[Skip to main content](#vessel-content) # Licence not recog on upgrading to Business 2.6 ## - **[austega](/forum/user/37734-austega "View austega's Profile")** - [![austega's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37734-austega "View austega's Profile") Topic Author - [ Offline](/forum/user/37734-austega) Less More - Posts: 33 - Thank you received: 0 - - 11 years 6 days ago [\#217893](#217893) by [austega](/forum/user/37734-austega "View austega's Profile") *[Licence not recog on upgrading to Business 2.6](/forum/25-install-update/879971-licence-not-recog-on-upgrading-to-business-2-6#217893 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 46.0.2490.71 m -- Error-message(debug-mod must be tuned on) -- : Error Invalid extension update Notice Before updating ensure that the update is compatible with your Joomla! installation. HikaShop Business - We did not find a licence attached to your website j3.sag.org.au/ . Ple... Update Component 2.6.0 N/A Administrator www.hikashop.com/component/updateme/upda...v/file-extension.xml www.hikashop.com Using the Joomla autoupdater i get the error messages shown on the Extension Mgr Update screen. See also attached screen shot. I checked our business version subscription and added in the client domain sag.org.au - and then purged and refound the update with no change, and then waited an hour and did the same purge and refind the updates with no change. Is there a periodic update on your servers that I need to wait for before the auto update will find the registered domain? Is there an issue with this being a subdomain of the client domain? Can I just install the new version over the installed 2.5 version as an alternative upgrade method? Thanks for your assistance. David")* was created by *[austega](/forum/user/37734-austega "View austega's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 46.0.2490.71 m -- Error-message(debug-mod must be tuned on) -- : Error Invalid extension update Notice Before updating ensure that the update is compatible with your Joomla! installation. HikaShop Business - We did not find a licence attached to your website [ j3.sag.org.au/](http://j3.sag.org.au/). Ple... Update Component 2.6.0 N/A Administrator [ www.hikashop.com/component/updateme/upda...v/file-extension.xml](http://www.hikashop.com/component/updateme/updatexml/component-hikashop/version-2.5.0/level-Business/li-aHR0cDovL2ozLnNhZy5vcmcuYXUv/file-extension.xml) [ www.hikashop.com](http://www.hikashop.com) Using the Joomla autoupdater i get the error messages shown on the Extension Mgr Update screen. See also attached screen shot. I checked our business version subscription and added in the client domain sag.org.au - and then purged and refound the update with no change, and then waited an hour and did the same purge and refind the updates with no change. Is there a periodic update on your servers that I need to wait for before the auto update will find the registered domain? Is there an issue with this being a subdomain of the client domain? Can I just install the new version over the installed 2.5 version as an alternative upgrade method? Thanks for your assistance. David - [ ![Upgrade_Error_message.png](/forum/attachment/27158) ](/forum/attachment/27158 "...or_message.png") [ ](/forum/attachment/27158?download=1 "...or_message.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTk3MS1saWNlbmNlLW5vdC1yZWNvZy1vbi11cGdyYWRpbmctdG8tYnVzaW5lc3MtMi02P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 5 days ago [\#217927](#217927) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Licence not recog on upgrading to Business 2.6](/forum/25-install-update/879971-licence-not-recog-on-upgrading-to-business-2-6#217927 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 46.0.2490.71 m -- Error-message(debug-mod must be tuned on) -- : Error Invalid extension update Notice Before updating ensure that the update is compatible with your Joomla! installation. HikaShop Business - We did not find a licence attached to your website j3.sag.org.au/ . Ple... Update Component 2.6.0 N/A Administrator www.hikashop.com/component/updateme/upda...v/file-extension.xml www.hikashop.com Using the Joomla autoupdater i get the error messages shown on the Extension Mgr Update screen. See also attached screen shot. I checked our business version subscription and added in the client domain sag.org.au - and then purged and refound the update with no change, and then waited an hour and did the same purge and refind the updates with no change. Is there a periodic update on your servers that I need to wait for before the auto update will find the registered domain? Is there an issue with this being a subdomain of the client domain? Can I just install the new version over the installed 2.5 version as an alternative upgrade method? Thanks for your assistance. David")* Hi, You need to enter the URL that the error message tells you is not found. So if the message says that there is no licence for [ j3.sag.org.au/](http://j3.sag.org.au/), you want to enter [ j3.sag.org.au/](http://j3.sag.org.au/) in your subscription. Then, purge the joomla updater cache and it will work. But yes, you can also download the latest version install package and run it through the Joomla installer. It will do exactly the same as if you go through the Joomla updater. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTk3MS1saWNlbmNlLW5vdC1yZWNvZy1vbi11cGdyYWRpbmctdG8tYnVzaW5lc3MtMi02P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[austega](/forum/user/37734-austega "View austega's Profile")** - [![austega's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37734-austega "View austega's Profile") Topic Author - [ Offline](/forum/user/37734-austega) Less More - Posts: 33 - Thank you received: 0 - - 11 years 4 days ago [\#218016](#218016) by [austega](/forum/user/37734-austega "View austega's Profile") Replied by *[austega](/forum/user/37734-austega "View austega's Profile")* on topic *[Licence not recog on upgrading to Business 2.6](/forum/25-install-update/879971-licence-not-recog-on-upgrading-to-business-2-6#218016 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 46.0.2490.71 m -- Error-message(debug-mod must be tuned on) -- : Error Invalid extension update Notice Before updating ensure that the update is compatible with your Joomla! installation. HikaShop Business - We did not find a licence attached to your website j3.sag.org.au/ . Ple... Update Component 2.6.0 N/A Administrator www.hikashop.com/component/updateme/upda...v/file-extension.xml www.hikashop.com Using the Joomla autoupdater i get the error messages shown on the Extension Mgr Update screen. See also attached screen shot. I checked our business version subscription and added in the client domain sag.org.au - and then purged and refound the update with no change, and then waited an hour and did the same purge and refind the updates with no change. Is there a periodic update on your servers that I need to wait for before the auto update will find the registered domain? Is there an issue with this being a subdomain of the client domain? Can I just install the new version over the installed 2.5 version as an alternative upgrade method? Thanks for your assistance. David")* Thanks Nicholas. I thought I read elsewhere that a subdomain such as j3.sag.org.au should be recognised when the base domain such as sag.org.au was registered as the subscription domain. Certainly I would want to be able to get automatic updates on both. In this case I did the install of the 2.6 version over the top of the installed 2.5 version without any apparent problems. David Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg3OTk3MS1saWNlbmNlLW5vdC1yZWNvZy1vbi11cGdyYWRpbmctdG8tYnVzaW5lc3MtMi02P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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