[Skip to main content](#vessel-content) # Get a loop in the checkout - error ## - **[nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile")** - [![nuevaera's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31146.png)](/forum/user/31146-nuevaera "View nuevaera's Profile") Topic Author - [ Offline](/forum/user/31146-nuevaera) Less More - Posts: 13 - Thank you received: 1 - - [](http://productosnuevaera.com/) - 11 years 11 months ago [\#177403](#177403) by [nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile") *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#177403 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* was created by *[nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile")* -- url of the page with the problem -- : [ productosnuevaera.com/](http://productosnuevaera.com/) -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error. --- [ productosnuevaera.com/](http://productosnuevaera.com/) Productos Nueva Era \| Un Mundo de Regalos Místico para ti Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 11 months ago [\#177424](#177424) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#177424 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* Hi, I did a test order on your website and didn't get any loop or error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[stratacorps](/forum/user/33546-stratacorps "View stratacorps's Profile")** - [![stratacorps's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33546-stratacorps "View stratacorps's Profile") - [ Offline](/forum/user/33546-stratacorps) Less More - Posts: 116 - Thank you received: 7 - 11 years 11 months ago - 11 years 11 months ago [\#177525](#177525) by [stratacorps](/forum/user/33546-stratacorps "View stratacorps's Profile") Replied by *[stratacorps](/forum/user/33546-stratacorps "View stratacorps's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#177525 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* Nicolas if nuevaera had to revert back to 2.3.3 like we had to, you probably won't see what is happening. We are having the same problem. We get the Hikashop message on final checkout (right before the Credit Card authorization takes place on the final step of checkout) that states "Please fill additional information / Please fill your credit card information" ... even though everything had been entered correctly. When we reverted back to 2.3.3 the exact same transaction (credit card/customer info, etc.) everything is back to normal (that is, we get the correct response back from the payment gateway). It looks like 2.3.4 is looking for additional information or validating the wrong fields. This is for the Authorize.net payment gateway. I'm not sure if it is an issue anywhere else. We too had to go back to 2.3.3 as we missed several orders before finding this out. I will try to get you all a test site up if someone else doesn't have anything for you to work with in the next couple of days. Last edit: 11 years 11 months ago by [stratacorps](/forum/user/33546-stratacorps "View stratacorps's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile")** - [![nuevaera's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31146.png)](/forum/user/31146-nuevaera "View nuevaera's Profile") Topic Author - [ Offline](/forum/user/31146-nuevaera) Less More - Posts: 13 - Thank you received: 1 - - [](http://productosnuevaera.com/) - 11 years 11 months ago [\#177526](#177526) by [nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile") Replied by *[nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#177526 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* that's because I can not stay at idle, so back to the previous version, which I do to see and repair the error --- [ productosnuevaera.com/](http://productosnuevaera.com/) Productos Nueva Era \| Un Mundo de Regalos Místico para ti The following user(s) said Thank You: [stratacorps](/forum/user/33546-stratacorps "View stratacorps's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 11 months ago [\#177564](#177564) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#177564 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* We indeed need a website where we can see the issue (with backend access and potentially FTP access) in order to understand the issue because it's working fine on our end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile")** - [![nuevaera's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31146.png)](/forum/user/31146-nuevaera "View nuevaera's Profile") Topic Author - [ Offline](/forum/user/31146-nuevaera) Less More - Posts: 13 - Thank you received: 1 - - [](http://productosnuevaera.com/) - 11 years 11 months ago [\#178022](#178022) by [nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile") Replied by *[nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#178022 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* Now update the system again and is well on the checkout, I no longer have the loop, but for user registration, it appears to me, default template of joomla and not to HikaShop, and reCapchat not appear, not allowing me to registration . :S --- [ productosnuevaera.com/](http://productosnuevaera.com/) Productos Nueva Era \| Un Mundo de Regalos Místico para ti Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 11 months ago [\#178084](#178084) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#178084 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* Hello, > and reCapchat not appear, not allowing me to registration I just tested it on my end and it worked fine, regarding the captcha, you should make sure that the "ReCaptcha on forms" plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile")** - [![southpaw3229's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32732-southpaw3229 "View southpaw3229's Profile") - [ Offline](/forum/user/32732-southpaw3229) Less More - Posts: 11 - Thank you received: 0 - - 11 years 11 months ago [\#178353](#178353) by [southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile") Replied by *[southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#178353 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* I am experiencing the same thing with business version 2.3.4 It sends me through a loop. Here is my website so you can test - [ orchards.com/shop-online/product/2-mulligan](http://orchards.com/shop-online/product/2-mulligan) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile")** - [![southpaw3229's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32732-southpaw3229 "View southpaw3229's Profile") - [ Offline](/forum/user/32732-southpaw3229) Less More - Posts: 11 - Thank you received: 0 - - 11 years 11 months ago [\#178354](#178354) by [southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile") Replied by *[southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#178354 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* I disabled Captcha in Joomla CORE, plus i had a K2 plugin causing the issue. After disabling K2 PLugins, it allowed me to register, but it requires me to Login In after registration. Shouldn't it just log me in after registration? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile")** - [![nuevaera's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31146.png)](/forum/user/31146-nuevaera "View nuevaera's Profile") Topic Author - [ Offline](/forum/user/31146-nuevaera) Less More - Posts: 13 - Thank you received: 1 - - [](http://productosnuevaera.com/) - 11 years 11 months ago [\#178406](#178406) by [nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile") Replied by *[nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#178406 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* Does not look like should the form and calls for a ReCaptcha who is disabled and who do not use this form for registration Attached photo of the look and how it should be seen --- [ productosnuevaera.com/](http://productosnuevaera.com/) Productos Nueva Era \| Un Mundo de Regalos Místico para ti - [ ![error1114.jpg](/forum/attachment/20521) ](/forum/attachment/20521 "error1114.jpg") [ ](/forum/attachment/20521?download=1 "error1114.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#178407](#178407) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Get a loop in the checkout - error](/forum/25-install-update/872661-get-a-loop-in-the-checkout-error#178407 "-- url of the page with the problem -- : productosnuevaera.com/ -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.24 -- PHP version -- : 5.4.32 -- Browser(s) name and version -- : Chrome 38.0.2125.111 m I just upgraded to the new version but I get a loop when the checkout is done. So I had to go back to version 2.3.3 Business. Also lost an amendment on the bill and the cart, he had done so the subtotal is displayed without the tax and add the discount before tax, now the codes do not work and give error.")* Hi, @southpaw3229 Depending your Joomla configuration, the user creation might require a email validation. At this moment it's not possible to login the user because it has not been activated. HikaShop read the Joomla configuration in order to know if he can (or not) login the user otherwise it will try to login ; but it is possible that the login made by HikaShop fails (but I don't know what could be the reasons exactly ; I just know that we call the Joomla login function so we can't be sure with the rest of plugins, etc). @nuevaera The system plugin "hikashop registration" which redirect the Joomla registration page to the HikaShop one got some errors that should be all fixed now. We updated the package so you can re-download HikaShop 2.3.4 to get the modifications. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [nuevaera](/forum/user/31146-nuevaera "View nuevaera's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3MjY2MS1nZXQtYS1sb29wLWluLXRoZS1jaGVja291dC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.368 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)