[Skip to main content](#vessel-content) # Customers can't pay for a product ## - **[Elvira](/forum/user/39442-elvira "View Elvira's Profile")** - [![Elvira's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39442-elvira "View Elvira's Profile") Topic Author - [ Offline](/forum/user/39442-elvira) Less More - Posts: 7 - Thank you received: 0 - - 10 years 11 months ago [\#218957](#218957) by [Elvira](/forum/user/39442-elvira "View Elvira's Profile") *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#218957 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* was created by *[Elvira](/forum/user/39442-elvira "View Elvira's Profile")* -- url of the page with the problem -- : [ www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0](http://www.i-winemaker.com/boutique/index.php/checkout/task-step/step-0) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Elvira](/forum/user/39442-elvira "View Elvira's Profile")** - [![Elvira's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39442-elvira "View Elvira's Profile") Topic Author - [ Offline](/forum/user/39442-elvira) Less More - Posts: 7 - Thank you received: 0 - - 10 years 11 months ago [\#218965](#218965) by [Elvira](/forum/user/39442-elvira "View Elvira's Profile") Replied by *[Elvira](/forum/user/39442-elvira "View Elvira's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#218965 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* login: elia password: elia Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")** - [![roland_d_alsace's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") - [ Offline](/forum/user/14023-roland-d-alsace) Less More - Posts: 17 - Thank you received: 1 - - 10 years 11 months ago - 10 years 11 months ago [\#218979](#218979) by [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") Replied by *[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#218979 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* > Elvira wrote: -- url of the page with the problem -- : [ www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0](http://www.i-winemaker.com/boutique/index.php/checkout/task-step/step-0) > \-- HikaShop version -- : 2.6.0 > \-- Joomla version -- : 3.4.5 > \-- PHP version -- : 5.4.43 > > Hello, > Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 > Best regards, > Elia Hi I have the same problem with Hikashop business 2.6.0 It's my 1st install, and i have only free imaterials products. Have i lost something in the configuration ? Always blockey to step-0, validate button of step-0 return to step-0. Regards. Last edit: 10 years 11 months ago by [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")** - [![roland_d_alsace's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") - [ Offline](/forum/user/14023-roland-d-alsace) Less More - Posts: 17 - Thank you received: 1 - - 10 years 11 months ago [\#218987](#218987) by [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") Replied by *[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#218987 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Hi ! for information i have installed an old package of Hikashop (com_hikashop_business_v2.6.0_2015-10-08_19-56-33.zip) and i don't have the problem. I have the probleme only with the actuel package (com_hikashop_business_v2.6.0_2015-10-30_13-47-25). Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Elvira](/forum/user/39442-elvira "View Elvira's Profile")** - [![Elvira's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39442-elvira "View Elvira's Profile") Topic Author - [ Offline](/forum/user/39442-elvira) Less More - Posts: 7 - Thank you received: 0 - - 10 years 11 months ago [\#218989](#218989) by [Elvira](/forum/user/39442-elvira "View Elvira's Profile") Replied by *[Elvira](/forum/user/39442-elvira "View Elvira's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#218989 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Merci. Aujourd'hui j'ai fait upgrade. Je vais essayer de remettre l'ancienne version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 11 months ago [\#218991](#218991) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#218991 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Hi, Normally, there should be an error message during the checkout if there is a problem. Maybe your template is not displaying it. Try this: [ www.hikashop.com/support/support/documen...tibility-issues.html](https://www.hikashop.com/support/support/documentation/61-hikashop-compatibility-issues.html) Or try switching to the default Joomla template and see if you get an error during the checkout. We're not able to reproduce the problem on our end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")** - [![roland_d_alsace's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") - [ Offline](/forum/user/14023-roland-d-alsace) Less More - Posts: 17 - Thank you received: 1 - - 10 years 11 months ago [\#219018](#219018) by [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") Replied by *[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219018 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Hi Nicolas and thanks for your repply.. I have think to this and i have try yesyterday with my Template, and with protostar Template. There are not error message displayed with the 2 templates. And like i said, after installing old package 2.6.0 com_hikashop_business_v2.6.0_2015-10-08_19-56-33.zip i don't have the problem. I don't see what can i try other ? Best Regards. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 11 months ago [\#219032](#219032) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219032 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Hi, Unfortunately, we're not able to reproduce the problem on our end. So we'll need more information to be able to help. Ideally, a backend access and a link to a copy of the website with the problem would be great. