[Skip to main content](#vessel-content) # No email data stored. ## - **[Webteur](/forum/user/38209-webteur "View Webteur's Profile")** - [![Webteur's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38209-webteur "View Webteur's Profile") Topic Author - [ Offline](/forum/user/38209-webteur) Less More - Posts: 18 - Thank you received: 0 - - 11 years 2 months ago [\#212298](#212298) by [Webteur](/forum/user/38209-webteur "View Webteur's Profile") *[No email data stored.](/forum/25-install-update/878903-no-email-data-stored#212298 "-- HikaShop version -- : 2.5.0 When a customer places an order, I would not want his email data is stored. I got the settings Login stand up guest .. When the customer places an order again with the same email address then gives HikaShop this email already exists, and the order can not be completed. How do I set no email address is stored?")* was created by *[Webteur](/forum/user/38209-webteur "View Webteur's Profile")* -- HikaShop version -- : 2.5.0 When a customer places an order, I would not want his email data is stored. I got the settings Login stand up guest .. When the customer places an order again with the same email address then gives HikaShop this email already exists, and the order can not be completed. How do I set no email address is stored? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODkwMy1uby1lbWFpbC1kYXRhLXN0b3JlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")** - [![lousyfool's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28604.jpg)](/forum/user/28604-lousyfool "View lousyfool's Profile") - [ Offline](/forum/user/28604-lousyfool) Less More - Posts: 2143 - Thank you received: 747 - - [](http://www.inphase.one) - 11 years 2 months ago [\#212312](#212312) by [lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile") Replied by *[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")* on topic *[No email data stored.](/forum/25-install-update/878903-no-email-data-stored#212312 "-- HikaShop version -- : 2.5.0 When a customer places an order, I would not want his email data is stored. I got the settings Login stand up guest .. When the customer places an order again with the same email address then gives HikaShop this email already exists, and the order can not be completed. How do I set no email address is stored?")* The message that an email already exists while attempting to checkout as guest tells you clearly that this customer is not a "guest" anymore, but that he has a (Joomla) user account with that email address. So, you should probably provide the possibility for existing users to log in to their account. The alternative is to delete existing customers' user accounts, but be aware of the implications and possible consequences. See also here :http://www.hikashop.com/forum/checkout/872332-cant-pay-for-product-email-already-in-use.html#175915 and in other similar threads. --- Need help with customisations of layouts, style or other site development? [ PM me!](/component/uddeim/?task=new) (Don't forget to turn on [ "E-mail notification of new messages"](/component/uddeim/?task=settings)) The following user(s) said Thank You: [Webteur](/forum/user/38209-webteur "View Webteur's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3ODkwMy1uby1lbWFpbC1kYXRhLXN0b3JlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.204 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)