[Skip to main content](#vessel-content) # Upgrade Install not working - blank screan ## - **[Deadly Records](/forum/user/38749-deadly-records "View Deadly Records's Profile")** - [![Deadly Records's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38749-deadly-records "View Deadly Records's Profile") Topic Author - [ Offline](/forum/user/38749-deadly-records) Less More - Posts: 2 - Thank you received: 0 - - 11 years 1 month ago [\#214039](#214039) by [Deadly Records](/forum/user/38749-deadly-records "View Deadly Records's Profile") *[Upgrade Install not working - blank screan](/forum/25-install-update/879251-upgrade-install-not-working-blank-screan#214039 "-- url of the page with the problem -- : deadlyrecords.com.au -- HikaShop version -- : 3.1.2 - 3.5 -- Joomla version -- : 3.4.4 -- PHP version -- : 3.4 -- Browser(s) name and version -- : firefox. Latest -- Error-message(debug-mod must be tuned on) -- : no errors are shown. It just goes full white screen even with Dubug mode on I have changed PHP to max upload I have 3.1.2 essentials loaded in Joomla and have paid subscription for this new site. Dowloaded 3.5 and attempted to upload the .GZ file. I have checked errors with dubug but there are none displayed, the admin screen goes white. I have changed the PHP and max sized upload time etc to no avail.")* was created by *[Deadly Records](/forum/user/38749-deadly-records "View Deadly Records's Profile")* -- url of the page with the problem -- : [ deadlyrecords.com.au](http://deadlyrecords.com.au) -- HikaShop version -- : 3.1.2 - 3.5 -- Joomla version -- : 3.4.4 -- PHP version -- : 3.4 -- Browser(s) name and version -- : firefox. Latest -- Error-message(debug-mod must be tuned on) -- : no errors are shown. It just goes full white screen even with Dubug mode on I have changed PHP to max upload I have 3.1.2 essentials loaded in Joomla and have paid subscription for this new site. Dowloaded 3.5 and attempted to upload the .GZ file. I have checked errors with dubug but there are none displayed, the admin screen goes white. I have changed the PHP and max sized upload time etc to no avail. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTI1MS11cGdyYWRlLWluc3RhbGwtbm90LXdvcmtpbmctYmxhbmstc2NyZWFuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 11 years 1 month ago [\#214046](#214046) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Upgrade Install not working - blank screan](/forum/25-install-update/879251-upgrade-install-not-working-blank-screan#214046 "-- url of the page with the problem -- : deadlyrecords.com.au -- HikaShop version -- : 3.1.2 - 3.5 -- Joomla version -- : 3.4.4 -- PHP version -- : 3.4 -- Browser(s) name and version -- : firefox. Latest -- Error-message(debug-mod must be tuned on) -- : no errors are shown. It just goes full white screen even with Dubug mode on I have changed PHP to max upload I have 3.1.2 essentials loaded in Joomla and have paid subscription for this new site. Dowloaded 3.5 and attempted to upload the .GZ file. I have checked errors with dubug but there are none displayed, the admin screen goes white. I have changed the PHP and max sized upload time etc to no avail.")* Hi, A white page during the install indicates a limitation of either the execution time or the memory, not the upload size. So you want to increase instead the memory_limit and the max_execution_time settings of your PHP. You can also circumvent the problem but doing an install via FTP (because the problem is that your PHP doesn't have enough time/memory to extract the archive and an install via FTP doesn't require the install process to do the extraction): [ www.hikashop.com/support/support/documen...-to-install.html#ftp](http://www.hikashop.com/support/support/documentation/59-hikashop-how-to-install.html#ftp) The following user(s) said Thank You: [Deadly Records](/forum/user/38749-deadly-records "View Deadly Records's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTI1MS11cGdyYWRlLWluc3RhbGwtbm90LXdvcmtpbmctYmxhbmstc2NyZWFuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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