[Skip to main content](#vessel-content) # click on payment just refreshes the page ## - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago [\#195630](#195630) by [121261](/forum/user/26582-121261 "View 121261's Profile") *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#195630 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* was created by *[121261](/forum/user/26582-121261 "View 121261's Profile")* -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#195644](#195644) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#195644 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* Hello Bison, > the page just refreshes.. Can you give me more details about the issue that you are having through some screenshots for example ? Does it fix your issue if you change the value of the "Auto submit shipping and payment methods selection" option and test it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago [\#195916](#195916) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#195916 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* Hi when payment selection is done and you try to checkout, the page just refreshes. Also, I tried to set "Auto submit shipping and payment methods selection" to yes, but when you select payment, the page just goes white. Please advise and help. Let med know where to send admin credentials, so you can see for your self. regards Bison Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Cokin Kong](/forum/user/36041-cokin-kong "View Cokin Kong's Profile")** - [![Cokin Kong's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36041-cokin-kong "View Cokin Kong's Profile") - [ Offline](/forum/user/36041-cokin-kong) Less More - Posts: 7 - Thank you received: 0 - - 11 years 7 months ago - 11 years 7 months ago [\#195966](#195966) by [Cokin Kong](/forum/user/36041-cokin-kong "View Cokin Kong's Profile") Replied by *[Cokin Kong](/forum/user/36041-cokin-kong "View Cokin Kong's Profile")* on topic *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#195966 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* i got the same problem, ![:(](/media/kunena/emoticons/5.png ":(") after update to 2.4.0 the checkout button is invalid, when click it the page just refreshed Last edit: 11 years 7 months ago by [Cokin Kong](/forum/user/36041-cokin-kong "View Cokin Kong's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Cokin Kong](/forum/user/36041-cokin-kong "View Cokin Kong's Profile")** - [![Cokin Kong's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36041-cokin-kong "View Cokin Kong's Profile") - [ Offline](/forum/user/36041-cokin-kong) Less More - Posts: 7 - Thank you received: 0 - - 11 years 6 months ago [\#196080](#196080) by [Cokin Kong](/forum/user/36041-cokin-kong "View Cokin Kong's Profile") Replied by *[Cokin Kong](/forum/user/36041-cokin-kong "View Cokin Kong's Profile")* on topic *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#196080 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* Hi, after update to 2.4.0 , clicking the "finish" button can't go to the payment page, and just refresh the page. please check attached screenshot. Thank you! - [ ![20150325092822.jpg](/forum/attachment/23314) ](/forum/attachment/23314 "...0325092822.jpg") [ ](/forum/attachment/23314?download=1 "...0325092822.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 6 months ago [\#195987](#195987) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#195987 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* Hi, They indeed have to click twice on the "finish" button on the checkout page to reach the payment page. But actually they can checkout. Please give us a screenshot of your checkout settings in order to reproduce the issue on our end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 6 months ago [\#196130](#196130) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#196130 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* WHAT ??? I never heard of a shop system, that requeries 2 clicks on a button, why in the world should they, and more importent, how is the customer to know ?????? [ ![checkout-configuration.jpg](/forum/attachment/23321) ](/forum/attachment/23321 "...figuration.jpg") [ ![checkout_shipping.jpg](/forum/attachment/23322) ](/forum/attachment/23322 "...t_shipping.jpg") - [ ![checkout-configuration.jpg](/forum/attachment/23321) ](/forum/attachment/23321 "...figuration.jpg") [ ](/forum/attachment/23321?download=1 "...figuration.jpg") - [ ![checkout_shipping.jpg](/forum/attachment/23322) ](/forum/attachment/23322 "...t_shipping.jpg") [ ](/forum/attachment/23322?download=1 "...t_shipping.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 6 months ago [\#196131](#196131) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#196131 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* As I started to say - This behavior has only started AFTER upgrade to 2.40....So something must have changed in the software, because we havent changed anything. regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 6 months ago [\#196139](#196139) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[click on payment just refreshes the page](/forum/25-install-update/875832-click-on-payment-just-refreshes-the-page#196139 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 HI Upgraded to 2.4.0 Now our users says they cant complete a buy - they keep getting the same page. On investigating, this seems to be true- at payment page, the page just refreshes.. Please advise and help regards Bison")* Hello, > Also, I tried to set "Auto submit shipping and payment methods selection" to yes, but when you select payment, the page just goes white. If you are having a blank page, can you : - Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language") - Set the "error reporting" option of the Joomla configuration to "maximum" - Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NTgzMi1jbGljay1vbi1wYXltZW50LWp1c3QtcmVmcmVzaGVzLXRoZS1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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