[Skip to main content](#vessel-content) # Sending invoices, confirming orders. ## - **[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")** - [![LudwigVan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36203.png)](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Topic Author - [ Offline](/forum/user/36203-ludwigvan) - OpenSource is a future. Less More - Posts: 19 - Thank you received: 0 - - 11 years 8 months ago [\#192069](#192069) by [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192069 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* was created by *[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")* -- url of the page with the problem -- : [ superiorimportsltd.uk](http://superiorimportsltd.uk) -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: [ ctrlv.cz/shots/2015/02/25/h313.png](http://ctrlv.cz/shots/2015/02/25/h313.png) and popup: [ ctrlv.cz/shots/2015/02/25/UASv.png](http://ctrlv.cz/shots/2015/02/25/UASv.png) I cant change order status. Please help me. Thank you very much. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jabatec](/forum/user/5180-jabatec "View Jabatec's Profile")** - [![Jabatec's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5180.png)](/forum/user/5180-jabatec "View Jabatec's Profile") - [ Offline](/forum/user/5180-jabatec) Less More - Posts: 90 - Thank you received: 15 - - [](https://jabatec.com) - 11 years 8 months ago - 11 years 8 months ago [\#192127](#192127) by [Jabatec](/forum/user/5180-jabatec "View Jabatec's Profile") Replied by *[Jabatec](/forum/user/5180-jabatec "View Jabatec's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192127 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* -- HikaShop version -- : 2.3.5 Business -- Joomla version -- : 3.4.0 Hi LudwigVan I have the same problem. You can change status vía edit order in the back-end, but the process via select "drop down" not work find, When I select drop-down status in the back-end, It open a popup window width the website the front-end and the process send email to customer not work It occur from last update J! 3.4 today. Best regards Javier --- Javier Ballester Last edit: 11 years 8 months ago by [Jabatec](/forum/user/5180-jabatec "View Jabatec's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SarahW](/forum/user/7703-sarahw "View SarahW's Profile")** - [![SarahW's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7703-sarahw "View SarahW's Profile") - [ Offline](/forum/user/7703-sarahw) Less More - Posts: 43 - Thank you received: 3 - - 11 years 8 months ago [\#192135](#192135) by [SarahW](/forum/user/7703-sarahw "View SarahW's Profile") Replied by *[SarahW](/forum/user/7703-sarahw "View SarahW's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192135 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* I have exactly the same problem as above, since the Joomla update today. I've tried reinstalling Hikashop, but that makes no difference. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 8 months ago [\#192148](#192148) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192148 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* Hi, For the documentation, once you are in the order listings or order show page, you can click on the "help" button in the toolbar to see the associated documentation. About the popup issue, it's related to some modification made in Joomla 3.4.0 For the fix, please see the thread: [ www.hikashop.com/forum/5-support-en-fran...ristique.html#192105](http://www.hikashop.com/forum/5-support-en-francais-french-support-/875229-probleme-enregistrement-valeurs-de-caracteristique.html#192105) Where Nicolas is providing the new version of the popup helper. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")** - [![LudwigVan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36203.png)](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Topic Author - [ Offline](/forum/user/36203-ludwigvan) - OpenSource is a future. Less More - Posts: 19 - Thank you received: 0 - - 11 years 8 months ago - 11 years 8 months ago [\#192157](#192157) by [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Replied by *[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192157 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* thank you for fast reply and for swiftly resolving the problem. should i replace php file in hikashop with Nicolas's file? edit: i just replaced file and still not working. I dont understand FR ![:/](/irritated.gif ":/") Last edit: 11 years 8 months ago by [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 11 years 8 months ago [\#192175](#192175) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192175 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* Hi, I am also getting problems after upgrading to Joomla 3.4 error in backend in the orders see attached [ ![Joom3_4_error2.jpg](/forum/attachment/22651) ](/forum/attachment/22651 "...3_4_error2.jpg") [ ![Joom3_4_error1.jpg](/forum/attachment/22652) ](/forum/attachment/22652 "...3_4_error1.jpg") - [ ![Joom3_4_error2.jpg](/forum/attachment/22651) ](/forum/attachment/22651 "...3_4_error2.jpg") [ ](/forum/attachment/22651?download=1 "...3_4_error2.jpg") - [ ![Joom3_4_error1.jpg](/forum/attachment/22652) ](/forum/attachment/22652 "...3_4_error1.jpg") [ ](/forum/attachment/22652?download=1 "...3_4_error1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[allanb](/forum/user/35745-allanb "View allanb's Profile")** - [![allanb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35745-allanb "View allanb's Profile") - [ Offline](/forum/user/35745-allanb) Less More - Posts: 15 - Thank you received: 1 - - 11 years 8 months ago [\#192196](#192196) by [allanb](/forum/user/35745-allanb "View allanb's Profile") Replied by *[allanb](/forum/user/35745-allanb "View allanb's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192196 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* Hi Guys. I have tried this but I am still getting my site in the pop-up. I have simply replaced the file administrator/components/com_hikashop/helpers/popup.php with the one in the zip file. Help will be appreciated, it is really urgent. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 11 years 8 months ago [\#192200](#192200) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192200 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* I have gone back to 3.3.6 all now works ok again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[allanb](/forum/user/35745-allanb "View allanb's Profile")** - [![allanb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35745-allanb "View allanb's Profile") - [ Offline](/forum/user/35745-allanb) Less More - Posts: 15 - Thank you received: 1 - - 11 years 8 months ago [\#192211](#192211) by [allanb](/forum/user/35745-allanb "View allanb's Profile") Replied by *[allanb](/forum/user/35745-allanb "View allanb's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192211 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* Thanks, I was forced to do the same. Now it's all working again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 11 years 8 months ago [\#192218](#192218) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192218 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* It's not the Hikashop boy's fault, I also have a problem with the Joomla 'global configuration' on 3.4. