[Skip to main content](#vessel-content) # Coupon does not appear in check out field ## - **[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")** - [![Campatelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30775-campatelli "View Campatelli's Profile") Topic Author - [ Offline](/forum/user/30775-campatelli) Less More - Posts: 14 - Thank you received: 0 - - 12 years 5 months ago [\#157451](#157451) by [Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile") *[Coupon does not appear in check out field](/forum/25-install-update/868502-coupon-does-not-appear-in-check-out-field#157451 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hallo. My customer asked me to set up discount coupon on his shop, I created a coupon but it does appear on check out process. I tried to make a buy but the field INSERT COUPON CODE does not appear. Where do I have to set it up in order to make it appear? I have Hika Essential installed on.")* was created by *[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")* -- url of the page with the problem -- : [ www.urbanoutlet.it/abbigliamento-firmato-siena/](http://www.urbanoutlet.it/abbigliamento-firmato-siena/) -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hallo. My customer asked me to set up discount coupon on his shop, I created a coupon but it does appear on check out process. I tried to make a buy but the field INSERT COUPON CODE does not appear. Where do I have to set it up in order to make it appear? I have Hika Essential installed on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODUwMi1jb3Vwb24tZG9lcy1ub3QtYXBwZWFyLWluLWNoZWNrLW91dC1maWVsZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 12 years 5 months ago [\#157479](#157479) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Coupon does not appear in check out field](/forum/25-install-update/868502-coupon-does-not-appear-in-check-out-field#157479 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hallo. My customer asked me to set up discount coupon on his shop, I created a coupon but it does appear on check out process. I tried to make a buy but the field INSERT COUPON CODE does not appear. Where do I have to set it up in order to make it appear? I have Hika Essential installed on.")* Hi there, Could you check you have the "coupon" step in your checkout workflow? You can see that in System>Configuration>Checkout Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODUwMi1jb3Vwb24tZG9lcy1ub3QtYXBwZWFyLWluLWNoZWNrLW91dC1maWVsZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")** - [![Campatelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30775-campatelli "View Campatelli's Profile") Topic Author - [ Offline](/forum/user/30775-campatelli) Less More - Posts: 14 - Thank you received: 0 - - 12 years 5 months ago [\#157550](#157550) by [Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile") Replied by *[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")* on topic *[Coupon does not appear in check out field](/forum/25-install-update/868502-coupon-does-not-appear-in-check-out-field#157550 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hallo. My customer asked me to set up discount coupon on his shop, I created a coupon but it does appear on check out process. I tried to make a buy but the field INSERT COUPON CODE does not appear. Where do I have to set it up in order to make it appear? I have Hika Essential installed on.")* I did. And now COUPON FIELD appears during checkout. I tried to create a coupon and to insert it in the checkout process but it does not work. I think I have to set it up correctly. Any help? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODUwMi1jb3Vwb24tZG9lcy1ub3QtYXBwZWFyLWluLWNoZWNrLW91dC1maWVsZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 5 months ago [\#157571](#157571) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Coupon does not appear in check out field](/forum/25-install-update/868502-coupon-does-not-appear-in-check-out-field#157571 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hallo. My customer asked me to set up discount coupon on his shop, I created a coupon but it does appear on check out process. I tried to make a buy but the field INSERT COUPON CODE does not appear. Where do I have to set it up in order to make it appear? I have Hika Essential installed on.")* Hello, > I did. And now COUPON FIELD appears during checkout. I tried to create a coupon and to insert it in the checkout process but it does not work. Don't you have any error message when you try to add a coupon code through your checkout process ? Can you give me a test coupon code so that I can directly test it through your website ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODUwMi1jb3Vwb24tZG9lcy1ub3QtYXBwZWFyLWluLWNoZWNrLW91dC1maWVsZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")** - [![Campatelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30775-campatelli "View Campatelli's Profile") Topic Author - [ Offline](/forum/user/30775-campatelli) Less More - Posts: 14 - Thank you received: 0 - - 12 years 5 months ago [\#157752](#157752) by [Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile") Replied by *[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")* on topic *[Coupon does not appear in check out field](/forum/25-install-update/868502-coupon-does-not-appear-in-check-out-field#157752 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hallo. My customer asked me to set up discount coupon on his shop, I created a coupon but it does appear on check out process. I tried to make a buy but the field INSERT COUPON CODE does not appear. Where do I have to set it up in order to make it appear? I have Hika Essential installed on.")* Coupon code: Fede73 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODUwMi1jb3Vwb24tZG9lcy1ub3QtYXBwZWFyLWluLWNoZWNrLW91dC1maWVsZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 12 years 5 months ago [\#157770](#157770) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Coupon does not appear in check out field](/forum/25-install-update/868502-coupon-does-not-appear-in-check-out-field#157770 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hallo. My customer asked me to set up discount coupon on his shop, I created a coupon but it does appear on check out process. I tried to make a buy but the field INSERT COUPON CODE does not appear. Where do I have to set it up in order to make it appear? I have Hika Essential installed on.")* Hi there, I just tried and it works fine: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODUwMi1jb3Vwb24tZG9lcy1ub3QtYXBwZWFyLWluLWNoZWNrLW91dC1maWVsZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")** - [![Campatelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30775-campatelli "View Campatelli's Profile") Topic Author - [ Offline](/forum/user/30775-campatelli) Less More - Posts: 14 - Thank you received: 0 - - 12 years 4 months ago [\#157914](#157914) by [Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile") Replied by *[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")* on topic *[Coupon does not appear in check out field](/forum/25-install-update/868502-coupon-does-not-appear-in-check-out-field#157914 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena/ -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.24 -- Browser(s) name and version -- : Chrome Hallo. My customer asked me to set up discount coupon on his shop, I created a coupon but it does appear on check out process. I tried to make a buy but the field INSERT COUPON CODE does not appear. Where do I have to set it up in order to make it appear? I have Hika Essential installed on.")* Thank you very much! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODUwMi1jb3Vwb24tZG9lcy1ub3QtYXBwZWFyLWluLWNoZWNrLW91dC1maWVsZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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