[Skip to main content](#vessel-content) # How to NOT send emails after cart is created ## - **[anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile")** - [![anchorpointfilms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") Topic Author - [ Offline](/forum/user/36154-anchorpointfilms) Less More - Posts: 19 - Thank you received: 0 - - 11 years 4 months ago [\#205026](#205026) by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") *[How to NOT send emails after cart is created](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205026 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : not a browser issue -- Error-message(debug-mod must be tuned on) -- : There is no error message. We just need to change some configuration. We feel sending an email confirming a order that was not actually completed by PayPal is confusing our clients. This is because some of them have not completed the actual checkout at PayPal which is our ONLY payment option and so their order never actually completed. Yet they received an email from us stating the order had completed. Can you show me where I could turn off the email that notifies the customer as well as the administrator when an order has been created and sent to PayPal? We would like to only send a notice to everybody AFTER the order has been processed by PayPal and the confirmation has been given to us from PayPal. Thank you so much for your amazing help!")* was created by *[anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile")* -- url of the page with the problem -- : [ www.anchorpointfilms.com](http://www.anchorpointfilms.com) -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : not a browser issue -- Error-message(debug-mod must be tuned on) -- : There is no error message. We just need to change some configuration. We feel sending an email confirming a order that was not actually completed by PayPal is confusing our clients. This is because some of them have not completed the actual checkout at PayPal which is our ONLY payment option and so their order never actually completed. Yet they received an email from us stating the order had completed. Can you show me where I could turn off the email that notifies the customer as well as the administrator when an order has been created and sent to PayPal? We would like to only send a notice to everybody AFTER the order has been processed by PayPal and the confirmation has been given to us from PayPal. Thank you so much for your amazing help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NzU4Mi1ob3ctdG8tbm90LXNlbmQtZW1haWxzLWFmdGVyLWNhcnQtaXMtY3JlYXRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 4 months ago [\#205029](#205029) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How to NOT send emails after cart is created](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205029 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : not a browser issue -- Error-message(debug-mod must be tuned on) -- : There is no error message. We just need to change some configuration. We feel sending an email confirming a order that was not actually completed by PayPal is confusing our clients. This is because some of them have not completed the actual checkout at PayPal which is our ONLY payment option and so their order never actually completed. Yet they received an email from us stating the order had completed. Can you show me where I could turn off the email that notifies the customer as well as the administrator when an order has been created and sent to PayPal? We would like to only send a notice to everybody AFTER the order has been processed by PayPal and the confirmation has been given to us from PayPal. Thank you so much for your amazing help!")* Hi, You can go in the menu System>Emails and disable the "order creation notification" (email sent to the user) and the "order admin notification" (email sent to the admin). That way, you'll only get the payment notifications to the admin and the order status notification to the customer after the payment has been received and the order confirmed. This requires the Business edition. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NzU4Mi1ob3ctdG8tbm90LXNlbmQtZW1haWxzLWFmdGVyLWNhcnQtaXMtY3JlYXRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile")** - [![anchorpointfilms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") Topic Author - [ Offline](/forum/user/36154-anchorpointfilms) Less More - Posts: 19 - Thank you received: 0 - - 11 years 4 months ago [\#205789](#205789) by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") Replied by *[anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile")* on topic *[How to NOT send emails after cart is created](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205789 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : not a browser issue -- Error-message(debug-mod must be tuned on) -- : There is no error message. We just need to change some configuration. We feel sending an email confirming a order that was not actually completed by PayPal is confusing our clients. This is because some of them have not completed the actual checkout at PayPal which is our ONLY payment option and so their order never actually completed. Yet they received an email from us stating the order had completed. Can you show me where I could turn off the email that notifies the customer as well as the administrator when an order has been created and sent to PayPal? We would like to only send a notice to everybody AFTER the order has been processed by PayPal and the confirmation has been given to us from PayPal. Thank you so much for your amazing help!")* Thank you for the reply. Would it be possible to just turn off ALL email notifications for HikaShop in the Essential version? We could just check the backend for orders daily. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NzU4Mi1ob3ctdG8tbm90LXNlbmQtZW1haWxzLWFmdGVyLWNhcnQtaXMtY3JlYXRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 4 months ago [\#205796](#205796) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How to NOT send emails after cart is created](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205796 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : not a browser issue -- Error-message(debug-mod must be tuned on) -- : There is no error message. We just need to change some configuration. We feel sending an email confirming a order that was not actually completed by PayPal is confusing our clients. This is because some of them have not completed the actual checkout at PayPal which is our ONLY payment option and so their order never actually completed. Yet they received an email from us stating the order had completed. Can you show me where I could turn off the email that notifies the customer as well as the administrator when an order has been created and sent to PayPal? We would like to only send a notice to everybody AFTER the order has been processed by PayPal and the confirmation has been given to us from PayPal. Thank you so much for your amazing help!")* Hi, Edit all the files of the emails you want to disable in the folder media/com_hikashop/mail/ and add the line: <?php $mail->published = false; ?> and that should do it. Note that you'll have to redo that after each update, unlike when you configure your emails via the interface with the Business edition. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NzU4Mi1ob3ctdG8tbm90LXNlbmQtZW1haWxzLWFmdGVyLWNhcnQtaXMtY3JlYXRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile")** - [![anchorpointfilms's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") Topic Author - [ Offline](/forum/user/36154-anchorpointfilms) Less More - Posts: 19 - Thank you received: 0 - - 11 years 4 months ago - 11 years 4 months ago [\#205888](#205888) by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") Replied by *[anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile")* on topic *[How to NOT send emails after cart is created](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205888 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : not a browser issue -- Error-message(debug-mod must be tuned on) -- : There is no error message. We just need to change some configuration. We feel sending an email confirming a order that was not actually completed by PayPal is confusing our clients. This is because some of them have not completed the actual checkout at PayPal which is our ONLY payment option and so their order never actually completed. Yet they received an email from us stating the order had completed. Can you show me where I could turn off the email that notifies the customer as well as the administrator when an order has been created and sent to PayPal? We would like to only send a notice to everybody AFTER the order has been processed by PayPal and the confirmation has been given to us from PayPal. Thank you so much for your amazing help!")* Thank you very much! Last edit: 11 years 4 months ago by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3NzU4Mi1ob3ctdG8tbm90LXNlbmQtZW1haWxzLWFmdGVyLWNhcnQtaXMtY3JlYXRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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