussiness#155580 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, I brought the hikashop business but in my subscription do not have this icon to download ,it has only the Hikashop starter . How can I get it and install ? Thank you,")* Great ! It's done now. The following user(s) said Thank You: [marketc15](/forum/user/30246-marketc15 "View marketc15's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODEwMi13aHktaS1jYW4tbm90LWdldC1teS1oaWthLXNob3AtYnVzc2luZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.094 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)