[Skip to main content](#vessel-content) # Page freezes when I clic "add to cart" ## - **[Vinc ](/forum/user/32117-vinc "View Vinc 's Profile")** - [![Vinc 's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32117-vinc "View Vinc 's Profile") Topic Author - [ Offline](/forum/user/32117-vinc) Less More - Posts: 30 - Thank you received: 0 - - 11 years 9 months ago [\#188011](#188011) by [Vinc ](/forum/user/32117-vinc "View Vinc 's Profile") *[Page freezes when I clic "add to cart"](/forum/25-install-update/874490-page-freezes-when-i-clic-add-to-cart#188011 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 2.5.28 Hi, My website was working perfectly well until very recently. The issue is the following: when I try to add a product to the cart by clicking on the "add to cart" button, nothing happens. The page just simply freezes, and I cannot even relog into the website. I have to close google chrome and re open it before I can have access to the website again. I don't know whether there is any connection, but I upgraded my joomla version to 2.5.28 on 19th Jan 2015. Could you have a look and let me know. These bugs happen as well on the French as on the English pages. On any page in fact... Thanks in advance for your help. Best Regards, Vinc")* was created by *[Vinc ](/forum/user/32117-vinc "View Vinc 's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 2.5.28 Hi, My website was working perfectly well until very recently. The issue is the following: when I try to add a product to the cart by clicking on the "add to cart" button, nothing happens. The page just simply freezes, and I cannot even relog into the website. I have to close google chrome and re open it before I can have access to the website again. I don't know whether there is any connection, but I upgraded my joomla version to 2.5.28 on 19th Jan 2015. Could you have a look and let me know. These bugs happen as well on the French as on the English pages. On any page in fact... Thanks in advance for your help. Best Regards, Vinc Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDQ5MC1wYWdlLWZyZWV6ZXMtd2hlbi1pLWNsaWMtYWRkLXRvLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 9 months ago [\#188022](#188022) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Page freezes when I clic "add to cart"](/forum/25-install-update/874490-page-freezes-when-i-clic-add-to-cart#188022 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 2.5.28 Hi, My website was working perfectly well until very recently. The issue is the following: when I try to add a product to the cart by clicking on the "add to cart" button, nothing happens. The page just simply freezes, and I cannot even relog into the website. I have to close google chrome and re open it before I can have access to the website again. I don't know whether there is any connection, but I upgraded my joomla version to 2.5.28 on 19th Jan 2015. Could you have a look and let me know. These bugs happen as well on the French as on the English pages. On any page in fact... Thanks in advance for your help. Best Regards, Vinc")* Hi, You have a fatal error when you click on the add to cart button. Turn on the "error reporting" and "debug mode" options of the Joomla configuration and try again and that should hopefully display some error message that will help us and you understand what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDQ5MC1wYWdlLWZyZWV6ZXMtd2hlbi1pLWNsaWMtYWRkLXRvLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Vinc ](/forum/user/32117-vinc "View Vinc 's Profile")** - [![Vinc 's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32117-vinc "View Vinc 's Profile") Topic Author - [ Offline](/forum/user/32117-vinc) Less More - Posts: 30 - Thank you received: 0 - - 11 years 9 months ago [\#188049](#188049) by [Vinc ](/forum/user/32117-vinc "View Vinc 's Profile") Replied by *[Vinc ](/forum/user/32117-vinc "View Vinc 's Profile")* on topic *[Page freezes when I clic "add to cart"](/forum/25-install-update/874490-page-freezes-when-i-clic-add-to-cart#188049 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 2.5.28 Hi, My website was working perfectly well until very recently. The issue is the following: when I try to add a product to the cart by clicking on the "add to cart" button, nothing happens. The page just simply freezes, and I cannot even relog into the website. I have to close google chrome and re open it before I can have access to the website again. I don't know whether there is any connection, but I upgraded my joomla version to 2.5.28 on 19th Jan 2015. Could you have a look and let me know. These bugs happen as well on the French as on the English pages. On any page in fact... Thanks in advance for your help. Best Regards, Vinc")* Hi, Thank you for your help. Here is the error message : Strict Standards: Declaration of JParameter::loadSetupFile() should be compatible with JRegistry::loadSetupFile() in /home/herballe/www/libraries/joomla/html/parameter.php on line 512 Fatal error: Cannot pass parameter 1 by reference in /home/herballe/www/plugins/system/custom_quantity_tax/custom_quantity_tax.php on line 110 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDQ5MC1wYWdlLWZyZWV6ZXMtd2hlbi1pLWNsaWMtYWRkLXRvLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 9 months ago - 11 years 9 months ago [\#188053](#188053) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Page freezes when I clic "add to cart"](/forum/25-install-update/874490-page-freezes-when-i-clic-add-to-cart#188053 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 2.5.28 Hi, My website was working perfectly well until very recently. The issue is the following: when I try to add a product to the cart by clicking on the "add to cart" button, nothing happens. The page just simply freezes, and I cannot even relog into the website. I have to close google chrome and re open it before I can have access to the website again. I don't know whether there is any connection, but I upgraded my joomla version to 2.5.28 on 19th Jan 2015. Could you have a look and let me know. These bugs happen as well on the French as on the English pages. On any page in fact... Thanks in advance for your help. Best Regards, Vinc")* Hi, Rename the file plugins/system/custom_quantity_tax/custom_quantity_tax.php via FTP to something else and the problem will be solved. Last edit: 11 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). The following user(s) said Thank You: [Vinc ](/forum/user/32117-vinc "View Vinc 's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDQ5MC1wYWdlLWZyZWV6ZXMtd2hlbi1pLWNsaWMtYWRkLXRvLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Vinc ](/forum/user/32117-vinc "View Vinc 's Profile")** - [![Vinc 's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32117-vinc "View Vinc 's Profile") Topic Author - [ Offline](/forum/user/32117-vinc) Less More - Posts: 30 - Thank you received: 0 - - 11 years 9 months ago [\#188087](#188087) by [Vinc ](/forum/user/32117-vinc "View Vinc 's Profile") Replied by *[Vinc ](/forum/user/32117-vinc "View Vinc 's Profile")* on topic *[Page freezes when I clic "add to cart"](/forum/25-install-update/874490-page-freezes-when-i-clic-add-to-cart#188087 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 2.5.28 Hi, My website was working perfectly well until very recently. The issue is the following: when I try to add a product to the cart by clicking on the "add to cart" button, nothing happens. The page just simply freezes, and I cannot even relog into the website. I have to close google chrome and re open it before I can have access to the website again. I don't know whether there is any connection, but I upgraded my joomla version to 2.5.28 on 19th Jan 2015. Could you have a look and let me know. These bugs happen as well on the French as on the English pages. On any page in fact... Thanks in advance for your help. Best Regards, Vinc")* Thank you very much. It's working now! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDQ5MC1wYWdlLWZyZWV6ZXMtd2hlbi1pLWNsaWMtYWRkLXRvLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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