[Skip to main content](#vessel-content) # An error occurred on checkout ## - **[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")** - [![tkquigley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13543-tkquigley "View tkquigley's Profile") Topic Author - [ Offline](/forum/user/13543-tkquigley) Less More - Posts: 11 - Thank you received: 0 - - 12 years 5 months ago [\#158476](#158476) by [tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile") *[An error occurred on checkout](/forum/25-install-update/868701-an-error-occurred-on-checkout#158476 "-- url of the page with the problem -- : planetsafelubricants.com/component/hikas...ep/step-3?Itemid=336 -- HikaShop version -- : Business: 2.3.0 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.28 -- Browser(s) name and version -- : FF, Chrome and IE -- Error-message(debug-mod must be tuned on) -- : Message An error has occurred I spoke with First Data support and they said my cert and site is setup correctly. I spoke with Joomlaman because it is their template we purchased and they said they only work with the free version of Hikashop because they do not have access to the Business version. So I have attached a screenshot of the error. There seems to be no rhyme or reason for the error. But when you enter your credit card info you get the error message after you click finish.")* was created by *[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")* -- url of the page with the problem -- : [ planetsafelubricants.com/component/hikas...ep/step-3?Itemid=336](https://planetsafelubricants.com/component/hikashop/checkout/step/step-3?Itemid=336) -- HikaShop version -- : Business: 2.3.0 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.28 -- Browser(s) name and version -- : FF, Chrome and IE -- Error-message(debug-mod must be tuned on) -- : Message An error has occurred I spoke with First Data support and they said my cert and site is setup correctly. I spoke with Joomlaman because it is their template we purchased and they said they only work with the free version of Hikashop because they do not have access to the Business version. So I have attached a screenshot of the error. There seems to be no rhyme or reason for the error. But when you enter your credit card info you get the error message after you click finish. - [ ![h7fcb049.jpg](/forum/attachment/17618) ](/forum/attachment/17618 "h7fcb049.jpg") [ ](/forum/attachment/17618?download=1 "h7fcb049.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODcwMS1hbi1lcnJvci1vY2N1cnJlZC1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 12 years 5 months ago [\#158502](#158502) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[An error occurred on checkout](/forum/25-install-update/868701-an-error-occurred-on-checkout#158502 "-- url of the page with the problem -- : planetsafelubricants.com/component/hikas...ep/step-3?Itemid=336 -- HikaShop version -- : Business: 2.3.0 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.28 -- Browser(s) name and version -- : FF, Chrome and IE -- Error-message(debug-mod must be tuned on) -- : Message An error has occurred I spoke with First Data support and they said my cert and site is setup correctly. I spoke with Joomlaman because it is their template we purchased and they said they only work with the free version of Hikashop because they do not have access to the Business version. So I have attached a screenshot of the error. There seems to be no rhyme or reason for the error. But when you enter your credit card info you get the error message after you click finish.")* Hi, We did provide the Business edition to JoomlaMan when they asked for it a few months ago. But your issue is not linked to your template. If you get that error, it means that the request to your payment gateway for the credit card payment doesn't return a valid response. Turn on the "debug" option of your payment method via the menu System>Payment methods. That will give extra information about the problem on that page which will help understand what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODcwMS1hbi1lcnJvci1vY2N1cnJlZC1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")** - [![tkquigley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13543-tkquigley "View tkquigley's Profile") Topic Author - [ Offline](/forum/user/13543-tkquigley) Less More - Posts: 11 - Thank you received: 0 - - 12 years 5 months ago [\#158656](#158656) by [tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile") Replied by *[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")* on topic *[An error occurred on checkout](/forum/25-install-update/868701-an-error-occurred-on-checkout#158656 "-- url of the page with the problem -- : planetsafelubricants.com/component/hikas...ep/step-3?Itemid=336 -- HikaShop version -- : Business: 2.3.0 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.28 -- Browser(s) name and version -- : FF, Chrome and IE -- Error-message(debug-mod must be tuned on) -- : Message An error has occurred I spoke with First Data support and they said my cert and site is setup correctly. I spoke with Joomlaman because it is their template we purchased and they said they only work with the free version of Hikashop because they do not have access to the Business version. So I have attached a screenshot of the error. There seems to be no rhyme or reason for the error. But when you enter your credit card info you get the error message after you click finish.")* Hi Nicolas. I followed your suggestion. I turned on debug in the payment plugin and ran another transaction. I got the same error message with no additional data. I called FirstData support and they said they are seeing nothing at their end. No data coming in, no contact with their server. So they have asked me for the complete XML string with header so they can see what hikashop is supposed to be sending. Thoughts? can I give you admin access to the site and you can take a look at the setup? It did work before I upgraded to the joomlaman template. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODcwMS1hbi1lcnJvci1vY2N1cnJlZC1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 4 months ago [\#158713](#158713) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[An error occurred on checkout](/forum/25-install-update/868701-an-error-occurred-on-checkout#158713 "-- url of the page with the problem -- : planetsafelubricants.com/component/hikas...ep/step-3?Itemid=336 -- HikaShop version -- : Business: 2.3.0 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.28 -- Browser(s) name and version -- : FF, Chrome and IE -- Error-message(debug-mod must be tuned on) -- : Message An error has occurred I spoke with First Data support and they said my cert and site is setup correctly. I spoke with Joomlaman because it is their template we purchased and they said they only work with the free version of Hikashop because they do not have access to the Business version. So I have attached a screenshot of the error. There seems to be no rhyme or reason for the error. But when you enter your credit card info you get the error message after you click finish.")* Hi, Thanks to give us configuration screenshots (don't forget to hide private informations). And can you check in the payment log file in Configuration > Main > Files if any data is in this file regarding FirstData ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODcwMS1hbi1lcnJvci1vY2N1cnJlZC1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")** - [![tkquigley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13543-tkquigley "View tkquigley's Profile") Topic Author - [ Offline](/forum/user/13543-tkquigley) Less More - Posts: 11 - Thank you received: 0 - - 12 years 4 months ago [\#160012](#160012) by [tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile") Replied by *[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")* on topic *[An error occurred on checkout](/forum/25-install-update/868701-an-error-occurred-on-checkout#160012 "-- url of the page with the problem -- : planetsafelubricants.com/component/hikas...ep/step-3?Itemid=336 -- HikaShop version -- : Business: 2.3.0 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.28 -- Browser(s) name and version -- : FF, Chrome and IE -- Error-message(debug-mod must be tuned on) -- : Message An error has occurred I spoke with First Data support and they said my cert and site is setup correctly. I spoke with Joomlaman because it is their template we purchased and they said they only work with the free version of Hikashop because they do not have access to the Business version. So I have attached a screenshot of the error. There seems to be no rhyme or reason for the error. But when you enter your credit card info you get the error message after you click finish.")* Hi Nicolas. I've got a new error after I enter my credit card info and click finish payment": Message There was an error during the connection with the First Data payment gateway Curl Err [3] : malformed So...where do we go from here? - [ ![h2ddd01b.jpg](/forum/attachment/17859) ](/forum/attachment/17859 "h2ddd01b.jpg") [ ](/forum/attachment/17859?download=1 "h2ddd01b.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODcwMS1hbi1lcnJvci1vY2N1cnJlZC1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")** - [![tkquigley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13543-tkquigley "View tkquigley's Profile") Topic Author - [ Offline](/forum/user/13543-tkquigley) Less More - Posts: 11 - Thank you received: 0 - - 12 years 4 months ago [\#160013](#160013) by [tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile") Replied by *[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")* on topic *[An error occurred on checkout](/forum/25-install-update/868701-an-error-occurred-on-checkout#160013 "-- url of the page with the problem -- : planetsafelubricants.com/component/hikas...ep/step-3?Itemid=336 -- HikaShop version -- : Business: 2.3.0 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.28 -- Browser(s) name and version -- : FF, Chrome and IE -- Error-message(debug-mod must be tuned on) -- : Message An error has occurred I spoke with First Data support and they said my cert and site is setup correctly. I spoke with Joomlaman because it is their template we purchased and they said they only work with the free version of Hikashop because they do not have access to the Business version. So I have attached a screenshot of the error. There seems to be no rhyme or reason for the error. But when you enter your credit card info you get the error message after you click finish.")* Yes... JBossWeb/2.0.0.GA -- 06.12.14 09:38:56 -- Notice: Undefined variable: debug in plugins/hikashoppayment/firstdata/firstdata.php on line 108 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODcwMS1hbi1lcnJvci1vY2N1cnJlZC1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 12 years 4 months ago [\#160114](#160114) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[An error occurred on checkout](/forum/25-install-update/868701-an-error-occurred-on-checkout#160114 "-- url of the page with the problem -- : planetsafelubricants.com/component/hikas...ep/step-3?Itemid=336 -- HikaShop version -- : Business: 2.3.0 -- Joomla version -- : 2.5.20 -- PHP version -- : 5.4.28 -- Browser(s) name and version -- : FF, Chrome and IE -- Error-message(debug-mod must be tuned on) -- : Message An error has occurred I spoke with First Data support and they said my cert and site is setup correctly. I spoke with Joomlaman because it is their template we purchased and they said they only work with the free version of Hikashop because they do not have access to the Business version. So I have attached a screenshot of the error. There seems to be no rhyme or reason for the error. But when you enter your credit card info you get the error message after you click finish.")* Hi, Thanks to the log that you provided I can see that you have the error: This request requires HTTP authentication (). So that's an authentication problem between the two servers. Edit the file plugins/hikashoppayment/firstdata/firstdata.php and change CURLAUTH_BASIC to CURLAUTH_ANY and try again. Thanks to that modification the authentication system will try different authentication methods and hopefully it will work. Please do not post the same question on several threads. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2ODcwMS1hbi1lcnJvci1vY2N1cnJlZC1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.151 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)