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")** - [![roland_d_alsace's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") - [ Offline](/forum/user/14023-roland-d-alsace) Less More - Posts: 17 - Thank you received: 1 - - 10 years 11 months ago - 10 years 11 months ago [\#219193](#219193) by [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") Replied by *[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219193 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Hi Nicolas. I try with the today package com_hikashop_business_v2.6.0_2015-11-02_17-44-32 but i always have the problem. The com_hikashop_business_v2.6.0_2015-10-08_19-56-33 is the last package wich run to me. Actualy i have the last version online (wich don't run). Part of the message is hidden for the guests. Please log in or register to see it. Regards. Last edit: 10 years 11 months ago by [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 11 months ago [\#219275](#219275) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219275 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Hi, We've published a new package which should fix the problem. As usual you can download it via the menu My account>My subscriptions and then install it on your website and that should fix the problem. The following user(s) said Thank You: [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Elvira](/forum/user/39442-elvira "View Elvira's Profile")** - [![Elvira's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39442-elvira "View Elvira's Profile") Topic Author - [ Offline](/forum/user/39442-elvira) Less More - Posts: 7 - Thank you received: 0 - - 10 years 11 months ago [\#219285](#219285) by [Elvira](/forum/user/39442-elvira "View Elvira's Profile") Replied by *[Elvira](/forum/user/39442-elvira "View Elvira's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219285 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* I have a same problem with Essentiel : [ www.i-winemaker.com/boutique/](http://www.i-winemaker.com/boutique/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")** - [![roland_d_alsace's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") - [ Offline](/forum/user/14023-roland-d-alsace) Less More - Posts: 17 - Thank you received: 1 - - 10 years 11 months ago - 10 years 11 months ago [\#219288](#219288) by [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile") Replied by *[roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219288 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* > nicolas wrote: Hi, > > We've published a new package which should fix the problem. > As usual you can download it via the menu My account>My subscriptions and then install it on your website and that should fix the problem. Yes, it's good now ![:)](/media/kunena/emoticons/8.png ":)") Merci Nicolas et à bientôt aux JDays France 2016 Last edit: 10 years 11 months ago by [roland\_d\_alsace](/forum/user/14023-roland-d-alsace "View roland_d_alsace's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Elvira](/forum/user/39442-elvira "View Elvira's Profile")** - [![Elvira's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39442-elvira "View Elvira's Profile") Topic Author - [ Offline](/forum/user/39442-elvira) Less More - Posts: 7 - Thank you received: 0 - - 10 years 11 months ago [\#219289](#219289) by [Elvira](/forum/user/39442-elvira "View Elvira's Profile") Replied by *[Elvira](/forum/user/39442-elvira "View Elvira's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219289 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Super! J'espère que Nicolas fixera le problème de l'extension Hika Shop Essentiel ![:(](/media/kunena/emoticons/5.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 11 months ago [\#219290](#219290) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219290 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Bonjour, Vous pouvez re-télécharger la dernière version Essentiel, ce soucis à été corrigé dans toutes les versions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Elvira](/forum/user/39442-elvira "View Elvira's Profile")** - [![Elvira's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39442-elvira "View Elvira's Profile") Topic Author - [ Offline](/forum/user/39442-elvira) Less More - Posts: 7 - Thank you received: 0 - - 10 years 11 months ago [\#219296](#219296) by [Elvira](/forum/user/39442-elvira "View Elvira's Profile") Replied by *[Elvira](/forum/user/39442-elvira "View Elvira's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219296 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Bonsoir, en effet, je viens de l'acheter et je l'ai téléchargé il y a 2 heures. Avez-vous changé qch depuis? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 11 months ago - 10 years 11 months ago [\#219383](#219383) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Customers can't pay for a product](/forum/25-install-update/880161-customers-cant-pay-for-a-product#219383 "-- url of the page with the problem -- : www.i-winemaker.com/boutique/index.php/c...out/task-step/step-0 -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.43 Hello, Hikashop not working properly. Customers can't pay for a product. Indeed, it blocks at / task-step / step-0: / task-step / step-1 is redirected to / task-step / step-0 Best regards, Elia")* Bonjour, Sachant que le message "#21927" de Nicolas a été publié le 03/11 à 16h00 ; il faut savoir si vous avez télécharger HikaShop avant ou après la publication de ce nouveau package. Cordialement, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 10 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Reason: correction de la date Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDE2MS1jdXN0b21lcnMtY2FudC1wYXktZm9yLWEtcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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