[Skip to main content](#vessel-content) # Site looping back to Login after checkout ## - **[Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile")** - [![Sheldon's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/time_eye.jpg)](/forum/user/35992-sheldon "View Sheldon's Profile") Topic Author - [ Offline](/forum/user/35992-sheldon) Less More - Posts: 17 - Thank you received: 0 - - 11 years 3 months ago [\#209251](#209251) by [Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile") *[Site looping back to Login after checkout](/forum/25-install-update/878333-site-looping-back-to-login-after-checkout#209251 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.11 -- Browser(s) name and version -- : Firefox 39 Hello, After the 2.5.0 update customers have been calling and telling us they can not complete the checkout process. After they fill out the required fields and hit next it loops to the same page but the option have been selected. When I try to buy something from my site it wont progress from the login page. There are no error messages. These are the checkout settings I have selected view.xscreenshot.com/cee77d80a68ff13e3feec29f7c2f1793 Has anyone else had this problem? Thank you")* was created by *[Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.11 -- Browser(s) name and version -- : Firefox 39 Hello, After the 2.5.0 update customers have been calling and telling us they can not complete the checkout process. After they fill out the required fields and hit next it loops to the same page but the option have been selected. When I try to buy something from my site it wont progress from the login page. There are no error messages. These are the checkout settings I have selected [ view.xscreenshot.com/cee77d80a68ff13e3feec29f7c2f1793](http://view.xscreenshot.com/cee77d80a68ff13e3feec29f7c2f1793) Has anyone else had this problem? Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODMzMy1zaXRlLWxvb3BpbmctYmFjay10by1sb2dpbi1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile")** - [![Sheldon's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/time_eye.jpg)](/forum/user/35992-sheldon "View Sheldon's Profile") Topic Author - [ Offline](/forum/user/35992-sheldon) Less More - Posts: 17 - Thank you received: 0 - - 11 years 3 months ago - 11 years 3 months ago [\#209256](#209256) by [Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile") Replied by *[Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile")* on topic *[Site looping back to Login after checkout](/forum/25-install-update/878333-site-looping-back-to-login-after-checkout#209256 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.11 -- Browser(s) name and version -- : Firefox 39 Hello, After the 2.5.0 update customers have been calling and telling us they can not complete the checkout process. After they fill out the required fields and hit next it loops to the same page but the option have been selected. When I try to buy something from my site it wont progress from the login page. There are no error messages. These are the checkout settings I have selected view.xscreenshot.com/cee77d80a68ff13e3feec29f7c2f1793 Has anyone else had this problem? Thank you")* OK, I cleared cookies and cache. Now it loops me back to the Login. Over and over again If I disable the Canada Post shipping plugin , it works. Checkout can be finished and the order goes through. The CP plugin has been working for 10 months now, but not after this recent update. Can you please check the 2.5.0 update and see what the conflict is? Thanks very much Last edit: 11 years 3 months ago by [Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODMzMy1zaXRlLWxvb3BpbmctYmFjay10by1sb2dpbi1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago - 11 years 3 months ago [\#209282](#209282) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Site looping back to Login after checkout](/forum/25-install-update/878333-site-looping-back-to-login-after-checkout#209282 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.11 -- Browser(s) name and version -- : Firefox 39 Hello, After the 2.5.0 update customers have been calling and telling us they can not complete the checkout process. After they fill out the required fields and hit next it loops to the same page but the option have been selected. When I try to buy something from my site it wont progress from the login page. There are no error messages. These are the checkout settings I have selected view.xscreenshot.com/cee77d80a68ff13e3feec29f7c2f1793 Has anyone else had this problem? Thank you")* --- EDIT --- After a lot of testing, we succeed to reproduce your issue which was coming from the Canada Post shipping method. You'll find through that thread the last Canada post shipping method version which will be add through the last Hikashop version : [ www.hikashop.com/forum/checkout/878304-c...-via-hik.html#209321](http://www.hikashop.com/forum/checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik.html#209321) Last edit: 11 years 3 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). The following user(s) said Thank You: [Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODMzMy1zaXRlLWxvb3BpbmctYmFjay10by1sb2dpbi1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile")** - [![Sheldon's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/time_eye.jpg)](/forum/user/35992-sheldon "View Sheldon's Profile") Topic Author - [ Offline](/forum/user/35992-sheldon) Less More - Posts: 17 - Thank you received: 0 - - 11 years 3 months ago [\#209452](#209452) by [Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile") Replied by *[Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile")* on topic *[Site looping back to Login after checkout](/forum/25-install-update/878333-site-looping-back-to-login-after-checkout#209452 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.11 -- Browser(s) name and version -- : Firefox 39 Hello, After the 2.5.0 update customers have been calling and telling us they can not complete the checkout process. After they fill out the required fields and hit next it loops to the same page but the option have been selected. When I try to buy something from my site it wont progress from the login page. There are no error messages. These are the checkout settings I have selected view.xscreenshot.com/cee77d80a68ff13e3feec29f7c2f1793 Has anyone else had this problem? Thank you")* You nailed it! Thank you for your efforts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODMzMy1zaXRlLWxvb3BpbmctYmFjay10by1sb2dpbi1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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