[Skip to main content](#vessel-content) # Not Impressed.... ## - **[ixtlan56](/forum/user/38304-ixtlan56 "View ixtlan56's Profile")** - [![ixtlan56's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38304-ixtlan56 "View ixtlan56's Profile") Topic Author - [ Offline](/forum/user/38304-ixtlan56) Less More - Posts: 2 - Thank you received: 0 - - 11 years 2 months ago [\#211052](#211052) by [ixtlan56](/forum/user/38304-ixtlan56 "View ixtlan56's Profile") *[Not Impressed....](/forum/25-install-update/878658-not-impressed#211052 "Site does not work after installation of cart. Keep getting blank config pages and 500 error message. Turned on Debug and the whole sites down. I was going to buy, but now thinking about using another cart. Support don't answer either. Not impressed....")* was created by *[ixtlan56](/forum/user/38304-ixtlan56 "View ixtlan56's Profile")* Site does not work after installation of cart. Keep getting blank config pages and 500 error message. Turned on Debug and the whole sites down. I was going to buy, but now thinking about using another cart. Support don't answer either. Not impressed.... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODY1OC1ub3QtaW1wcmVzc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 months ago [\#211055](#211055) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Not Impressed....](/forum/25-install-update/878658-not-impressed#211055 "Site does not work after installation of cart. Keep getting blank config pages and 500 error message. Turned on Debug and the whole sites down. I was going to buy, but now thinking about using another cart. Support don't answer either. Not impressed....")* Hi, Like we wrote you by email, we have a documentation page for installation issue. [ www.hikashop.com/support/support/documen...-install.html#errors](http://www.hikashop.com/support/support/documentation/59-hikashop-how-to-install.html#errors) And we also have a F.A.Q. page. Now, if you have blank page ; it means that you have some PHP errors : so you should take a look at that error file and provide some details about the error. Because without any single information about your issue ; we can't help you to fix an unknown problem. Please be careful with your words and your public criticism specially when complaining about a non response of the support team, after around 5h for a contact message sent a Friday night a 8PM. Yes, the support team does not reply on the minute and yes the support team is trying to take some rest during the week end (even if we replied to some message...) So, please be careful and understanding about the work the support team is doing for every users ; even if you're using the starter (free) edition ! And please also note that we generally reply under 24 hours so be patient and do not send private message to moderators at 2am in order to get a faster reply. We reply to all message but we reply to older message in priority. I hope that I'm clear enough. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODY1OC1ub3QtaW1wcmVzc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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