[Skip to main content](#vessel-content) # Upgrade from 2.2.3 to 2.3.3 fails ## - **[skittle](/forum/user/30459-skittle "View skittle's Profile")** - [![skittle's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30459-skittle "View skittle's Profile") Topic Author - [ Offline](/forum/user/30459-skittle) Less More - Posts: 8 - Thank you received: 0 - - 12 years 1 month ago [\#172866](#172866) by [skittle](/forum/user/30459-skittle "View skittle's Profile") *[Upgrade from 2.2.3 to 2.3.3 fails](/forum/25-install-update/871828-upgrade-from-2-2-3-to-2-3-3-fails#172866 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 37.0.2062.120 m I am unable to upgrade HikaShop from 2.2.3 to 2.3.3. Installation starts, changes to a blank screen and stops. No error appears and HikaShop is not upgraded. HikaShop portion of the website is private but I can email credentials if necessary.")* was created by *[skittle](/forum/user/30459-skittle "View skittle's Profile")* -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 37.0.2062.120 m I am unable to upgrade HikaShop from 2.2.3 to 2.3.3. Installation starts, changes to a blank screen and stops. No error appears and HikaShop is not upgraded. HikaShop portion of the website is private but I can email credentials if necessary. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MTgyOC11cGdyYWRlLWZyb20tMi0yLTMtdG8tMi0zLTMtZmFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 1 month ago [\#172870](#172870) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Upgrade from 2.2.3 to 2.3.3 fails](/forum/25-install-update/871828-upgrade-from-2-2-3-to-2-3-3-fails#172870 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 37.0.2062.120 m I am unable to upgrade HikaShop from 2.2.3 to 2.3.3. Installation starts, changes to a blank screen and stops. No error appears and HikaShop is not upgraded. HikaShop portion of the website is private but I can email credentials if necessary.")* Hi, Please see this documentation page [ www.hikashop.com/support/support/documen...-install.html#errors](https://www.hikashop.com/support/support/documentation/59-hikashop-how-to-install.html#errors) If you got a blank screen it is generally a PHP fatal error ; so you should check your PHP error log. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MTgyOC11cGdyYWRlLWZyb20tMi0yLTMtdG8tMi0zLTMtZmFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cpreen](/forum/user/604-cpreen "View cpreen's Profile")** - [![cpreen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/604-cpreen "View cpreen's Profile") - [ Offline](/forum/user/604-cpreen) Less More - Posts: 98 - Thank you received: 3 - - 12 years 1 month ago [\#172918](#172918) by [cpreen](/forum/user/604-cpreen "View cpreen's Profile") Replied by *[cpreen](/forum/user/604-cpreen "View cpreen's Profile")* on topic *[Upgrade from 2.2.3 to 2.3.3 fails](/forum/25-install-update/871828-upgrade-from-2-2-3-to-2-3-3-fails#172918 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 37.0.2062.120 m I am unable to upgrade HikaShop from 2.2.3 to 2.3.3. Installation starts, changes to a blank screen and stops. No error appears and HikaShop is not upgraded. HikaShop portion of the website is private but I can email credentials if necessary.")* Tried this update on my J1.5.28 site (yes I know we have to update it's in the plan) and all views of orders front and back end lost their css and their hikaserial numbers. Rolled back the site and applied the security patch manually all working ok now it seems. Does look like this update is generally problematic. First time I see any big problems with Hikashop updates and to honest I've become dangerously relaxed with you guys. Thanks at least for correcting that attitude on my part ![;-)](/media/kunena/emoticons/14.png ";-)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MTgyOC11cGdyYWRlLWZyb20tMi0yLTMtdG8tMi0zLTMtZmFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cpreen](/forum/user/604-cpreen "View cpreen's Profile")** - [![cpreen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/604-cpreen "View cpreen's Profile") - [ Offline](/forum/user/604-cpreen) Less More - Posts: 98 - Thank you received: 3 - - 12 years 1 month ago [\#172919](#172919) by [cpreen](/forum/user/604-cpreen "View cpreen's Profile") Replied by *[cpreen](/forum/user/604-cpreen "View cpreen's Profile")* on topic *[Upgrade from 2.2.3 to 2.3.3 fails](/forum/25-install-update/871828-upgrade-from-2-2-3-to-2-3-3-fails#172919 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 37.0.2062.120 m I am unable to upgrade HikaShop from 2.2.3 to 2.3.3. Installation starts, changes to a blank screen and stops. No error appears and HikaShop is not upgraded. HikaShop portion of the website is private but I can email credentials if necessary.")* Ooops wrong conclusion. It's the HikaSerial update to 1.8.3 that breaks stuff. Of to another part of the forum to see if this can fix or I have to do another rollback ![:-(](/media/kunena/emoticons/4.png ":-(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MTgyOC11cGdyYWRlLWZyb20tMi0yLTMtdG8tMi0zLTMtZmFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 1 month ago [\#172928](#172928) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Upgrade from 2.2.3 to 2.3.3 fails](/forum/25-install-update/871828-upgrade-from-2-2-3-to-2-3-3-fails#172928 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 37.0.2062.120 m I am unable to upgrade HikaShop from 2.2.3 to 2.3.3. Installation starts, changes to a blank screen and stops. No error appears and HikaShop is not upgraded. HikaShop portion of the website is private but I can email credentials if necessary.")* Hi, If you have your errors from your PHP error log, it would help in order to fix the HikaSerial + J1.5 issues. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MTgyOC11cGdyYWRlLWZyb20tMi0yLTMtdG8tMi0zLTMtZmFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[skittle](/forum/user/30459-skittle "View skittle's Profile")** - [![skittle's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30459-skittle "View skittle's Profile") Topic Author - [ Offline](/forum/user/30459-skittle) Less More - Posts: 8 - Thank you received: 0 - - 12 years 1 month ago [\#173130](#173130) by [skittle](/forum/user/30459-skittle "View skittle's Profile") Replied by *[skittle](/forum/user/30459-skittle "View skittle's Profile")* on topic *[Upgrade from 2.2.3 to 2.3.3 fails](/forum/25-install-update/871828-upgrade-from-2-2-3-to-2-3-3-fails#173130 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 37.0.2062.120 m I am unable to upgrade HikaShop from 2.2.3 to 2.3.3. Installation starts, changes to a blank screen and stops. No error appears and HikaShop is not upgraded. HikaShop portion of the website is private but I can email credentials if necessary.")* In my case, there was no PHP error. Copying the HikaShop installation file to a directory on my server and installing from there appears to have solved the problem. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MTgyOC11cGdyYWRlLWZyb20tMi0yLTMtdG8tMi0zLTMtZmFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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