[Skip to main content](#vessel-content) # Payments are not automatically processed ## - **[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")** - [![pamZGS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35438-pamzgs "View pamZGS's Profile") Topic Author - [ Offline](/forum/user/35438-pamzgs) Less More - Posts: 18 - Thank you received: 1 - - 11 years 2 months ago [\#212232](#212232) by [pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile") *[Payments are not automatically processed](/forum/25-install-update/878893-payments-are-not-automatically-processed#212232 "-- url of the page with the problem -- : www.brainsugarhealth.com/ -- HikaShop version -- : 2,5,0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3+ -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : since update, Paypal payments are not automatically processing - I am losing orders!!! hello, Since updating, our payments are not automatically processing!!! Since updating - orders are not being captured and processed automatically by Paypal. I have to go in and manually do this. Is there a setting (or can I leave it blank) so that it can happen automatically? And we are not being notified that it is not happening. - Also customer is not receiving confirmation email even when I manually capture the order. thank you, Pam")* was created by *[pamZGS](/forum/user/35438-pamzgs "View pamZGS's Profile")* -- url of the page with the problem -- : [ www.brainsugarhealth.com/](http://www.brainsugarhealth.com/) -- HikaShop version -- : 2,5,0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3+ -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : since update, Paypal payments are not automatically processing - I am losing orders!!! hello, Since updating, our payments are not automatically processing!!! Since updating - orders are not being captured and processed automatically by Paypal. I have to go in and manually do this. Is there a setting (or can I leave it blank) so that it can happen automatically? And we are not being notified that it is not happening. - Also customer is not receiving confirmation email even when I manually capture the order. thank you, Pam Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODg5My1wYXltZW50cy1hcmUtbm90LWF1dG9tYXRpY2FsbHktcHJvY2Vzc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 2 months ago [\#212239](#212239) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Payments are not automatically processed](/forum/25-install-update/878893-payments-are-not-automatically-processed#212239 "-- url of the page with the problem -- : www.brainsugarhealth.com/ -- HikaShop version -- : 2,5,0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3+ -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : since update, Paypal payments are not automatically processing - I am losing orders!!! hello, Since updating, our payments are not automatically processing!!! Since updating - orders are not being captured and processed automatically by Paypal. I have to go in and manually do this. Is there a setting (or can I leave it blank) so that it can happen automatically? And we are not being notified that it is not happening. - Also customer is not receiving confirmation email even when I manually capture the order. thank you, Pam")* Hi, I don't think that this is linked to the update. It's either that you activated the "enable validation mode" setting of the paypal payment method or that you configured your PayPal account to not capture payments automatically. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODg5My1wYXltZW50cy1hcmUtbm90LWF1dG9tYXRpY2FsbHktcHJvY2Vzc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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