[Skip to main content](#vessel-content) # Order stays in shop if customers cloose paypalpage ## - **[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")** - [![Sunshine's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35562.jpg)](/forum/user/35562-sunshine "View Sunshine's Profile") Topic Author - [ Offline](/forum/user/35562-sunshine) Less More - Posts: 75 - Thank you received: 0 - - - - 11 years 9 months ago - 11 years 9 months ago [\#187001](#187001) by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") *[Order stays in shop if customers cloose paypalpage](/forum/25-install-update/874305-order-stays-in-shop-if-customers-cloose-paypalpage#187001 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.6 When customers choose to pay with paypal, they first land on a page that says " please waite and you will be redirected to paypall" after that paypal opens and the costumer needs to finish the payment. But, if the customer just cloose this page and don't continue with the payment. The order still stays in "my orders", like a order to be deliverd. That is not good I think. Can you help me fix it?")* was created by *[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.6 When customers choose to pay with paypal, they first land on a page that says " please waite and you will be redirected to paypall" after that paypal opens and the costumer needs to finish the payment. But, if the customer just cloose this page and don't continue with the payment. The order still stays in "my orders", like a order to be deliverd. That is not good I think. Can you help me fix it? --- /Christina - [ ![paypal01_2015-01-16.jpg](/forum/attachment/21752) ](/forum/attachment/21752 "...2015-01-16.jpg") [ ](/forum/attachment/21752?download=1 "...2015-01-16.jpg") - [ ![paypal02_2015-01-16.jpg](/forum/attachment/21753) ](/forum/attachment/21753 "...2015-01-16.jpg") [ ](/forum/attachment/21753?download=1 "...2015-01-16.jpg") Last edit: 11 years 9 months ago by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDMwNS1vcmRlci1zdGF5cy1pbi1zaG9wLWlmLWN1c3RvbWVycy1jbG9vc2UtcGF5cGFscGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 9 months ago [\#187007](#187007) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order stays in shop if customers cloose paypalpage](/forum/25-install-update/874305-order-stays-in-shop-if-customers-cloose-paypalpage#187007 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.6 When customers choose to pay with paypal, they first land on a page that says " please waite and you will be redirected to paypall" after that paypal opens and the costumer needs to finish the payment. But, if the customer just cloose this page and don't continue with the payment. The order still stays in "my orders", like a order to be deliverd. That is not good I think. Can you help me fix it?")* Hi, This is normal. When going to the payment method site the order is created in HikaShop, and once paid the status is changed to confirmed. This can allow many things, for example you can allow the customer to pay their orders later via their user control panel, or thanks to an integration with Acymailing you can send emails to ask why the order was not paid, etc.. But if you don't want to keep the created order, you can set up a mass action to delete them every hours. [ www.hikashop.com/support/support/documen...massaction-form.html](http://www.hikashop.com/support/support/documentation/167-massaction-form.html) The following user(s) said Thank You: [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDMwNS1vcmRlci1zdGF5cy1pbi1zaG9wLWlmLWN1c3RvbWVycy1jbG9vc2UtcGF5cGFscGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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