[Skip to main content](#vessel-content) # \*\*urgent error\*\* checkout goes back to home page?? ## - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 12 years 4 months ago - 12 years 4 months ago [\#160964](#160964) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#160964 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* was created by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* -- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage) -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!! Last edit: 12 years 4 months ago by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 12 years 4 months ago [\#161056](#161056) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#161056 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* Hi, Before updating something on a live website, you should always test the update on a copy of the website, especially if the website is a sensitive piece of your business. Please provide a link to a copy of the website with the update so that we can look at the problem in order to analyze it since no one else reported such problem so far. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 12 years 4 months ago [\#161082](#161082) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#161082 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* I'm going to have to stick with what I have at present. Can you advise where I can find (location) of the files that I have altered in Display/Views in a backup? I can locate the originals but not the one's I changed? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 4 months ago [\#161094](#161094) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#161094 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* Hi, You'll find them on "templates\Your_Template\html\com_hikashop" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[qjawebadmin](/forum/user/9129-qjawebadmin "View qjawebadmin's Profile")** - [![qjawebadmin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9129-qjawebadmin "View qjawebadmin's Profile") - [ Offline](/forum/user/9129-qjawebadmin) Less More - Posts: 22 - Thank you received: 2 - - 12 years 3 months ago [\#162746](#162746) by [qjawebadmin](/forum/user/9129-qjawebadmin "View qjawebadmin's Profile") Replied by *[qjawebadmin](/forum/user/9129-qjawebadmin "View qjawebadmin's Profile")* on topic *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#162746 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* I have just updated our site and we are encountering the same problem. If I cannot solve it I will have to regress to the previous version. We place an order, check that we have an item listed in our shopping cart, select the payment method and get to the "Shipping" page and then displays "Cart is Empty" and stops. Cannot process any orders. -- url of the page with the problem -- : [ www.qja.com.au](http://www.qja.com.au) -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.22 -- PHP version -- : 5.4 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 12 years 3 months ago [\#162747](#162747) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#162747 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* I never solved this and went back to 2.3.0 which works fine?? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cbadmin](/forum/user/15476-cbadmin "View cbadmin's Profile")** - [![cbadmin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15476-cbadmin "View cbadmin's Profile") - [ Offline](/forum/user/15476-cbadmin) Less More - Posts: 68 - Thank you received: 6 - - 12 years 3 months ago [\#162842](#162842) by [cbadmin](/forum/user/15476-cbadmin "View cbadmin's Profile") Replied by *[cbadmin](/forum/user/15476-cbadmin "View cbadmin's Profile")* on topic *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#162842 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* I had the same problem and it is fixed in the preview version of Hikashop 2.3.2. You have to request it as explained here [ www.hikashop.com/forum/checkout/868584-c...html?start=40#162500](http://www.hikashop.com/forum/checkout/868584-cannot-empty-checkout.html?start=40#162500) I am still waiting for an answer to know whether the 2.3.2 preview is safe to use on a production site. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 3 months ago [\#162934](#162934) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#162934 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* Hi, Yes the preview is safe to use on a production site. But as always we recommend to have a test environment in order to test the updates before using them in production. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[qjawebadmin](/forum/user/9129-qjawebadmin "View qjawebadmin's Profile")** - [![qjawebadmin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9129-qjawebadmin "View qjawebadmin's Profile") - [ Offline](/forum/user/9129-qjawebadmin) Less More - Posts: 22 - Thank you received: 2 - - 12 years 3 months ago [\#163064](#163064) by [qjawebadmin](/forum/user/9129-qjawebadmin "View qjawebadmin's Profile") Replied by *[qjawebadmin](/forum/user/9129-qjawebadmin "View qjawebadmin's Profile")* on topic *[\*\*urgent error\*\* checkout goes back to home page??](/forum/25-install-update/869131-urgent-error-checkout-goes-back-to-home-page#163064 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.1 -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message URGENT problem?? when checking out after selecting payment or shipping method the cart then goes back to home page with message 'the cart is empty', my customer cannot purchase?? please help soon the order is NOT processing but just goes back to the home page, when you go back to checkout the order is still there?? Every button pressed goes back yo home page, even pay now?? thanks RIGHT I have now gone back to 2.3.0 and the site works fine!! this has cost me £1,000's in lost orders today!!!")* Thank You. Installed the preview release 2.3.2 and problem solved. Greatly appreciate your prompt response and follow up. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg2OTEzMS11cmdlbnQtZXJyb3ItY2hlY2tvdXQtZ29lcy1iYWNrLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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