[Skip to main content](#vessel-content) # Import Joomla Users not showing as Hika Users ## - **[planetG](/forum/user/38840-planetg "View planetG's Profile")** - [![planetG's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38840-planetg "View planetG's Profile") Topic Author - [ Offline](/forum/user/38840-planetg) Less More - Posts: 6 - Thank you received: 0 - - 11 years 1 month ago [\#214785](#214785) by [planetG](/forum/user/38840-planetg "View planetG's Profile") *[Import Joomla Users not showing as Hika Users](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214785 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Firefox 40.0.3 -- Error-message(debug-mod must be tuned on) -- : none I used a User Migrate extension to export my Joomla users from my old website using Virtuemart to my new website using Hikashop. The export / import worked fine for Joomla, all users (with passwords etc) have shown up in Joomla User Manager and also K2 Users, however they haven't appeared in the Hikashop Users. The users were exported / imported as a csv file. Is there a way to synchronise the new imported users into the Hikashop component ?")* was created by *[planetG](/forum/user/38840-planetg "View planetG's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Firefox 40.0.3 -- Error-message(debug-mod must be tuned on) -- : none I used a User Migrate extension to export my Joomla users from my old website using Virtuemart to my new website using Hikashop. The export / import worked fine for Joomla, all users (with passwords etc) have shown up in Joomla User Manager and also K2 Users, however they haven't appeared in the Hikashop Users. The users were exported / imported as a csv file. Is there a way to synchronise the new imported users into the Hikashop component ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTM4OS1pbXBvcnQtam9vbWxhLXVzZXJzLW5vdC1zaG93aW5nLWFzLWhpa2EtdXNlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 11 years 1 month ago [\#214807](#214807) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Import Joomla Users not showing as Hika Users](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214807 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Firefox 40.0.3 -- Error-message(debug-mod must be tuned on) -- : none I used a User Migrate extension to export my Joomla users from my old website using Virtuemart to my new website using Hikashop. The export / import worked fine for Joomla, all users (with passwords etc) have shown up in Joomla User Manager and also K2 Users, however they haven't appeared in the Hikashop Users. The users were exported / imported as a csv file. Is there a way to synchronise the new imported users into the Hikashop component ?")* Hi, You need to install HikaShop again. (no need to uninstall before) That will force a resycnhronization of all the users. The following user(s) said Thank You: [planetG](/forum/user/38840-planetg "View planetG's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTM4OS1pbXBvcnQtam9vbWxhLXVzZXJzLW5vdC1zaG93aW5nLWFzLWhpa2EtdXNlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[planetG](/forum/user/38840-planetg "View planetG's Profile")** - [![planetG's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38840-planetg "View planetG's Profile") Topic Author - [ Offline](/forum/user/38840-planetg) Less More - Posts: 6 - Thank you received: 0 - - 11 years 1 month ago [\#214916](#214916) by [planetG](/forum/user/38840-planetg "View planetG's Profile") Replied by *[planetG](/forum/user/38840-planetg "View planetG's Profile")* on topic *[Import Joomla Users not showing as Hika Users](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214916 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Firefox 40.0.3 -- Error-message(debug-mod must be tuned on) -- : none I used a User Migrate extension to export my Joomla users from my old website using Virtuemart to my new website using Hikashop. The export / import worked fine for Joomla, all users (with passwords etc) have shown up in Joomla User Manager and also K2 Users, however they haven't appeared in the Hikashop Users. The users were exported / imported as a csv file. Is there a way to synchronise the new imported users into the Hikashop component ?")* Thankyou very much, problem resolved. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTM4OS1pbXBvcnQtam9vbWxhLXVzZXJzLW5vdC1zaG93aW5nLWFzLWhpa2EtdXNlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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