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#   404 Error when clicking on product or options

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11 years 2 months ago -  11 years 2 months ago [\#211197](#211197) by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")  *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211197 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")* was created by *[rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")*

-- HikaShop version -- : 2.5.2
-- Joomla version -- : 3.4.3

If you go to [ ](https://www.rosmini.school.nz/community/shop)[ www.rosmini.school.nz/community/shop](https://www.rosmini.school.nz/community/shop) and click on options for my product you will see my error.

I did notice it doing the same thing once when I clicked on the actual product for more details.

Last edit: 11 years 2 months ago by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile").

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11 years 2 months ago [\#211205](#211205) by [info@cheops.dk](/forum/user/38329-info-cheops-dk "View info@cheops.dk's Profile")  Replied by *[info@cheops.dk](/forum/user/38329-info-cheops-dk "View info@cheops.dk's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211205 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

I have the same problem with this shop!
When you click on a product image the site returns a 404 error

Try the first product on the left...
[ www.danskblokart.dk/index.php/web-shop/b.../category/25-diverse](http://www.danskblokart.dk/index.php/web-shop/blokartshop/category/25-diverse)

Cheers

/Claus

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11 years 2 months ago [\#211199](#211199) by [Jerome](/forum/user/80-jerome "View Jerome's Profile")  Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211199 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

Hi,

The link for the product is Code:

https://www.rosmini.school.nz/shop/product/1-1st-xv-training-camp

But when you try to open the page, you're redirected to Code:

https://www.rosmini.school.nz/index.php?option=com_content&amp;view=article&amp;id=1458

That redirection is not something provided by HikaShop.
Please check your SEF settings and youor SEF extension or any plugin which can generate redirection.
Please also check that you do not have any canonical URL configured for your product.

Regards,

---

Jerome - Obsidev.com
HikaMarket &amp; HikaSerial developer / HikaShop core dev team.

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11 years 2 months ago [\#211308](#211308) by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")  Replied by *[rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211308 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

Ouch this is going to be difficulty for me to resolve so I would be greatfull for some pointers.

The only SEO that I know I am using is the system settings:

[ ![seo.png](/forum/attachment/25940) ](/forum/attachment/25940 "seo.png")

Further the custom 404 error was set up following: [ docs.joomla.org/Creating\_a\_Custom\_404\_Error\_Page](https://docs.joomla.org/Creating_a_Custom_404_Error_Page) (if I remember correctly).

Any suggestions how I proceed?

- [ ![seo.png](/forum/attachment/25940) ](/forum/attachment/25940 "seo.png") [ ](/forum/attachment/25940?download=1 "seo.png")

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11 years 2 months ago [\#211310](#211310) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211310 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

@rcadmin:
Try to turn off the "force canonical URLs on listings" setting of your HikaShop configuration page.

@info@cheops.dk:
It works fine:
[ take.ms/8ElS6](http://take.ms/8ElS6)
[ take.ms/emFLj](http://take.ms/emFLj)

The following user(s) said Thank You: [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")

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11 years 2 months ago [\#211334](#211334) by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")  Replied by *[rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211334 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

That did it... sorry I missed it earlier. What doe I loose by not using that?

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11 years 2 months ago [\#211370](#211370) by [info@cheops.dk](/forum/user/38329-info-cheops-dk "View info@cheops.dk's Profile")  Replied by *[info@cheops.dk](/forum/user/38329-info-cheops-dk "View info@cheops.dk's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211370 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

I found it myself ![:)](/media/kunena/emoticons/8.png ":)")

Tanx for super support ![;-)](/media/kunena/emoticons/14.png ";-)") ![;-)](/media/kunena/emoticons/14.png ";-)")

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11 years 2 months ago [\#211372](#211372) by [Jerome](/forum/user/80-jerome "View Jerome's Profile")  Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211372 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

Hi,

@rcadmin
The URL of the product page might not always be the same based on the location from where you're accessing it.
But that's not really a problem since the canonical URL will still be provided to crawlers.

@info@cheops.dk
Good to know that your problem is solved.

Regards,

---

Jerome - Obsidev.com
HikaMarket &amp; HikaSerial developer / HikaShop core dev team.

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11 years 2 months ago -  11 years 2 months ago [\#211666](#211666) by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")  Replied by *[rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211666 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

With reference to the above I am noticing this behavour in my backend too. I went to edit a view but when I tried to save, I got redirected and the data was not saved.

Just tired editing the language file and the same thing happened too

Last edit: 11 years 2 months ago by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile").

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11 years 2 months ago [\#211681](#211681) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211681 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

Hi,

The SEF system is not used on the backend.
So even if the result is the same, the cause is bound to be totally different.
This is probably caused by a security module of your web server which prevents you from sending PHP code/ini file code in your requests.
Turn off that web server module or configure it to not check on that and it will work.
Or directly edit the files via FTP to circumvent the problem.

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11 years 2 months ago [\#211736](#211736) by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")  Replied by *[rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211736 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

I now realise that this has nothing to do with the Hika products and so won't continue with a post after this but just to ask one more question. It has now also started happening when I try and edit a particular article. Could it maybe be a virus?

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11 years 2 months ago [\#211745](#211745) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211745 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

No, I don't think a virus would do that.
Here is a thread talking about the same problem you're having (as far as I can see):
[ www.hikashop.com/forum/2-general-talk-ab...74-saving-views.html](https://www.hikashop.com/forum/2-general-talk-about-hikashop/7374-saving-views.html)

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11 years 2 months ago [\#211765](#211765) by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")  Replied by *[rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211765 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

Thanks for that. I have just come to the same conclusion 30 min earlier. I build a plain Joomla site without any extensions and then added an article. If the article was above a certain length the issue then raised it's head.

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11 years 2 months ago [\#211848](#211848) by [rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")  Replied by *[rcadmin](/forum/user/38257-rcadmin "View rcadmin's Profile")* on topic *[404 Error when clicking on product or options](/forum/25-install-update/878692-404-error-when-clicking-on-product-or-options#211848 "-- HikaShop version -- : 2.5.2 -- Joomla version -- : 3.4.3  If you go to and click on options for my product you will see my error.  I did notice it doing the same thing once when I clicked on the actual product for more details.")*

Yip is was "modsecurity" ... all sorted ![:)](/media/kunena/emoticons/8.png ":)") Thanks again

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