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")** - [![LudwigVan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36203.png)](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Topic Author - [ Offline](/forum/user/36203-ludwigvan) - OpenSource is a future. Less More - Posts: 19 - Thank you received: 0 - - 11 years 8 months ago [\#192226](#192226) by [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Replied by *[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192226 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* Guys hope this issue will be solved without downgrading joomla. Boys from Hikashop are not guilty. We need to wait for some new update. Replaced file not work, we should wait. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 8 months ago [\#192264](#192264) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192264 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* Hi, That's another bug introduced with the changes on the popup system of Joomla 3.4 yes. Change the code: Code: jQuery('#modal-' + id + '-container').find('iframe').attr('src', url); to: Code: if(document.getElementById('modal-' + id + '-container')) jQuery('#modal-' + id + '-container').find('iframe').attr('src', url); else jQuery('#modal-' + id).find('iframe').attr('src', url); in the file media/com_hikashop/js/hikashop.js and that will fix the problem. The following user(s) said Thank You: [Jabatec](/forum/user/5180-jabatec "View Jabatec's Profile"), [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile"), [SarahW](/forum/user/7703-sarahw "View SarahW's Profile"), [donpeek](/forum/user/32230-donpeek "View donpeek's Profile"), [stratacorps](/forum/user/33546-stratacorps "View stratacorps's Profile"), [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")** - [![LudwigVan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36203.png)](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Topic Author - [ Offline](/forum/user/36203-ludwigvan) - OpenSource is a future. Less More - Posts: 19 - Thank you received: 0 - - 11 years 8 months ago [\#192270](#192270) by [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Replied by *[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192270 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* Thank you for fast solution Nicolas! Everythin works. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Aradise](/forum/user/34277-aradise "View Aradise's Profile")** - [![Aradise's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34277.jpg)](/forum/user/34277-aradise "View Aradise's Profile") - [ Offline](/forum/user/34277-aradise) Less More - Posts: 16 - Thank you received: 0 - - [](http://www.aradise.com) - 11 years 8 months ago [\#192291](#192291) by [Aradise](/forum/user/34277-aradise "View Aradise's Profile") Replied by *[Aradise](/forum/user/34277-aradise "View Aradise's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192291 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* These solutions aren't working for me. What am I missing? The same thing occurs, my website front page pops up the confirm window. HikaShop Starter 2.3.5 Joomla 3.4 --- [ www.aradise.com](http://www.aradise.com) Joomla Website Designers and Internet Marketing Specialists Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")** - [![LudwigVan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36203.png)](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Topic Author - [ Offline](/forum/user/36203-ludwigvan) - OpenSource is a future. Less More - Posts: 19 - Thank you received: 0 - - 11 years 7 months ago [\#192307](#192307) by [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Replied by *[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192307 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* did you replaced the php file too? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 7 months ago [\#192292](#192292) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192292 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* Hi, Please be sure that you have right refresh the javascript cache ; removing the cache from your browser. For what we tested, the fix is solving the issue so it should be your cache. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Aradise](/forum/user/34277-aradise "View Aradise's Profile")** - [![Aradise's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34277.jpg)](/forum/user/34277-aradise "View Aradise's Profile") - [ Offline](/forum/user/34277-aradise) Less More - Posts: 16 - Thank you received: 0 - - [](http://www.aradise.com) - 11 years 7 months ago [\#192433](#192433) by [Aradise](/forum/user/34277-aradise "View Aradise's Profile") Replied by *[Aradise](/forum/user/34277-aradise "View Aradise's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192433 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* I did included both changes. What do you mean by "remove the cache?" Do you mean clear my standard browser cache or something else? --- [ www.aradise.com](http://www.aradise.com) Joomla Website Designers and Internet Marketing Specialists Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")** - [![LudwigVan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36203.png)](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Topic Author - [ Offline](/forum/user/36203-ludwigvan) - OpenSource is a future. Less More - Posts: 19 - Thank you received: 0 - - 11 years 7 months ago [\#192437](#192437) by [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") Replied by *[LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192437 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* I think try to remove joomla cache also, System>clear cache Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[donpeek](/forum/user/32230-donpeek "View donpeek's Profile")** - [![donpeek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32230-donpeek "View donpeek's Profile") - [ Offline](/forum/user/32230-donpeek) Less More - Posts: 3 - Thank you received: 0 - - 11 years 7 months ago [\#192443](#192443) by [donpeek](/forum/user/32230-donpeek "View donpeek's Profile") Replied by *[donpeek](/forum/user/32230-donpeek "View donpeek's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192443 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* That needs to be in HS 3.2.6 ... and they need to get it out. ASAP.. . as you know, when a new install fails, out of the box.. My customer reported it to me.. when they got stuck on an order.. They didn't know what they did to break it.. They have the Essential package so I make a new install on a blank site to try to compare the sites and fix it.. I was surprised when a NEW install did not work.. Thanks.. This gets them going.. .. Don Peek Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 7 months ago [\#192472](#192472) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders#192472 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.")* @Aradise yes your browser cache. @donpeek we're working on preparing a new release. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTIyNS1zZW5kaW5nLWludm9pY2VzLWNvbmZpcm1pbmctb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.590 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)