[Skip to main content](#vessel-content) # error message ## - **[habusam](/forum/user/35588-habusam "View habusam's Profile")** - [![habusam's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35588.jpg)](/forum/user/35588-habusam "View habusam's Profile") Topic Author - [ Offline](/forum/user/35588-habusam) - It does not cost anything to be nice Less More - Posts: 154 - Thank you received: 1 - - - - [](http://www.cudahypc.com) - 11 years 8 months ago [\#188635](#188635) by [habusam](/forum/user/35588-habusam "View habusam's Profile") *[error message](/forum/25-install-update/874606-error-message#188635 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* was created by *[habusam](/forum/user/35588-habusam "View habusam's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 8 months ago [\#188638](#188638) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#188638 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* Hi, Please check that the image you uploaded right have an extension (like ".jpg" or ".png") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[habusam](/forum/user/35588-habusam "View habusam's Profile")** - [![habusam's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35588.jpg)](/forum/user/35588-habusam "View habusam's Profile") Topic Author - [ Offline](/forum/user/35588-habusam) - It does not cost anything to be nice Less More - Posts: 154 - Thank you received: 1 - - - - [](http://www.cudahypc.com) - 11 years 8 months ago [\#188735](#188735) by [habusam](/forum/user/35588-habusam "View habusam's Profile") Replied by *[habusam](/forum/user/35588-habusam "View habusam's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#188735 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* where i have to look into that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 8 months ago [\#188743](#188743) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#188743 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* Hi, Well, it's the file you tried to upload. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Lynn](/forum/user/1579-lynn "View Lynn's Profile")** - [![Lynn's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1579-lynn "View Lynn's Profile") - [ Offline](/forum/user/1579-lynn) Less More - Posts: 80 - Thank you received: 0 - - 11 years 8 months ago [\#189917](#189917) by [Lynn](/forum/user/1579-lynn "View Lynn's Profile") Replied by *[Lynn](/forum/user/1579-lynn "View Lynn's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#189917 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* Im getting that message too, after upgrading to the newest version of Hikashop (but not before). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[habusam](/forum/user/35588-habusam "View habusam's Profile")** - [![habusam's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35588.jpg)](/forum/user/35588-habusam "View habusam's Profile") Topic Author - [ Offline](/forum/user/35588-habusam) - It does not cost anything to be nice Less More - Posts: 154 - Thank you received: 1 - - - - [](http://www.cudahypc.com) - 11 years 8 months ago [\#189918](#189918) by [habusam](/forum/user/35588-habusam "View habusam's Profile") Replied by *[habusam](/forum/user/35588-habusam "View habusam's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#189918 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* Well, that is excactly what happen with me, when i upgraded it to the new version of Hikashop, however see the screen shot the reason you had this issue because no picture [ ![error_MSG.png](/forum/attachment/22242) ](/forum/attachment/22242 "error_MSG.png") if you go to the product page like the screen shot below and add picture this msg will go away [ ![error_MSG2.png](/forum/attachment/22243) ](/forum/attachment/22243 "error_MSG2.png") Thanks Sammy - [ ![error_MSG.png](/forum/attachment/22242) ](/forum/attachment/22242 "error_MSG.png") [ ](/forum/attachment/22242?download=1 "error_MSG.png") - [ ![error_MSG2.png](/forum/attachment/22243) ](/forum/attachment/22243 "error_MSG2.png") [ ](/forum/attachment/22243?download=1 "error_MSG2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[habusam](/forum/user/35588-habusam "View habusam's Profile")** - [![habusam's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35588.jpg)](/forum/user/35588-habusam "View habusam's Profile") Topic Author - [ Offline](/forum/user/35588-habusam) - It does not cost anything to be nice Less More - Posts: 154 - Thank you received: 1 - - - - [](http://www.cudahypc.com) - 11 years 8 months ago [\#189925](#189925) by [habusam](/forum/user/35588-habusam "View habusam's Profile") Replied by *[habusam](/forum/user/35588-habusam "View habusam's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#189925 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* I found a better solution follow the steps first download this file called barcode to your desktop [ ![barcode.png](/forum/attachment/22245) ](/forum/attachment/22245 "barcode.png") then go to hikashop click on products, like the following [ ![product.png](/forum/attachment/22246) ](/forum/attachment/22246 "product.png") then click on any one of these products [ ![product_edit.png](/forum/attachment/22247) ](/forum/attachment/22247 "product_edit.png") then add picture like the following see down [ ![add_picture.png](/forum/attachment/22248) ](/forum/attachment/22248 "add_picture.png") then save and close, it should be added to all, at least that what really happen with me thanks again to all of you - [ ![barcode.png](/forum/attachment/22245) ](/forum/attachment/22245 "barcode.png") [ ](/forum/attachment/22245?download=1 "barcode.png") - [ ![product.png](/forum/attachment/22246) ](/forum/attachment/22246 "product.png") [ ](/forum/attachment/22246?download=1 "product.png") - [ ![product_edit.png](/forum/attachment/22247) ](/forum/attachment/22247 "product_edit.png") [ ](/forum/attachment/22247?download=1 "product_edit.png") - [ ![add_picture.png](/forum/attachment/22248) ](/forum/attachment/22248 "add_picture.png") [ ](/forum/attachment/22248?download=1 "add_picture.