[Skip to main content](#vessel-content) # SQL Error when trying to go to orders-page ## - **[It-networks](/forum/user/34698-it-networks "View It-networks's Profile")** - [![It-networks's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34698-it-networks "View It-networks's Profile") Topic Author - [ Offline](/forum/user/34698-it-networks) Less More - Posts: 1 - Thank you received: 0 - - 12 years 3 days ago [\#176723](#176723) by [It-networks](/forum/user/34698-it-networks "View It-networks's Profile") *[SQL Error when trying to go to orders-page](/forum/25-install-update/872544-sql-error-when-trying-to-go-to-orders-page#176723 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.25 -- Browser(s) name and version -- : Google Chrome 38.0.2125.104 m -- Error-message(debug-mod must be tuned on) -- : Error COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'latin1' SQL=EXPLAIN EXTENDED SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM m8syu_hikashop_order AS b LEFT JOIN m8syu_hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN m8syu_hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN m8syu_users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20 Get that sql error when trying to enter orders-page either in admin side->components->Hikashop->Orders or in Hikashop and via the Orders-menu->Orders. So mainly, the problem is that I can't get to Orders-page at all. This happened after I updated my starter-version to the business version.")* was created by *[It-networks](/forum/user/34698-it-networks "View It-networks's Profile")* -- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.25 -- Browser(s) name and version -- : Google Chrome 38.0.2125.104 m -- Error-message(debug-mod must be tuned on) -- : Error COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'latin1' SQL=EXPLAIN EXTENDED SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM m8syu_hikashop_order AS b LEFT JOIN m8syu_hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN m8syu_hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN m8syu_users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20 Get that sql error when trying to enter orders-page either in admin side->components->Hikashop->Orders or in Hikashop and via the Orders-menu->Orders. So mainly, the problem is that I can't get to Orders-page at all. This happened after I updated my starter-version to the business version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjU0NC1zcWwtZXJyb3Itd2hlbi10cnlpbmctdG8tZ28tdG8tb3JkZXJzLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 3 days ago [\#176732](#176732) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[SQL Error when trying to go to orders-page](/forum/25-install-update/872544-sql-error-when-trying-to-go-to-orders-page#176732 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.25 -- Browser(s) name and version -- : Google Chrome 38.0.2125.104 m -- Error-message(debug-mod must be tuned on) -- : Error COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'latin1' SQL=EXPLAIN EXTENDED SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM m8syu_hikashop_order AS b LEFT JOIN m8syu_hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN m8syu_hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN m8syu_users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20 Get that sql error when trying to enter orders-page either in admin side->components->Hikashop->Orders or in Hikashop and via the Orders-menu->Orders. So mainly, the problem is that I can't get to Orders-page at all. This happened after I updated my starter-version to the business version.")* Hi, The problem seems to be that you created your MySQL table with a "latin1" collation instead of "'utf8_general_ci" or vice versa. [ stackoverflow.com/questions/5906585/change-database-collation](http://stackoverflow.com/questions/5906585/change-database-collation) Please backup before anything. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjU0NC1zcWwtZXJyb3Itd2hlbi10cnlpbmctdG8tZ28tdG8tb3JkZXJzLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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