[Skip to main content](#vessel-content) # thumbnails no longer re-sizing on product page ## - **[phresh](/forum/user/37002-phresh "View phresh's Profile")** - [![phresh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37002-phresh "View phresh's Profile") Topic Author - [ Offline](/forum/user/37002-phresh) Less More - Posts: 3 - Thank you received: 0 - - 11 years 1 week ago [\#217709](#217709) by [phresh](/forum/user/37002-phresh "View phresh's Profile") *[thumbnails no longer re-sizing on product page](/forum/25-install-update/879932-thumbnails-no-longer-re-sizing-on-product-page#217709 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.29 I have recently started updating product photos and now when i go to the product page when i click on the product thumbnail the popup image is the same size as the thumbnail. I'm not sure if or where a setting was changed. i created a demo user account for you to see user: hikashop pass: hikashop to view the issue go to category "Ashcatchers" the products with the id codes PPD-27 and PPD-26 the images are larger and the popups work all the rest have smaller images and the popups no longer work .. the are the new images that were just uploaded. i can create an admin account for you if you would like. thank you very much for your help")* was created by *[phresh](/forum/user/37002-phresh "View phresh's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.29 I have recently started updating product photos and now when i go to the product page when i click on the product thumbnail the popup image is the same size as the thumbnail. I'm not sure if or where a setting was changed. i created a demo user account for you to see user: hikashop pass: hikashop to view the issue go to category "Ashcatchers" the products with the id codes PPD-27 and PPD-26 the images are larger and the popups work all the rest have smaller images and the popups no longer work .. the are the new images that were just uploaded. i can create an admin account for you if you would like. thank you very much for your help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTkzMi10aHVtYm5haWxzLW5vLWxvbmdlci1yZS1zaXppbmctb24tcHJvZHVjdC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 1 week ago [\#217752](#217752) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[thumbnails no longer re-sizing on product page](/forum/25-install-update/879932-thumbnails-no-longer-re-sizing-on-product-page#217752 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.29 I have recently started updating product photos and now when i go to the product page when i click on the product thumbnail the popup image is the same size as the thumbnail. I'm not sure if or where a setting was changed. i created a demo user account for you to see user: hikashop pass: hikashop to view the issue go to category "Ashcatchers" the products with the id codes PPD-27 and PPD-26 the images are larger and the popups work all the rest have smaller images and the popups no longer work .. the are the new images that were just uploaded. i can create an admin account for you if you would like. thank you very much for your help")* Hi, Please give us a screenshot of your settings in Configuration > Main > Images. And are you sure that the images uploaded are big sized ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTkzMi10aHVtYm5haWxzLW5vLWxvbmdlci1yZS1zaXppbmctb24tcHJvZHVjdC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[phresh](/forum/user/37002-phresh "View phresh's Profile")** - [![phresh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37002-phresh "View phresh's Profile") Topic Author - [ Offline](/forum/user/37002-phresh) Less More - Posts: 3 - Thank you received: 0 - - 11 years 1 day ago [\#218362](#218362) by [phresh](/forum/user/37002-phresh "View phresh's Profile") Replied by *[phresh](/forum/user/37002-phresh "View phresh's Profile")* on topic *[thumbnails no longer re-sizing on product page](/forum/25-install-update/879932-thumbnails-no-longer-re-sizing-on-product-page#218362 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.29 I have recently started updating product photos and now when i go to the product page when i click on the product thumbnail the popup image is the same size as the thumbnail. I'm not sure if or where a setting was changed. i created a demo user account for you to see user: hikashop pass: hikashop to view the issue go to category "Ashcatchers" the products with the id codes PPD-27 and PPD-26 the images are larger and the popups work all the rest have smaller images and the popups no longer work .. the are the new images that were just uploaded. i can create an admin account for you if you would like. thank you very much for your help")* Than you for responding. The resolution of the new images which do not resize is 1000x1500 pixels @ 72 dpi saved in PNG format (PPD-0) the resolution the the old images that Do resize are 648x648 @ 72 dpi saved in JPG format (PPD-26) here is a screen shot of the main images screen thank you again for your help best regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTkzMi10aHVtYm5haWxzLW5vLWxvbmdlci1yZS1zaXppbmctb24tcHJvZHVjdC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 20 hours ago [\#218432](#218432) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[thumbnails no longer re-sizing on product page](/forum/25-install-update/879932-thumbnails-no-longer-re-sizing-on-product-page#218432 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.29 I have recently started updating product photos and now when i go to the product page when i click on the product thumbnail the popup image is the same size as the thumbnail. I'm not sure if or where a setting was changed. i created a demo user account for you to see user: hikashop pass: hikashop to view the issue go to category "Ashcatchers" the products with the id codes PPD-27 and PPD-26 the images are larger and the popups work all the rest have smaller images and the popups no longer work .. the are the new images that were just uploaded. i can create an admin account for you if you would like. thank you very much for your help")* Hi, The screenshot of the settings is missing. Another question, if you try to upload the image directly via FTP, are the images correct ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTkzMi10aHVtYm5haWxzLW5vLWxvbmdlci1yZS1zaXppbmctb24tcHJvZHVjdC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[phresh](/forum/user/37002-phresh "View phresh's Profile")** - [![phresh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37002-phresh "View phresh's Profile") Topic Author - [ Offline](/forum/user/37002-phresh) Less More - Posts: 3 - Thank you received: 0 - - 10 years 11 months ago [\#221522](#221522) by [phresh](/forum/user/37002-phresh "View phresh's Profile") Replied by *[phresh](/forum/user/37002-phresh "View phresh's Profile")* on topic *[thumbnails no longer re-sizing on product page](/forum/25-install-update/879932-thumbnails-no-longer-re-sizing-on-product-page#221522 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.29 I have recently started updating product photos and now when i go to the product page when i click on the product thumbnail the popup image is the same size as the thumbnail. I'm not sure if or where a setting was changed. i created a demo user account for you to see user: hikashop pass: hikashop to view the issue go to category "Ashcatchers" the products with the id codes PPD-27 and PPD-26 the images are larger and the popups work all the rest have smaller images and the popups no longer work .. the are the new images that were just uploaded. i can create an admin account for you if you would like. thank you very much for your help")* attached is a screen shot i have tried uploading from withing hikashop and via ftp directly . the result is the same. thanks again best regards - [ ![gog-downstems-main-header-for-sub-cat.png](/forum/attachment/27884) ](/forum/attachment/27884 "...or-sub-cat.png") [ ](/forum/attachment/27884?download=1 "...or-sub-cat.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTkzMi10aHVtYm5haWxzLW5vLWxvbmdlci1yZS1zaXppbmctb24tcHJvZHVjdC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#221533](#221533) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[thumbnails no longer re-sizing on product page](/forum/25-install-update/879932-thumbnails-no-longer-re-sizing-on-product-page#221533 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.29 I have recently started updating product photos and now when i go to the product page when i click on the product thumbnail the popup image is the same size as the thumbnail. I'm not sure if or where a setting was changed. i created a demo user account for you to see user: hikashop pass: hikashop to view the issue go to category "Ashcatchers" the products with the id codes PPD-27 and PPD-26 the images are larger and the popups work all the rest have smaller images and the popups no longer work .. the are the new images that were just uploaded. i can create an admin account for you if you would like. thank you very much for your help")* Hello, As Xavier said : > Please give us a screenshot of your settings in Configuration > Main > Images. Also, I just tested it through your website and it worked fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTkzMi10aHVtYm5haWxzLW5vLWxvbmdlci1yZS1zaXppbmctb24tcHJvZHVjdC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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