[Skip to main content](#vessel-content) # Fatal error message in checkout ## - **[karel](/forum/user/29326-karel "View karel's Profile")** - [![karel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29326-karel "View karel's Profile") Topic Author - [ Offline](/forum/user/29326-karel) Less More - Posts: 18 - Thank you received: 1 - - 12 years 1 month ago [\#175027](#175027) by [karel](/forum/user/29326-karel "View karel's Profile") *[Fatal error message in checkout](/forum/25-install-update/872216-fatal-error-message-in-checkout#175027 "-- url of the page with the problem -- : www.pramhandwarmers.co.uk -- HikaShop version -- : latest -- Joomla version -- : latest -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : Fatal error: Class 'JMail' not found in /home/pramhand/public_html/libraries/joomla/factory.php on line 669 HI, I moved hosting and I also discontinue SSL on my website. The website works well and par from when I proceed in checkout and I choose Paupal or WorldPay I get a: Fatal error: Class 'JMail' not found in /home/pramhand/public_html/libraries/joomla/factory.php on line 669 It seems like that the checkout is redirecting to HTTPS. However there is no SSL installed any more?? I unchecked Force to SSl on Joomla and force to SSL in Hikashop Checkout Conf. This is a live site. Thank you for your help. Regards")* was created by *[karel](/forum/user/29326-karel "View karel's Profile")* -- url of the page with the problem -- : [ www.pramhandwarmers.co.uk](http://www.pramhandwarmers.co.uk) -- HikaShop version -- : latest -- Joomla version -- : latest -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : Fatal error: Class 'JMail' not found in /home/pramhand/public_html/libraries/joomla/factory.php on line 669 HI, I moved hosting and I also discontinue SSL on my website. The website works well and par from when I proceed in checkout and I choose Paupal or WorldPay I get a: Fatal error: Class 'JMail' not found in /home/pramhand/public_html/libraries/joomla/factory.php on line 669 It seems like that the checkout is redirecting to HTTPS. However there is no SSL installed any more?? I unchecked Force to SSl on Joomla and force to SSL in Hikashop Checkout Conf. This is a live site. Thank you for your help. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjIxNi1mYXRhbC1lcnJvci1tZXNzYWdlLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86540 - Thank you received: 14300 - - 12 years 1 month ago [\#175037](#175037) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fatal error message in checkout](/forum/25-install-update/872216-fatal-error-message-in-checkout#175037 "-- url of the page with the problem -- : www.pramhandwarmers.co.uk -- HikaShop version -- : latest -- Joomla version -- : latest -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : Fatal error: Class 'JMail' not found in /home/pramhand/public_html/libraries/joomla/factory.php on line 669 HI, I moved hosting and I also discontinue SSL on my website. The website works well and par from when I proceed in checkout and I choose Paupal or WorldPay I get a: Fatal error: Class 'JMail' not found in /home/pramhand/public_html/libraries/joomla/factory.php on line 669 It seems like that the checkout is redirecting to HTTPS. However there is no SSL installed any more?? I unchecked Force to SSl on Joomla and force to SSL in Hikashop Checkout Conf. This is a live site. Thank you for your help. Regards")* Hi, This is a Joomla error and is not related to HikaShop and we won't be able to help much. Two possible causes I could find: Some files are missing on your Joomla: [ www.phoca.cz/forum/viewtopic.php?f=31&t=21737](http://www.phoca.cz/forum/viewtopic.php?f=31&t=21737) Some Joomla files have been extracted with a wrong charset: [ www.kunena.org/forum/139-K-15-Support-Ar...found-in-on-line-601](http://www.kunena.org/forum/139-K-15-Support-Archive/36349-fatal-error-class-jmail-not-found-in-on-line-601) So I would recommend to check these first and to look on the joomla.org forum for help on that issue if these don't help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjIxNi1mYXRhbC1lcnJvci1tZXNzYWdlLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.047 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)