[Skip to main content](#vessel-content) # Blank Screens When Going To Hikishop on Back End ## - **[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")** - [![BarbMc1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32780-barbmc1 "View BarbMc1's Profile") Topic Author - [ Offline](/forum/user/32780-barbmc1) Less More - Posts: 19 - Thank you received: 0 - - 11 years 4 months ago [\#203677](#203677) by [BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile") *[Blank Screens When Going To Hikishop on Back End](/forum/25-install-update/877324-blank-screens-when-going-to-hikishop-on-back-end#203677 "-- url of the page with the problem -- : www.mcgheesminiatures.com/administrator/...ikashop&ctrl=product -- HikaShop version -- : 2.4.0 -- Joomla version -- : 2.5.8 -- Browser(s) name and version -- : Explorer 11.0 -- Error-message(debug-mod must be tuned on) -- : HTTP 500 This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. I recently have been in the process of transfering my website to a new host. I did not have these problems with the old host, but am now having it with the new. I tried to hit the export botton when on the product page. I get an HTTP 500 error. This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. I talked to BlueHost, my new host, and they found this error on their server: [error] [client 69.195.67.135] File does not exist: /home2/mcgheesm/public_html/media/com_hikashop/js, referer: www.mcgheesminiatures.com/ They told me that it is a log message from their domlogs. They suggested going to HikaShop. I also was trying to work with Mass Actions. I found a post called "Mass delete products". The post is 10 monthes old. Here someone asked a question about deleting a large number of products. The answer was to create a new mass action, use a csv file with the products to delete, use the file as a filter, and delete as the action. Sounds great to me. However, when I try to click on New button, I go to a blank screne. I also tried to click on, to open the Mass delete function already in HikaShop, I get the same thing, a blank screen. I seems like something did not full transfer over to the new host? But since others are having trouble with this as well, I hoping that there is some answer that I'm not finding. Any help on this would really mean a lot. Barbara")* was created by *[BarbMc1](/forum/user/32780-barbmc1 "View BarbMc1's Profile")* -- url of the page with the problem -- : [ www.mcgheesminiatures.com/administrator/...ikashop&ctrl=product](http://www.mcgheesminiatures.com/administrator/index.php?option=com_hikashop&ctrl=product) -- HikaShop version -- : 2.4.0 -- Joomla version -- : 2.5.8 -- Browser(s) name and version -- : Explorer 11.0 -- Error-message(debug-mod must be tuned on) -- : HTTP 500 This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. I recently have been in the process of transfering my website to a new host. I did not have these problems with the old host, but am now having it with the new. I tried to hit the export botton when on the product page. I get an HTTP 500 error. This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. I talked to BlueHost, my new host, and they found this error on their server: [error] [client 69.195.67.135] File does not exist: /home2/mcgheesm/public_html/media/com_hikashop/js, referer: [ www.mcgheesminiatures.com/](http://www.mcgheesminiatures.com/) They told me that it is a log message from their domlogs. They suggested going to HikaShop. I also was trying to work with Mass Actions. I found a post called "Mass delete products". The post is 10 monthes old. Here someone asked a question about deleting a large number of products. The answer was to create a new mass action, use a csv file with the products to delete, use the file as a filter, and delete as the action. Sounds great to me. However, when I try to click on New button, I go to a blank screne. I also tried to click on, to open the Mass delete function already in HikaShop, I get the same thing, a blank screen. I seems like something did not full transfer over to the new host? But since others are having trouble with this as well, I hoping that there is some answer that I'm not finding. Any help on this would really mean a lot. Barbara Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NzMyNC1ibGFuay1zY3JlZW5zLXdoZW4tZ29pbmctdG8taGlraXNob3Atb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 4 months ago [\#203685](#203685) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank Screens When Going To Hikishop on Back End](/forum/25-install-update/877324-blank-screens-when-going-to-hikishop-on-back-end#203685 "-- url of the page with the problem -- : www.mcgheesminiatures.com/administrator/...ikashop&ctrl=product -- HikaShop version -- : 2.4.0 -- Joomla version -- : 2.5.8 -- Browser(s) name and version -- : Explorer 11.0 -- Error-message(debug-mod must be tuned on) -- : HTTP 500 This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. I recently have been in the process of transfering my website to a new host. I did not have these problems with the old host, but am now having it with the new. I tried to hit the export botton when on the product page. I get an HTTP 500 error. This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help. I talked to BlueHost, my new host, and they found this error on their server: [error] [client 69.195.67.135] File does not exist: /home2/mcgheesm/public_html/media/com_hikashop/js, referer: www.mcgheesminiatures.com/ They told me that it is a log message from their domlogs. They suggested going to HikaShop. I also was trying to work with Mass Actions. I found a post called "Mass delete products". The post is 10 monthes old. Here someone asked a question about deleting a large number of products. The answer was to create a new mass action, use a csv file with the products to delete, use the file as a filter, and delete as the action. Sounds great to me. However, when I try to click on New button, I go to a blank screne. I also tried to click on, to open the Mass delete function already in HikaShop, I get the same thing, a blank screen. I seems like something did not full transfer over to the new host? But since others are having trouble with this as well, I hoping that there is some answer that I'm not finding. Any help on this would really mean a lot. Barbara")* Hi, The error in your server log file is not related to the 500 page you got. I think that you should have a PHP fatal error ; so you should take a look in your PHP error log. Having more details thanks to the error message will help us to understand the issue and find the appropriate fix. About mass-actions I know that it uses plugins to work so maybe a missing plugin could be the source of the problem ; like that it's difficult to say. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NzMyNC1ibGFuay1zY3JlZW5zLXdoZW4tZ29pbmctdG8taGlraXNob3Atb24tYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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