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 8 months ago [\#189931](#189931) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#189931 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* Hi, Please provide details about your HikaShop configuration for the "File" section. We also need details about what you are doing in the last screen ; when you select the file to upload (the popup you have with the "save" button where you click on "OK"). If we are not able to reproduce your issue or understand what you are doing exactly ; we won't be able to fix it. So, we need more details about your file configuration and the exact process your doing (and specially, the last step ; the other one are classical) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[habusam](/forum/user/35588-habusam "View habusam's Profile")** - [![habusam's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35588.jpg)](/forum/user/35588-habusam "View habusam's Profile") Topic Author - [ Offline](/forum/user/35588-habusam) - It does not cost anything to be nice Less More - Posts: 154 - Thank you received: 1 - - - - [](http://www.cudahypc.com) - 11 years 8 months ago [\#189977](#189977) by [habusam](/forum/user/35588-habusam "View habusam's Profile") Replied by *[habusam](/forum/user/35588-habusam "View habusam's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#189977 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* Sure! I will work on that tomorrow, its Sunday and its my only off day,, So tomorrow Monday I will go with very deep details and show you with many screen shots how i was able to solve the problem, thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[habusam](/forum/user/35588-habusam "View habusam's Profile")** - [![habusam's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35588.jpg)](/forum/user/35588-habusam "View habusam's Profile") Topic Author - [ Offline](/forum/user/35588-habusam) - It does not cost anything to be nice Less More - Posts: 154 - Thank you received: 1 - - - - [](http://www.cudahypc.com) - 11 years 8 months ago - 11 years 8 months ago [\#189994](#189994) by [habusam](/forum/user/35588-habusam "View habusam's Profile") Replied by *[habusam](/forum/user/35588-habusam "View habusam's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#189994 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* Ok here you go what i did follow screenshots first of all I went to check the path of this missing file [ ![product_page.png](/forum/attachment/22258) ](/forum/attachment/22258 "product_page.png") [ ![inspect_element.png](/forum/attachment/22259) ](/forum/attachment/22259 "...ct_element.png") then you need to go to the following line in your Public HTML public_html/yourdomain.com/images/com_hikashop/upload/thumbnails/50x50 then you need to upload the file there((( The barcode.png File) that set you should be done, it seems the update did not include this file when it should uploaded to the folder 50X50 hope that help, im not sure if that going to work for everyone or not, but it works for me Thanks Sammy - [ ![product_page.png](/forum/attachment/22258) ](/forum/attachment/22258 "product_page.png") [ ](/forum/attachment/22258?download=1 "product_page.png") - [ ![inspect_element.png](/forum/attachment/22259) ](/forum/attachment/22259 "...ct_element.png") [ ](/forum/attachment/22259?download=1 "...ct_element.png") Last edit: 11 years 8 months ago by [habusam](/forum/user/35588-habusam "View habusam's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[menolo](/forum/user/36318-menolo "View menolo's Profile")** - [![menolo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36318-menolo "View menolo's Profile") - [ Offline](/forum/user/36318-menolo) Less More - Posts: 4 - Thank you received: 0 - - 11 years 8 months ago [\#192113](#192113) by [menolo](/forum/user/36318-menolo "View menolo's Profile") Replied by *[menolo](/forum/user/36318-menolo "View menolo's Profile")* on topic *[error message](/forum/25-install-update/874606-error-message#192113 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.35 -- Browser(s) name and version -- : Firefox and Chrome Hello every time i add new product comes with the following error or message Message The GD library for thumbnails creation is installed and activated on your website. However, it is not configured to support images. Please make sure that you're using a valid image extension and contact your hosting company or system administrator in order to make sure that the GD library on your web server supports the image extension any ideas how to fix that?, thanks")* I ran in to this same error. Thanks for posting a detailed fix Habusam! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NDYwNi1lcnJvci1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.336 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)